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Carsales.com.au

Carsales.com.au

4.5 from 10,853 reviews · View Statistics

Reviews

2.6

8 reviews
3
(0)
2
(0)
  • Ease of Use
    1.0 (2)
  • Product Quality
    1.3 (3)
  • Return Claim MadeYes (4) · No
  • Customer Service
    1.3 (3)
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Linda

LindaMid North Coast, NSW

  • 2 reviews
  • 2 likes
  • Verified

No follow up on disreputable dealer

published

We tried to buy a car through carsales with Valley Cars at Kurri Kurri. They scammed us out of a $1000 deposit which we are having to go through Fair Trading to get Back. On investigation the dealer was operating on Carsales with an expired licence. Carsales have ignored all emails and say they have no customer service for buyers. Disgraceful. Beware Carsales is not looking after you the buyer.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Linda, Sorry to hear about your difficulties. We've sent you a private message so we can look into this for you. Thanks -Alex

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sirous

sirousSydney, NSW

  • Verified

Selling a car on this site has become a joke

published

I have to say the greed and the ad management by carsales also ripping the car dealers by charging the car dealers by over $50 per lead has made it very hard to manage and there worst part is he instant offer crap they are trying to destroy the automotive market also they are linked to redbookand the do false reports on cars

Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Rashid S.

Rashid S.Sydney, NSW

The Worst service, they are going down sooner than later

published
Ease of Use
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Rashid S.
Rashid S.

Soon enough someone is gonna come up with a better marketing for real sellers and real buyers

Carsales.com.au
carsales c.Carsales.com.au
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JJ88

JJ88Sydney, NSW

  • 2 reviews
  • 2 likes

This is an old-school scam

published

Carsales is a scam, i paid hundreds of dollars upfront to sell my car thinking this was a premium way to sell. a month later i have had zero inquiring. literally zero, i had already made my vehicle then cheapest of its kind, followed all their suggestions, posted my ad on all socials etc. still nothing... asked for a refund and got rubish help with a crap excuse about variable markets etc. i have free ads on gumtree and facebook for higher prices and have over 30 enquiries. carsales and their help sucks

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Questions & Answers

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

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