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Carsales.com.au

Carsales.com.au

4.5 from 10,855 reviews · View Statistics

Reviews

  • Ease of Use
    2.7 (47)
  • Product Quality
    1.9 (63)
  • Return Claim MadeYes (4) · No (72)
  • Customer Service
    1.6 (44)
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Jeoffer

JeofferGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

Site searching is great, just beware of them sharing your personal information.

published
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3 comments
Carsales.com.au
carsales c.Carsales.com.au

Hi Jeoffer, Thanks for sharing your feedback about our website and privacy policy. I've flagged your response with the person who oversees the surveys so they can review it. We hope to see you again next time you're buying or selling. -Alex

Jeoffer
Jeoffer

Thanks, but in my mind the person who needs to be contacted is your marketing person as they are the one sharing peoples details as nd not the survey person.

Carsales.com.au
carsales c.Carsales.com.au

Hi Jeoffer, I've flagged it with several departments heads, which includes the marketing and legal departments. Thank Alex

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no1

no1

  • 2 reviews
  • 1 like

Spooks

published

Carsales is like a stalker - watching what you look at, then sending texts and emails trying to get me to use other services, buy the car, etc, etc. I'm done - sick of being spied on.

Incentivised ReviewNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au
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Symon

SymonCentral Queensland, QLD

  • 2 reviews

Rip off use Facebook

published

I was scammed straight away...someone else has my details on there add...I sent through a compliant straight away and still waiting for reply from you...very very very poor customer service...pathetic really...never use again
Use someone else...rip-off

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Carsales.com.au
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Lenny H.

Lenny H.Greater Melbourne (Inner), VIC

  • 2 reviews

Hopeless, 4 days to forward an email enquiry!

published

I made an email enquiry asking for some further information on a car they had advertised, after not getting a reply for 4 days I rang the seller to find out the car had been sold, an hour later I get an email from carsales confirming my enquiry had been sent, a full 4 days after making it, carsales response? Sorry, sometimes technology fail us, coming from a business which is built entirely around technology? Appalling, seriously, use gumtree or facebook, they're free!

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Carsales.com.au
carsales c.Carsales.com.au

Hi Lenny, Thanks for letting us know what's happened. It's unusual for this to happen and I'd like to take a closer look at the cause of the delay. I'll send you a message. Thanks -Alex

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Farad

FaradSouth East Queensland, QLD

Terrible Customer Service for the Dealer Platform

published

Does not reply to queries, despite numerous follow ups. Will continue to send invoice reminders when they have misallocated payments. The level of customer service received from their dealer accounts team is abhorrent to say the least. I would not recommend them to anyone and its no wonder dealers are switching over to other platforms.

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Carsales.com.au
carsales c.Carsales.com.au
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Helped, but isn't worth the fees

published

I feel the fees are a bit high when you want to sell a car over $5000. The message system didn't seem to work all the time. Some messages never came through.

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David

DavidSouth East Queensland, QLD

Not happy! Paid fortune for ad got more interest from facebook posts.

published

Listed premium ad $150+ the only contacts we got were from carsales themselves offering extremely low offers.
By comparison we posted the same thing on facebook for free and have had dozens of messages.
Complete rip-off carsales definitely doesn't have any reach to get buyers.

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Baby

BabySouth East Queensland, QLD

  • 8 reviews
  • 6 likes

Listed two cars on Carsales but both got sold via Marketplace

published

Honestly I do regret listing my car and wasting that amount of money. I listed same cars on Marketplace and ended up selling both there. I do recommend Marketplace as first option.

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Expensive, scams and more!

published

Way too expensive, not one enquiry after 2 weeks. Sold on Facebook marketplace in 3days with zero cost. I would expect carsales to continue to loose business, I will not be using again, other than the ridiculous price to list my car, I received so much more spam and dodgy scams . Lift your game

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Jazz S.

Jazz S.Sydney, NSW

Wouldn't use it ever again!!

published

Not even a genuine single buyer contacted me whilst my ad had been on carsales network. I had put it on the lowest possible price. Just 2 days ago put the ad on gumtree and sold it at a price of $8900.

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Nancy T

Nancy TSydney, NSW

  • 2 reviews
  • 1 like

Questionable Website

published

Placed my car for sale on Carsales which cost me $69 and within 5 days apparently had over 1100 views but not one message or email from interested party which really concerned me!
As a result I placed the same ad on another popular social media selling site and within two hours had eight people contact me and the car was sold within four hours of placing the ad on that site!!
I truly question the integrity of Carsales and would not recommend them at all!!

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Nancy, Thanks for your feedback. Could you please provide an ad number so we can see if something unusual has happened here? I agree, it's strange that you would have 1100 views and no contact - so we'd like to check your ad for you. Thanks -Alex

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Cameron

CameronWide Bay-Burnett, QLD

Beware scammers will waste your time

published

Ended up selling to a wholesale buyer.

I chose carsales due to reputation. I found it to be a waste of money. In the space of one week l had 5 calls scamming me or trying too.

One serious scam l felt the need to report to car sales scamming email as the scammer had presented an id of what looked like a real person only to hear nothing from carsales.

I spent 180 dollars on an advert that was really worthless. if l really wanted to sell to a wholesaler l would have traded the car in.

The reality is if you want to waste your time with fake calls advertise on car sales. If you have all the time in the world to sell, Maybe you will find a buyer.

In my case I found carsales.com.au to be a waste of time and money.

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StevieZee

StevieZee

  • 3 reviews

Not monitored on what goes for sale

published

No monitoring or checking of what vehicle goes for sale.
No help what so ever in keeping bad sellers away and bad products.

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cooper

cooper

  • 5 reviews
  • 1 like

Waste of time

published

Inquired about 4 cars over the last 2 weeks , no reply to emails , phone calls or text messages. Then started getting spam phone calls .
Reported one vehicle that got listed turned out to be false advertised . Not even common decency to reply to report . Website is a joke

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Legrope

LegropeGreater Melbourne (Outer), VIC

  • 44 reviews
  • 31 likes

Instant offer rip off

published

went for the instant offer - was $7,700. Went for inspection - 3d later returned my calls and offered $5k. In the meantime held up other offers
This component is a scam so beware

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Carsales.com.au
carsales c.Carsales.com.au

Hi, Thanks for your feedback about Instant Offer. I'll send you a private message. -Alex

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J Fern

J FernSouth East Queensland, QLD

  • 13 reviews
  • 8 likes
  • Verified

Waste of Money

published

This is the second time we have used carsales to sell a vehicle - and both times we have had zero success in selling as a result of the ads. Much better success selling on another platform for free. And I think it rather slack of a company to promise something and then not deliver - why even mention that you will send out a ‘buy my car’ sticker and special offer if you have no intention of doing so? The sticker is an outdated method of advertising anyway - but I thought it would be interesting to see if anything turned up in the post. And I am not surprised it didn’t - disappointed, but not surprised. So that’s a waste of my $68. Try selling for free on another platform first and save your hard earned money.

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Carsales.com.au
carsales c.Carsales.com.au
J Fern
J Fern
Carsales.com.au
carsales c.Carsales.com.au
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OK but some issues

published

good reach and targeting but clunky platform and hard to keep track of prospects; better than competitors but still could be improved

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Carsales.com.au
carsales c.Carsales.com.au

Hi J, Thanks for your feedback about communicating with prospects. If you have any further suggestions around what would make this better or easier you're welcome to send us a message or email at: CarsalesCustomerService@carsales.com.au Thanks -Alex

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David

DavidNorthern Region, NSW

  • 5 reviews
  • 8 likes

couldn't be worse

published

Good luck trying to find a car on car sales website, type in Toyota and see only Fords show up or something completely different

Pathetic, id rather go car shopping on foot

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Carsales.com.au
carsales c.Carsales.com.au

Hi David, Thanks for taking the time to leave us a review. It sounds like your search on our site didn't quite go to plan! I'll send you a message to get some more info to see what might have happened here. -Alex

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Laesmith

LaesmithSydney, NSW

  • 2 reviews
  • 1 like

Beware False advertisements on this website

published
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Kim1711

Kim1711Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Easy to use but expensive

published

Easy product to use but the platform was expensive to advertise - as I was advertising just above the 5k which meant I had to pay the 60 or 70 dollars. I got no interest from the ad posted in carsales but I posted the same details in both gumtree and facebook marketplace where I had much more contact. Car sold via facebook marketplace. Wondering what the future is for carsales as a paid platform with this in mind for private sellers.

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Questions & Answers

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

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