Terrible, do not use.
I would not recommend this company to anyone, they will take your money and run. They are the most unhelpful and unprofessional company. Our flooring was so poorly installed, after three months the installer finally came back to 'fix' the massive gaps that he'd left. Yet he still wasn’t able to complete the job and husband ended up cutting and re-installing the boards. We had problem after problem with them and I wouldn’t recommend their services to anyone.
Terrible. Don't Trust!
Hired to supply and install wild river timber flooring (Engineered Oak Flooring). Uneven, hollow spots, squeaks in multiple places. Sales rep came to have a look and advised was going to get the layer to come back, this was many months ago, is now MIA and not returning calls or messages.
Buyer Beware Timber Flooring
There are no product specifications for their Engineered Timber Flooring making a warranty claim extremely difficult if not impossible.
And If you purchase a new home with their flooring installed they may refute the transfer of warranty from the original owner to you.
I have now been threatened with legal action if I do not remove this review.
BUYER BEWARE! NEVER BUY ANYTHING FROM CARPET WORLD!
We were sold the exact same carpet for 2 homes with a 8 year warranty. The product was FAULTY from day one! After a huge struggle and fight we got our carpet replaced in one of our homes eventually. They admitted the product from George low was manufactured defective.
Now the second house became just as bad as the first and now they refuse to let us claim again. The feedback from carpet world "make the problem go away"
They won't call us back. They won't reply to our emails they won...'t help at all!! Filling for ACCC - VCAT and will be campaigning till this defective product warranty is upheld! The carpet has waves through it... it's hard as it's got too much latex when made... it literally snaps when you bend it in half and is a huge tripping hazed. This carpet was very expensive and now no warranty!
They don't do the job properly
Got both floor boards and carpet installed in newly renovated house... boarded edging was very off can see, the tackless strips weren't replaced as they were supposed to therefore they are carpet spots coming up, 2 of the floors boards move out of place due them being cut too short and the installer also put a whole in my newly painted wall. I'm not speaking for the whole franchise but carrum downs carpet world are not giving your company any favours!!!
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