I was scammed straight away...someone else has my details on there add...I sent through a compliant straight away and still waiting for reply from you...very very very poor customer service...pathetic really...never use again
Use someone else...rip-off

I made an email enquiry asking for some further information on a car they had advertised, after not getting a reply for 4 days I rang the seller to find out the car had been sold, an hour later I get an email from carsales confirming my enquiry had been sent, a full 4 days after making it, carsales response? Sorry, sometimes technology fail us, coming from a business which is built entirely around technology? Appalling, seriously, use gumtree or facebook, they're free!

Does not reply to queries, despite numerous follow ups. Will continue to send invoice reminders when they have misallocated payments. The level of customer service received from their dealer accounts team is abhorrent to say the least. I would not recommend them to anyone and its no wonder dealers are switching over to other platforms.

Listed premium ad $150+ the only contacts we got were from carsales themselves offering extremely low offers.
By comparison we posted the same thing on facebook for free and have had dozens of messages.
Complete rip-off carsales definitely doesn't have any reach to get buyers.

Honestly I do regret listing my car and wasting that amount of money. I listed same cars on Marketplace and ended up selling both there. I do recommend Marketplace as first option.

Way too expensive, not one enquiry after 2 weeks. Sold on Facebook marketplace in 3days with zero cost. I would expect carsales to continue to loose business, I will not be using again, other than the ridiculous price to list my car, I received so much more spam and dodgy scams . Lift your game

Not even a genuine single buyer contacted me whilst my ad had been on carsales network. I had put it on the lowest possible price. Just 2 days ago put the ad on gumtree and sold it at a price of $8900.

Placed my car for sale on Carsales which cost me $69 and within 5 days apparently had over 1100 views but not one message or email from interested party which really concerned me!
As a result I placed the same ad on another popular social media selling site and within two hours had eight people contact me and the car was sold within four hours of placing the ad on that site!!
I truly question the integrity of Carsales and would not recommend them at all!!

Ended up selling to a wholesale buyer.

I chose carsales due to reputation. I found it to be a waste of money. In the space of one week l had 5 calls scamming me or trying too.

One serious scam l felt the need to report to car sales scamming email as the scammer had presented an id of what looked like a real person only to hear nothing from carsales.

I spent 180 dollars on an advert that was really worthless. if l really wanted to sell to a wholesaler l would have traded the car in.

The reality is if you want to waste your time with fake calls advertise on car sales. If you have all the time in the world to sell, Maybe you will find a buyer.

In my case I found carsales.com.au to be a waste of time and money.

No monitoring or checking of what vehicle goes for sale.
No help what so ever in keeping bad sellers away and bad products.

Inquired about 4 cars over the last 2 weeks , no reply to emails , phone calls or text messages. Then started getting spam phone calls .
Reported one vehicle that got listed turned out to be false advertised . Not even common decency to reply to report . Website is a joke

went for the instant offer - was $7,700. Went for inspection - 3d later returned my calls and offered $5k. In the meantime held up other offers
This component is a scam so beware

This is the second time we have used carsales to sell a vehicle - and both times we have had zero success in selling as a result of the ads. Much better success selling on another platform for free. And I think it rather slack of a company to promise something and then not deliver - why even mention that you will send out a ‘buy my car’ sticker and special offer if you have no intention of doing so? The sticker is an outdated method of advertising anyway - but I thought it would be interesting to see if anything turned up in the post. And I am not surprised it didn’t - disappointed, but not surprised. So that’s a waste of my $68. Try selling for free on another platform first and save your hard earned money.

Good luck trying to find a car on car sales website, type in Toyota and see only Fords show up or something completely different

Pathetic, id rather go car shopping on foot

Beware! They allow false advertisements. I have brought to their attention that the vehicle I wish to sell is no longer in production and thus no 2020 Built. But they have 294 vehicles of 2020 year model and their excuse is that these dealers can list them as 2020 so that "potential buyers...can source/order or have stock". There are no 2020 models you can order from manufacturer as they've stopped production long ago. I'm told that all vehicles must be listed by the Build/Built year, yet these dealers can list them as 2020 when there are no 2...

Gumtree or Marketplace are for free and provide much more motivated and easier buyers in closer proximity.
Carsales is not as to use as Gumtree or Marketplace.
Why pay for Carsales when Gumtree or Marketplace are for free

If you are a private seller, It is wasting money to put your car in Carsales app. Because their offered price is much more than the market price and there are no buyers for that range of price. Even I decreased my selling price to great value in Carsales term. Also, It is not good support for your Ad from Carsales team. I do recommend using gumtree or Facebook which is more reliable, much better buyer attention to your Ad; and also free.

Reported multiple ads by private sellers who do not respond or describe their cars inaccurately but no action was taken by Carsales. It is such a waste of time and effort for serious buyers to drive about to find disappointment. Guess it's a tactic to push buyers to dealership since that's where the meat's at.

There are way too many cars it can't even be registered or only good for wrecking cars needing "V.I.V" written off vehicles. Not one person after 20 attempts to contact them would return my message or call Carsales are getting to be very annoying company you might as well be call them some kind of wreckers second hand cars for parts only, it is very hard to find a car it's got rego and it's working they all dodgy cars if there private. People should watch out when they buy not one car works properly and Carsales will not help at all in anyway after reporting the ad's

We tried to buy a car through carsales with Valley Cars at Kurri Kurri. They scammed us out of a $1000 deposit which we are having to go through Fair Trading to get Back. On investigation the dealer was operating on Carsales with an expired licence. Carsales have ignored all emails and say they have no customer service for buyers. Disgraceful. Beware Carsales is not looking after you the buyer.