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Carsales.com.au

Carsales.com.au

4.5 from 10,822 reviews · View Statistics

Reviews

2.6

8 reviews
3
(0)
2
(0)
  • Ease of Use
    3.2 (5)
  • Product Quality
    3.4 (7)
  • Return Claim MadeYes (8) · No
  • Customer Service
    3.2 (6)
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luvmac

luvmacSydney, NSW

it's works

published

Carsales is very easy to use, fast response, great community. There are so many handy tools and guides that helps both buyer and seller to close the deal.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey, Thanks for sharing your experience. It's good to hear the tools and guides were of value and your found the site easy and responsive as a seller. See you next time. -Alex

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Smooth selling

published

This has been a very satisfactory experience from every angle. I'm very impressed with this site - this is my second successful car sale through it, and it not only ran very smoothly again, but I was also most impressed with the speed and curtesy of the customer service staff on the Help line.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Anne, That's great to hear! Thanks for your 5-star review and we'll see you next time. -Alex

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Shandelle B.

Shandelle B.Richmond-Tweed, NSW

Easy to use.

published

Very happy. Easy app to use for both selling and buying. I have no issues with recommending carsales.com to my friends.
Bonus was it's FREE to advertise if selling a car under the $5,000 price bracket.

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Shandelle, Congrats on your sale an thanks for your positive review about our FREE ads. We'll see you next time! -Alex

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Linda

LindaMid North Coast, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

No follow up on disreputable dealer

published

We tried to buy a car through carsales with Valley Cars at Kurri Kurri. They scammed us out of a $1000 deposit which we are having to go through Fair Trading to get Back. On investigation the dealer was operating on Carsales with an expired licence. Carsales have ignored all emails and say they have no customer service for buyers. Disgraceful. Beware Carsales is not looking after you the buyer.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Linda, Sorry to hear about your difficulties. We've sent you a private message so we can look into this for you. Thanks -Alex

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sirous

sirousSydney, NSW

  • Verified customer

Selling a car on this site has become a joke

published

I have to say the greed and the ad management by carsales also ripping the car dealers by charging the car dealers by over $50 per lead has made it very hard to manage and there worst part is he instant offer crap they are trying to destroy the automotive market also they are linked to redbookand the do false reports on cars

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Rashid S.

Rashid S.Sydney, NSW

The Worst service, they are going down sooner than later

published
Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Rashid S.
Rashid S.

Soon enough someone is gonna come up with a better marketing for real sellers and real buyers

Carsales.com.au
carsales c.Carsales.com.au
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JJ88

JJ88Sydney, NSW

  • 2 reviews
  • 2 likes

This is an old-school scam

published

Carsales is a scam, i paid hundreds of dollars upfront to sell my car thinking this was a premium way to sell. a month later i have had zero inquiring. literally zero, i had already made my vehicle then cheapest of its kind, followed all their suggestions, posted my ad on all socials etc. still nothing... asked for a refund and got rubish help with a crap excuse about variable markets etc. i have free ads on gumtree and facebook for higher prices and have over 30 enquiries. carsales and their help sucks

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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trebo

treboMetropolitan Adelaide, SA

  • 13 reviews
  • 7 likes

Probably best way to sell a car

published

Just sold my car through Car Sales. No issues with service, lots of helpful stats. to gauge price, how many people looking etc. Too expensive though otherwise I would give 5 stars.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Thanks for the support Trebo!

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Questions & Answers

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

1 answer

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

1 answer
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Kodie

Kodieasked

Hi if a vechicle is advertised on your site for a certain price does the dealership have to honour the advertising price and sell it at that price.

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Kodie, Advertised pricing can vary. Sometimes they will be a drive away price, other times the price will exclude government charges to name the most common scenarios. We would suggest clicking on the price to get more information about what is and isn't included in the advertised price. What dealers are required to display is also different from state to state. If you have any further questions you're welcome to call our customer service team: 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

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