Helped, but isn't worth the fees
I feel the fees are a bit high when you want to sell a car over $5000. The message system didn't seem to work all the time. Some messages never came through.
OK but some issues
good reach and targeting but clunky platform and hard to keep track of prospects; better than competitors but still could be improved
Easy to use but expensive
Easy product to use but the platform was expensive to advertise - as I was advertising just above the 5k which meant I had to pay the 60 or 70 dollars. I got no interest from the ad posted in carsales but I posted the same details in both gumtree and facebook marketplace where I had much more contact. Car sold via facebook marketplace. Wondering what the future is for carsales as a paid platform with this in mind for private sellers.
It worked. The ads are pretty dam expensive, and they should offer phone number protection etc as a standard feature.
It worked, but the ads are pretty dam expensive and they should off phone number protection etc as a standard feature. It was very easy to use and navigate the website.
Could be better + Lot of SPAM
Platform was easy to upload the ad & user friendly . However I am very much worried about my privacy now as I keep getting SPAM sms every second day since I posted the ad / The weekly ad stats r little helpful .
This site is quite good, but could improve
Hi...I use this site quite often. It's good, but it has one really bad fault: if the seller fails to cancel his ad, it remains on the site. This could be rectified if the seller is forced to refresh the ad at intervals...for example, the ad should appear for say 3 week, then it should drop off unless the seller requests it remain for another 3 wee3k period, and so on. I have been replying to an ad selling a Renault for a month now, and I have discovered the car was sold over 2 months ago, yet the ad is sill there. My investigations have found a further 3 cars in my price range that are sill on the site, yet were sold months ago.
When they say "it's green is it clean?"
I searched in the 100,000 or so cars in car sales ads and found plenty of diesel vehicles and also 3.4 ltd six cylinder cars. With the high particulate matter being put out by diesels one can't call them "green". Nor can a six cylinder car be called green. A doctor friend of mine moved from living near the eastern freeway in kew because of asthma in her daughters. Recent catastrophic bushfires closed down Canberra public service for 2 days. Sydney and Melbourne also recorded world's highest days of airborne particles. This underlines the need for car sales websites to be scrupulous in their environment "green" listings. Especially for children with asthma!
Great car selling experience, but bit of a hiccup
Best place to sell your car in Australia. Had a slight hiccup where my car was categorised in a place that it shouldn't be and it placed me at a disadvantage. The car was categorised with other cars that were not of similar spec which comprehensively reduced my exposure to interested buyers.
An average experience I'm afraid.
I received far too many warnings that carsales "hadn't heard from (me) for a while" and therefore, Carsales was going to delete my ad' if I didnt log in and ask for an extension.
What would have happened if I was on holiday or in hospital? I'd lose the ad!
For this reason, I've given Carsales a 3-star rating only.
Didn't get the result
It took over a month to get a response. Then I only got 3 enquiries. I've decided to keep my car for now. I might try again at a later date.
Good site but FB marketplace is better
I paid $68 for my ad on the site and got zero inspections after two weeks while FB marketplace had over 20 enquiries and many inspections. Needless to say I sold my car to a person through FB not carsales.com. Once upon a time coming on this site to purchase cars is the way to go, but reality is if you selling a cheap car that's under 10k, just use FB you prob will get more enquiries. I wish I never wasted my money on here. However good website though.
Good but too many Spammers
I have used carsales before and sold my car within a few weeks however 3 things were different this time around:
1. Too many replies were spammers, meaning the phone number didn't exist or the email has an offer which is half of what you are asking. Or, they ask repetitive questions so you can see it's a script.
2. I have started to receive Comm Bank and ATO scams to my phone now but the only website I have added my phone to recently is Carsales. So like my first point - the cyber security of Carsales seems to have dropped off.
3. My car took 4...
Instant Offers overstated
I received an instant offer for my car from one of the dealers who buy via Carsales. I showed the car to the dealer and while there was only about $1000 worth of items that potentially had to be done according to this dealer, he reduced the instant offer by $3600 with very little room to go any higher. I understand that instant offers are a great thing but this dealer knowingly offered more than he ever intended to pay.
Ive always used carsales.co.au for research, buying and selling cars. I often look at cars on my desk top or the app. Sadly now when using the desk top computer this site populates ads over the car ads, covering important information such as price and specs. It now leaves you with no option but to open each ad. Its terrible so I'll stick to the app. Another site reliant on tack on advertising gone mad.
Very easy but no interest, let alone offers
we utilised the site and are very happy with the advertisement and the filling in of the technical information. We received a 'great price' rating for our car which is in excellent condition and have received absolutely no interest. Where to next please?
Sold after 3 months it may be due to the make of my car being a Peugeot
Good service for the basic option , the boosters are a bit expensive , i paid for one off booster and i had more enquires but they did not result in any sale.
Didn't get the price it was supposed to be worth
Your website said it was worth a lot more than it apparently was for buyers. I advertised it then had to repeatedly pay to highlight it and it took me weeks longer than it should have to sell. Not particularly happy with the customer service I received either since during the sell time the car price was dropped but kept showing in searches as the original higher price and when I rang your customer service section couldn't give a toss.
good selling platform
good selling platform, just watch out for the ever present scammers and halfwits that seem to be present everywhere.
sold the car relatively quickly to a nice young couple from the country
Disappointing experience. Was it the car or Carsales? I dunno.
Very few serious buyers, despite dropping price substantially below confirmed market value. In the past Carsales has worked very well for me and I've given it good scores. Markets change. I'll use other forms of advertising next time in addition to using Carsales.
2.5 stars Beware of scammers. Carsales support or activity on this front is non-existent.
The web site is simple and straight forward with some useful FAQ's and data presentation of sales history etc.
Carsales do not appear to care about their clients though. The "assistance" is through arranged links they have with specific wholesalers and finance etc... so most of that is simply to guide you into making them money - not facilitating an optimum sale for you.
Like many "facilitation" websites Carsales appear to take no responsibility or active stance on some key areas.
An issue is the consumer base and the risk of Identity thef...t or fraud. Anyone posing as inter-state or FIFO etc I would be very wary of. If you cannot call a mobile that contacts you I would ignore it. You will likely get a number of these. Even if they e-mail you an image of a licence I would still be wary until you speak with them by voice and they book a mechanical inspection etc. Do not release any personal info you do not need to. If you have issues with or identify a scammer The "safety" contact for Carsales appears to be an unanswered inbox and they do not care.
Questions & Answers
Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad
Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex
sorry I meant 'on hold'
Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
Let us know if there is anything else we can help with. -Alex
If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?
In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .
Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex
How do a message a seller that has place a car on hold ?
Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !
Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex
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