Needs better servers.
Tons of cars, easy to use but the servers need an upgrade. Everytime ive used the site it always makes my computer slow and makes it so hard to search for cars to the Point I dont use it anymore
Never Again- Not worth the stress
It’s a good application with ability to upload lots of photos and details. This is not a detrimental review of the Application. It’s more about the user and the experience. Unfortunately there far too many time wasters. Most buyers just sent SMS asking best price, despite my ad specifically saying call me and no SMS. They don’t bother to read the details of the listing. Of the 5 people who actually rang and made arrangements to view the car and promised to come, only 2 turned up. 1 "offered" me 50% less than the asking price. Why bother coming ...to look at the care when you have no intention of paying the asking price!!!. I wasted several weekends waiting for people who made positive arrangements to view the car and didn’t turn up. They don't have the decency to call and let you know they are not coming despite making arrangements. I still have a life and don’t have time to sit around waiting for people who don’t turn up. I finally sold the care but not for the price I was asking (A lot less) despite all its additional features and aftermarket accessories. 3 months to sell and it ending up costing me over $1000 to sell. I’m over it. While the app is good I will never again go thought the stress. It’s not worth it.
Good service - Beware of System Glitches
System glitches almost made me change my mind and use a competitor site. Tried 4 times before it worked and even then had to redo the add from the start due to photo upload issues and the system wiping my description. Massively frustrating. Once it worked thought, sold within an hour!!
November 22nd 2018 Update: Not thrilled but it works
Carsales.com.au is a bit expensive really even for the simplest type of ads that have some chance of working.
The carsales.com.au site is just one of many. I use it because it seems popular.
Massively hit by scammer buyers and security measures offered by carsales.com.au are extra cost when they should be automatically included.
Requested review and rating
Took too long sell, and had very few inquiries. Paid extra for a better ad, but was still more than 5 pages on when I did my own search - dealers seem to take the first pages and can't compete with that
It is the place to sell a car... but...
The stats provided are too thin. My car has had 700 views & 40 people watching it. There should be a way, or time-frame, where if the person watching it hasn't logged on recently or affirmed their intent in some way, perhaps a pop up prompt, that the car be deleted from their watch list. It's difficult enough to sell a car without misleading stats about peoples true intent. How, as a seller am I supposed to know where to price the car given such high hit rate & watch list when I don't know how many watchers are genuine. It's a difficult one,...but selling this car in particular really tried my patience. Not forgetting the dealers circling (sorry guys I know it's your job). In looking to buy a car I see quite a few cars being sold across Qld as "hail damage" cars - Please introduce a filter in order for people searching for their next car to be able to filter OUT these cars. For people intending to buy a Hail damaged car, please be sure to check with what your intended insurance company has to say before signing on the dotted line.
I had a good impression of carsale until I tried using it. I did not receive a lot of enquiry. A lot of people gave ridiculously low offer. it was mecedes B180
Dodgy Practices by an Unscrupulous Few
I had a few people that contacted me that went as far as asking for my address and then they never turned up or respond when I contacted them to ask why. I felt that this was associated with a car dealer wanting to build up my hopes and then try to get me to lower my price. I also had two scam texts where the person was claiming to be buying the car as a graduation present for their son, saying they were a sailor away at sea, and wanting my bank account details to send me the money.
Not the best way to sell a car
Not the fault of the site, which is good in itself, but we had to deal with so many time wasters, taking time to meet with them (or responding to messages from people asking questions about details that were obvious in advert). Then getting ridiculously low offers. If people can't afford X amount to buy a car, then don't enquire about cars way above what you can afford. Simple. Would have been less hassle for us to to have traded our car in. People need to weigh up the costs of rego, insurance etc while hoping for a sale.
To expensive now
I have in the past moderate success selling cars on this site and the fee have risen a great deal over the years.I think now they are ridiculously expensive after the last hike. $68 to advertise a car worth up to $30000 and a whopping $95 over that amount is way too much.I know I am not the only one who has the same view as me.It was brought to my attention by another prospective seller who has gone elsewhere.
Ho-hum selling experience
Seller features are good, however for this low lms great condition car only 2 people actually come to view it in 3 months plus having to reduce the price significantly wasn't a great experience. Also your draconian rules regarding maximum number of ads in a year is questionable.
They Love milking every dollar out of you
Very frustrating to pay nearly $100 to post an ad then a few weeks later want another $8 just for me edit and drop the selling price .
Don't trust instant offers. Wasting yor time!
Don't like the instant offers from crappy low-ball Pickles Auction. Wasted my time coz they offered a lot less than stated after half an hour inspecting the car.
Advertising is good - indicative prices are pointless
This platform provides good advertising and it is quite easy to use. The platform estimated sale price of the car I was selling was way above the level where I started to get any interest in the vehicle. By starting with the recommended price about $29k, I had gradually lowered the price to $25k before getting any interest - even then the offers were still well below the list price. Don't count on getting anywhere near the estimated price this website suggests. The car I was seeling was an Audi A3, two and half years old and just under 9000km.
Not much interest that we thought we were going to get considering we paid for premium service. 16 watches over 2 months. Only 3 offers. Had to take last offer as needed to sell it. Well below market value and other prices previously sold of same speed car. Also advantage given to car dealers. You cant offer watches offers for discounts to incentive the buyers.
Bought and Sold!
Carsales is easy to use for buying and selling, however didn't receive any alerts re messages from prospective buyers. We successfully sold a car and also bought via carsales.
Certianly could use improvments with communication of faults on the car slaes website
Very poor messaging service.. Many email notifications sent but no message in inbox of CS, used CS chat service and was told that there was a problem that couldn't be fixed... Poor service, poor communication of issue with email notification, customer service mostly unhelpful and certainly not apologetic about the issue.
I can't seem to delete my ad very easily from this site after the car is sold..The car selling part was not to difficult
Car Dealers are painful.
Most enquiries were from Car Dealers offering very low prices. Very painful to deal with, they were arrogant and some private sellers would of submitted to them and not got the price they wanted.
Some of the private enquiries sent a message but did not reply to my response. (Why bother to send a message in the first place?) The car did eventually sell at a price reduced from the original price it was listed for but higher than the Car Dealers offers.
They wont let you delete the add unless you do their survey!!
The site itself is ok but when you chose to remove your add for whatever reason, they force you to answer questions about your experience before they let you do it. SHAMEFUL! What if you don't want to do it. Ambush marketing. I wont use them again because of this
DONT ACCEPT THE INSTANT OFFER ITS A SCAM
Do not accept the instant offer its only computer generated nonsense and nobody actually looks at the add description. I learned the hard way after accepting mine, the add was put on hold until an inspection could be carried out at pickles auctions (fair enough) however thinking its a genuine offer i took a day off work to drive the car there, then waited over 45 minutes past the appointment time just to get the car seen and then was informed by what looked like a car salesman they were willing to only pay 22k instead of the original 24k offer ...due to some paint patches on the bonnet. trouble is i included detailed photos of the damage as well as a detailed description in my add which nobody bothered to look at before deciding to waste my time. So the add cost $60, i lost $400 for taking a day off work just to be told by some stupid car salesman what he thinks the car is worth. I think carsales is a good site when used for its purpose but they shouldn't try mixing it with slimy little dealers tactics because you cant work with dung and not end up smelling like it. Honestly i cant wait until we can purchase straight from manufacturers and get these morons out of the way..they be lining up for jobs at chicken treat. So anyways the site works ok but its not honest and has the potential to waste your time and money. I would recommend you save your 60 bucks and sell it on gumtree.
Questions & Answers
Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad
Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex
sorry I meant 'on hold'
Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
Let us know if there is anything else we can help with. -Alex
If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?
In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .
Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex
How do a message a seller that has place a car on hold ?
Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !
Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex
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