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Carsales.com.au

Carsales.com.au

4.5 from 10,828 reviews · View Statistics

Reviews

  • Ease of Use
    4.5 (325)
  • Product Quality
    4.4 (468)
  • Return Claim MadeYes · No (565)
  • Customer Service
    4.2 (277)
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Kelly T.

Kelly T.South East Queensland, QLD

  • 3 reviews
  • Verified customer

Great from Advert to Sale

published

This is the second time I have used this platform. Last time took a while, this time much quicker than expected - it was sold before I had even received my for sale sticker.
The option for a secure number is a huge plus for me, plus easy access to comparable vehicles etc, and I prefer the knowledge that I am much more likely to find a genuine buyer on this site than I am facebook gum tree etc - and when I do sell, all the info I need to manage the sale and transfer is at my fingertips.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Kelly, It's great to hear that you has such a quick sale this time and found the tools for selling helpful. Thanks for your details review and we'll see you next time. -Alex

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Symon

SymonCentral Queensland, QLD

  • 2 reviews

Rip off use Facebook

published

I was scammed straight away...someone else has my details on there add...I sent through a compliant straight away and still waiting for reply from you...very very very poor customer service...pathetic really...never use again
Use someone else...rip-off

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au
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Richard

RichardSouth East Queensland, QLD

Sold through Car Sales.com.au

published

Advertising was reasonable cost and sold through Car Sales. Car Sales is definately the household name. I would use again.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Richard, Thanks for your positive feedback and review. We'll see you next time. -Alex

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Tom

TomPerth, WA

The right product for the job

published

I was aiming to advertise my vehicle to a national audience. Carsales.com.au has the widest coverage. If I wanted to sell locally I would have advertised elsewhere. I can hardly believe the interest my vehicle has had whilst on the website. Well done to the team at carsales for providing exactly what I needed.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Tom, Congrats on the sale of your car and thanks for for positive review and comments about our audience reach. We'll see you next time. -Alex

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Lenny H.

Lenny H.Greater Melbourne (Inner), VIC

Hopeless, 4 days to forward an email enquiry!

published

I made an email enquiry asking for some further information on a car they had advertised, after not getting a reply for 4 days I rang the seller to find out the car had been sold, an hour later I get an email from carsales confirming my enquiry had been sent, a full 4 days after making it, carsales response? Sorry, sometimes technology fail us, coming from a business which is built entirely around technology? Appalling, seriously, use gumtree or facebook, they're free!

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Lenny, Thanks for letting us know what's happened. It's unusual for this to happen and I'd like to take a closer look at the cause of the delay. I'll send you a message. Thanks -Alex

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Phil

PhilMetropolitan Adelaide, SA

Very informative site. Was always kept up to date with reviews.

published

Very informative site. Was always kept up to date with reviews. Had inquiries from all over the country. Very safe as well. Second car I have sold on this site.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Phil, Congrats on the sale of your car and thanks for sharing that you found the site informative and felt safe. We'll see you next time for hopefully and even better experience. -Alex

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Evelin B.

Evelin B.Greater Melbourne (Outer), VIC

Great way to sell your car

published

Car sales was easy to use.
We had 3 enquiries quickly after we listed it.
Sold in a just over week.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Evelin, Congrats on the quick sale and thanks for letting us know that you found the site easy to use. -Alex

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Erron

ErronPerth, WA

Good selling experience overall

published

Good selling experience overall. Fairly easy to write the add did find it a little difficult where to many questilns being asked.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Erron, Thanks for your positive feedback and review. If you wanted to share what questions you found difficult to answer, you're welcome to send us a private message. I'll pass the info onto our team. -Alex

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Barry D.

Barry D.

  • 2 reviews

Great service and web site.

published

Very happy with service I received, I paid the extra to get get top billing, well worth it.
Will use again.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Barry, That's great to hear. Thanks for sharing your experience selling and I'm sure we'll see you next time. -Alex

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Good Site to Sell your Car !

published

Happy to say that Carsales are a Good Sites to Advertise and Sell your Car ! They're Prompt to respond and Communicating w/care !

Ease of Use
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Carsales.com.au
carsales c.Carsales.com.au

Hi Evangeline, That's great to hear! Thanks for sharing your feedback. -Alex

Evangeline Deza
Evangeline Deza

You're welcome Alex , its a pleasure !

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Quick sale for a late model car

published

Advertised my late model/small price car. Sold within 3 days with numerous enquiries. I like the fact that when you create your add, Carsales website gives an indication of what your car should be sold for (value)

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Gregory, Congrats on the quick sale of your car and thanks for you feedback about the valuation tools available when selling. See you next time. -Alex

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Janavi

JanaviCanberra 2600, ACT

  • 2 reviews

Great site for selling my car

published

It was very easy to advertise with Car sales and the buyer was very genuine and we were able to text easily. It all went very smoothly. I like the way car sales helps to make the ad look really good. I didn't get many interested but the one who did was a really good fit and he paid straight away.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Janavi, It's great to hear that you found it easy to advertise and communicate with genuine buyers. We'll see you next time. -Alex

Similar opinion? Write a review on ProductReview.com.au!
Brian C

Brian CMetropolitan Adelaide, SA

Selling

published

Seemless no fuss process. Only down side were the scammers who use the site to target sellers. I had about 4 but once I knew the modus it was east to blow them off.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au
Similar opinion? Write a review on ProductReview.com.au!
Rod C

Rod CSydney, NSW

Quick sale

published

Very happy with site. Lots of calls, messages and enquiries (some genuine buyers) and sold for cash within 4 hours

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Rod, Selling within 4 hours is fast! Thanks for sharing your experience and we'll see you next time. -Alex

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Neven A.

Neven A.Metropolitan Adelaide, SA

  • 2 reviews

Easy service and massive responses

published

Easy experience and massive target market.
Well worth the investment to list the car on Carsales if you are looking to sell it quickly.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Neven, Thanks for sharing that you thought posting your ad was easy and we have a massive audience. It's great to hear that you sold quickly too. We'll see you next time. -Alex

Similar opinion? Write a review on ProductReview.com.au!
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Stephen

StephenSouth East Queensland, QLD

Effective Result

published

Quick sale means advertising was effective and hit target market. It helps to have good photos and tell the buyer exactly the state of the car (no surprises).

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Stephen, Congrats on the quick sale and thanks for the 5-star review. We'd agree, a good volume of quality photos help sell quickly. See you next time. -Alex

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Great way to sell your car.

published

No fuss , no wise buyers and easy to talk and not talk to whoever you like. Will never use another site again.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Kris, That's great to hear. thanks for sharing why you had such a good experience on carsales, we'll see you next time. -Alex

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Andrew

AndrewGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Car sold the next day after advertising

published

The best place to advertise - good pricing options and ability to push the advertisement up the list. Also great feature allowing automated upload of all car features, as soon as the proper model is selected. Saves time and money.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Carsales.com.au
carsales c.Carsales.com.au

Hey Andrew, Congrats on the sale of your car and thanks for the 5-star review and feedback. It's great to hear your thought the site saved you time and money! -Alex

Andrew
Andrew

Thank you again!

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John

JohnGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Once Again, Carsales sells my Vehicle

published

Carsales have once again made the experience of selling my vehicle a pleasure. I received a great price for my vehicle, and the weekly view stats greatly assisted me in maintaining my price without panicking and dropping it. Eventually a great car was sold at a great price to a great bloke. I will definitely use Carsales again next time I need to sell my vehicle.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi John, That's great to hear! Congrats on the sale and thanks for letting us know the weekly stats gave you confidence to sell at the right price, to a great bloke! See you next time. -Alex

Similar opinion? Write a review on ProductReview.com.au!
Tracey

TraceySouth East Queensland, QLD

Sold quickly

published

We received a quick response from buyers and were able to sell to the 1st person who viewed/inspected our vehicle.

Ease of Use
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Tracey, Congrats on the sale and it's great to hear you sold it to the first person to view it. See you next time. -Alex

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Page 1 of 29
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Questions & Answers

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

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