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Carsales.com.au

Carsales.com.au

4.5 from 10,850 reviews · View Statistics

Reviews

  • Ease of Use
    4.4 (65)
  • Product Quality
    4.0 (86)
  • Return Claim MadeYes (3) · No (105)
  • Customer Service
    3.8 (57)
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Jeoffer

JeofferGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Site searching is great, just beware of them sharing your personal information.

published
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3 comments
Carsales.com.au
carsales c.Carsales.com.au

Hi Jeoffer, Thanks for sharing your feedback about our website and privacy policy. I've flagged your response with the person who oversees the surveys so they can review it. We hope to see you again next time you're buying or selling. -Alex

Jeoffer
Jeoffer

Thanks, but in my mind the person who needs to be contacted is your marketing person as they are the one sharing peoples details as nd not the survey person.

Carsales.com.au
carsales c.Carsales.com.au

Hi Jeoffer, I've flagged it with several departments heads, which includes the marketing and legal departments. Thank Alex

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Brian

BrianSouth East Queensland, QLD

Successfully sold

published

advertising worked well with several enquiries, car sold at reasonable price after negotiation with buyer, transaction conducted successfully in a friendly manner,

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Brian, Congrats on the sale of your car, it sounds like it went well. Thanks for your positive review and we'll see you next time. -Alex

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SFAL

SFALGreater Melbourne (Metropolitan), VIC

Easy site to sell on

published

Excellent web site, easy to communicate with potential buyers, would recommend selling on Carsales. If I have another car to sell in the future I will sell on Carsales.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au
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owen

owenSydney, NSW

requested review of carsales experience

published

no fee for low price cars
website is more or less better than other sites
carsales, rightly or wrongly is the best known car selling site

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Carsales.com.au
carsales c.Carsales.com.au
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Richard

RichardSouth East Queensland, QLD

Sold through Car Sales.com.au

published

Advertising was reasonable cost and sold through Car Sales. Car Sales is definately the household name. I would use again.

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Carsales.com.au
carsales c.Carsales.com.au

Hi Richard, Thanks for your positive feedback and review. We'll see you next time. -Alex

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Erron

ErronPerth, WA

Good selling experience overall

published

Good selling experience overall. Fairly easy to write the add did find it a little difficult where to many questilns being asked.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Erron, Thanks for your positive feedback and review. If you wanted to share what questions you found difficult to answer, you're welcome to send us a private message. I'll pass the info onto our team. -Alex

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Professor

ProfessorMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Great results

published

Just sold my second car in a month using Carsales.com.au. This time the ad was free (being at a low price point) As such it attracted a couple of time wasters but after three weeks and four callers it sold. Have tried other agencies but this one is the best. As a car guy I browse a lot and Carsales is my first port of call to find interesting cars and get a feel for prices. The resources offered are also really useful.

Ease of Use
Product Quality
Incentivised ReviewNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Professor, Congrats on both sales this past month and thanks very much for your detailed review. It's great to hear that we're your first stop when looking for a car and that you found the resources helpful. See you soon! -Alex

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Rod C

Rod CSydney, NSW

Quick sale

published

Very happy with site. Lots of calls, messages and enquiries (some genuine buyers) and sold for cash within 4 hours

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Rod, Selling within 4 hours is fast! Thanks for sharing your experience and we'll see you next time. -Alex

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Danny

DannyVictoria

Easy sale

published

Happily use Carsales again, was an easy sale, just a bit challenging for a female who doesn't know anything about cars to answer all the questions.

Incentivised ReviewNo
1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Danny, Thanks for your feedback and it's good to hear it was an easy sale. We'll happily see you next time! -Alex

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Brett

BrettSydney, NSW

  • 2 reviews

Good selling median, but the process could be improved

published

Car sold reasonably well and had no problem with the overall experience
However
Some of the advertising options are a bit sketchy
Not real keen on the constant upselling
Tends to be a bit tricky to NOT say yes by mistake

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Brett, Congrats on the sale of your car and thanks for your feedback. I'll review the emails shortly and see what we can do to make them clearer. -Alex

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Terry M.

Terry M.Darling Downs, QLD

Sold my vehicle quickly.

published

Carsales gets a lot of coverage so many people see my add. I sold my car in 3 weeks. Thanks carsales.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Terry, Congrats on the sale of your car and thanks for the positive review. See you next time. -Alex

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Helped, but isn't worth the fees

published

I feel the fees are a bit high when you want to sell a car over $5000. The message system didn't seem to work all the time. Some messages never came through.

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luvmac

luvmacSydney, NSW

it's works

published

Carsales is very easy to use, fast response, great community. There are so many handy tools and guides that helps both buyer and seller to close the deal.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey, Thanks for sharing your experience. It's good to hear the tools and guides were of value and your found the site easy and responsive as a seller. See you next time. -Alex

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Tania

TaniaSouth Australia

Easy to use.

published

Very easy platform to use. Ad creation was so quick and helpful for a first time seller. Great ways to communicate with buyers.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi Tania, Congrats on your sale and thanks for sharing your experience selling. We'll see you next time. -Alex

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david m.

david m.Southwest, VIC

Makes selling a car simple

published

easy service to use and I did get a few potential buyers after a week or so. It cost me $99 to advertise, but it sold through another medium which cost me nothing.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi David, Thanks for your review and letting us know what happened. It's good to hear your found the site easy to use. -Alex

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Easy quick sale

published

I posted my ad on Monday and sold my car on Weds with no problems. Quick easy sale. Reliable site.

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hi, That's a quick sale, congrats! See you next time and thanks for the positive review. -Alex

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Tiger

TigerSydney, NSW

  • 2 reviews

Great Site Easy to use

published

I found it very easy and simple to use the site.
It gives a very good exposure to so many people looking for cars.
And finding all the details like vin chasis number, rego number, photographs etc gives very transparent transactions. It would be good idea if it could also give the rating of the dealers on the face so that purchaser could make out who are the genuine and honest dealers

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2 comments
Carsales.com.au
carsales c.Carsales.com.au
Tiger
Tiger

Thanks very much. I think it is going to be very useful for all purchasers and also sellers.

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Nicola Radle

Nicola RadleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Easy car sales

published

Website was easy to navigate. Spoke to 1/2 dozen legitimate buyers. No time wasters. Sold within a week of advertising.

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Carsales.com.au
carsales c.Carsales.com.au

Hi Nicola, No time wasters and selling within a week sounds great. Thanks for the positive review. -Alex

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Alister B

Alister BGreater Melbourne (Metropolitan), VIC

  • Verified

Still the best place to list a car for sale

published

It's the primary place to list a car for sale and guarantees broad exposure which is ultimately what gets a car sold. Compared to other online classified methods, it ensures a minimum standard of car specific info is provided (year, model year, build/compliance dates, KMs, options etc) which makes comparisons easier. There is also seller tools available to assist with setting market competitive pricing.

Two main negatives were:
* CarFacts report drops off after a certain amount of time - I don't think this was clear when I initially listed
* Prank calls and SMS spam from my mobile number being visible (I obviously could have paid extra for this to not be shown however)

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1 comment
Carsales.com.au
carsales c.Carsales.com.au

Hey Alister, Thanks for your detailed feedback. The tools to help value cars are one of our most sort after. I've made some enquiries about the CarFacts dropping of after 60 days to see what we can do here. We'll see you next time! -Alex

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Mac

MacGreater Melbourne (Outer), VIC

Convenient and slick

published

The platform enable me to present the vehicle the way I visualized. I received several direct phone calls and texts shortly after posting the advert and the following days, as well as the platform emails. Sold within 24 hrs.

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Questions & Answers

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

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