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Carsales.com.au

Carsales.com.au (page 4 of 26)

4.5 from 10,850 reviews · View Statistics

Reviews

  • Ease of Use
    3.9 (14)
  • Product Quality
    3.2 (19)
  • Return Claim MadeYes (0) · No (20)
  • Customer Service
    2.7 (13)
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It's okay but got nearly the same service through gumtree

published

It's a good site, straightforward process, with a few bells and whistles that are kind of cool but didn't really do much to push my sale. The price is questionable because i got the same level of interest from a free Gumtree listing.

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Selling my car

published

- not a great experience
- very few requests for info even though priced as per your guide lines
- a lot of people offering to buy for only 50% of advertised price
- system seemed to work,
- need to able to list as other than just by car name and model

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Car sold

published

good but it is not the best. i will use it again if i wish to sell my next cat

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RE1

RE1Melbourne

Sold my car, but carsales app did not work properly.

published

The carsales mobile app doesn't seem to work properly. The buyer was not getting any of my messages when I responded to his enquiries. Finally called him to arrange an inspection and that's how we ended up transacting. He said he tried sending messages to around 4 sellers and never heard back until I called him directly on his mobile.

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Kerry Goldsworthy

Kerry GoldsworthyWestern Australia

  • 8 reviews
  • 3 likes

Took 6 weeks to attract a genuine buyer, while fending off car yard sharks

published

Previously I have had better results selling my cars through carsales.com than trading them in.
However this time I mainly received insultingly low offers from vulture car yard spotters offering me ridiculously low prices for them to resell at a profit.
Finally sold it to a genuine private buyer whose similar car had been written off in an accident.
Final agreed sale price was $2,800 below recommended price despite low kms.

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Tray

TrayToowoomba

  • 2 reviews

Pretty good but needs some improvement

published

Carsales is probably the best place to sell a second hand car however it is a bit too expensive. Poor search criteria filters make searching more difficult than it needs to be. People should be able to select unlimited brands, prices, mileage etc either from a drop down list or input whatever figure they choose.

1 comment
Carsales.com.au
Muhammad M.Carsales.com.au
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Mick E

Mick EAdelaide

Caution with the pre offer

published

Very happy with the carsales site to sell the car, very easy to use and sold the car in 2 days.
Extremely disappointed with the instant offer side of things, we were offered an amount and accepted, only to have that reduced by over $2000 by pickles, 40% reduction what a scam!!!

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Disappointed

Disappointed

  • 4 reviews
  • 3 likes

Instant offer a waste of time and maybe a rort

published

Bit of a dubious experience, probably won't use this service again. Two particularly weird things, first, when looking for comparable cars started to get calls from sellers (dealers) getting aggressive, saying my views of the car were an "inquiry" and it was costing them $50. Then that STUPID instant offer. What a waste of time and possibly a rort. Get the offer, take the car to Pickels only to be actually offered $3000 less. Ended up selling the car through carsales, for a price close to the original price, proving Pickles is a rip off.

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combat

combatSydney

  • 8 reviews
  • 7 likes

Great website, shame about the hidden fees that they don't mention for buying a car.

published

This is a really great website. The main issue is that they don't deal with the mine field of Australia charges and taxes. Coming from the UK and then NZ there really isn't all of these hidden charges to pay when moving here and buying a car is no exception. You need to be aware of the stamp duty that you will need to pay as a minimum (3% in NSW) on the cost of the car even if it's private. Carsales do not inform buyers well enough in this area and that means you may end up over budget.

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modjour

modjour

  • 10 reviews
  • 10 likes

Slow website, price needs to be low to get interest.

published

Website is extremely slow to load - to the point I watch a movie or do other stuff while I am waiting. Its not my internet connection because other websites work fine.

some of the reviews on site about carsales sound like they aren't real

Car needs to be priced considerably below the average on the site before interest is generated so keep that in mind when listing.

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NeilArmstrong

NeilArmstrong

  • 2 reviews
  • 1 like

Market Monopoly

published
3 comments
Carsales.com.au
Muhammad M.Carsales.com.au
NeilArmstrong
NeilArmstrong
Carsales.com.au
Muhammad M.Carsales.com.au
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Carsales Ok

published

Carsales is much better than Carsguide, but despite matching the asking price of most other similar vehicles, no genuine enquiries were received until I dropped the price below comparable vehicles.
From my perspective, the online car sales model is less effective for the seller than previous, paper based models, such the 'Trading Post'.

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Lots of time-wasters.

published

Too many time-wasters sending one word emails like "Hi." Too many fools who think "Price Negotiable" means "Tell me what your lowest price is." As if I will do all the hard work for them.

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Lloydh

LloydhGreater Melbourne (Outer), VIC

  • 3 reviews

Not my best experience on Carsales.com.au.

published

The recommended price Carsales.com.au initially said car was worth was way above what car sold for. And as result it took much longer to sell & we had to reduce price considerably before anyone even looked at it.

2 comments
Carsales.com.au
Muhammad M.Carsales.com.au
Lloydh
Lloydh

Might of been price assist - the one that pops up when you to review or edit your add.

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WillH

WillHSouth East Queensland, QLD

  • 2 reviews

Wholesalers taking advantage.

published

There are far too many wholesalers seeking to take advantage of private sellers. I think this is an issue that Carsales could seek to remedy - ie if sellers want to expose their vehicle to the wholesale market.

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Be aware the traps

published

Some very suspicious messages got sent to me the day after the car was listed on carsales.com.au asking for my banking details to buy my car without inspection. Almost give it to them, the sales protection and risks should be highlighted for anyone would like to list their cars at no extra charge, it forced me to think it was their technique to encourage sellers to purchase extra insurances for their ad, soon i done the upgrade the strange messages never come back.

1 comment
Carsales.com.au
Muhammad M.Carsales.com.au
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Jimmy

JimmySydney

Good, but listing fees always increasing and scam texts.

published

I would recommend it but the Carsales listing fees are always increasing which is a shame really & I get a lot of scam texts every time I advertise with Carsales. It makes other advertising sites a more suitable option now. Please stop increasing the listing fees.

1 comment
Carsales.com.au
Muhammad M.Carsales.com.au
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GGG

GGGGreater Melbourne (Inner), VIC

  • Verified

Need a Premiun ad to get traction.

published

Had to purchase a Premium Ad before it really got traction. So a little disappointment that it cost me $110 to advertise a $7,000 car.
Carsales should look at offering a discounted ad rate for cars under a certain value.

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Overall pretty good but expensive

published

Took about a month to sell my car, website is easy to use. Mobile app doesn't show messages from possible buyers which is annoying. Expensive website, would recommend trying other free websites prior to using this one.

1 comment
Carsales.com.au
Muhammad M.Carsales.com.au
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Would you like fries with your Ad.

published

The standard ad was more than OK. There was no need to purchase any of the additional bells and whistles.

1 comment
Carsales.com.au
Muhammad M.Carsales.com.au
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Page 4 of 26
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Questions & Answers

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

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