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CaseBuddy

CaseBuddy

2.7 from 682 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (127)
  • Return Claim MadeYes (29) · No (114)
  • Shipping
    2.5 (94)
  • Warranty Claim MadeYes (9) · No (126)
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The Facts

The FactsAdelaide

  • 2 reviews
  • 1 like

Why didnt I check reviews first!!!???

published

Very late delivery. Other same covers delivered from same distance suppliers weeks ahead in delivery
Product not as stated ie protective

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsunng case
See all answers

Great Experience!

published

Case Buddy and the Stylus Shop are awesome! They are very helpful - replaced a stylus that broke (a rare occurrence) with no issues. Their products are very solid and do just what you need them to do. The website is easy to navigate and everything is sent quickly. I have been a customer for a few years and I will continue to shop as their customer service is great :) They always try and resolve any problem and they do this quickly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Glen B

Glen BSouth East Queensland, QLD

Job well done, great products.

published

CaseBuddy thank you for such fine items and also quick delivery, if any criticism, better reply's to customer inquiries but job well done, thank you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedipad 10.2 case
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Awful!

published

Ordered weeks ago, was supposedly in stock, paid an extra $6.95 "Priority Handling" and still dont have it. Be very careful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone case
See all answers
SimonZee

SimonZeePerth

  • 2 reviews
  • 1 like
  • Verified customer

No delivery, no reply

published

Ordered a case for my Samsung Galaxy tab a month ago. Product has not been delivered. I sent emails asking for an update but no reply. I have received multiple marketing emails though, which will now go straight to my spam folder where they belong.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Don

DonSydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Rubbish customer service

published

I ordered from them and paid. Over a week later had heard nothing but was receiving marketing texts. I wrote to ask about my order and they said it had not been synced with the store.
I responded to say how can you send me marketing material but not sync my order. Please send now. Their response.

I'll cancel your order. Not in the mood for lecturing sorry.
Please order from one of our competitors.
regards
Team Case Buddy

Incentivised ReviewNo
Return Claim MadeYes
Aaron B.

Aaron B.Sydney, NSW

Scam website

published

Cases come from China and take weeks (if not months) to arrive. Nowhere is this mentioned on the site, they even have an Australian flag on their logo to make them seem local. My wife dropped her phone and broke it while waiting for the case to arrive from Shenzen.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Richard

RichardSydney, NSW

  • 2 reviews
  • 1 like

Where's my refund $$$

published

I ordered an iPhone case in mid July for my new iPhone, after no delivery up until mid September, the protection of the phone was paramount so I brought one from a retail shop. When the Casebuddy case finally arrived, I immediately sent it back with an explanation and my credit card details. Guess what?? No refund, no follow up and no contact despite repeated emails sent by me-what a crooked business-stay away! They still owe me $100!!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedIphone case
See all answers
Lyndall

LyndallNortheast, VIC

  • 2 reviews

Great Variety, Purchase & Communication (not great postage)

published

Very happy with site - navigation, purchase, checkout. Very poor postage / delivery, even though under C-19 conditions, BUT great follow up & generous resolution. Very happy with product & despite issue with delivery would use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Case buddy is a scam website

published

Hey guys, the case buddy website is a rip off . Don't order any thing from them online because your money will be gone and there is no one you can contact to. Their freaking email is on auto reply and everytime send me the same freaking reply. Literally, I am ripped off and don't think my order will ever arrive . It has been more than a month now. Damn

Incentivised ReviewNo
Warranty Claim MadeNo
Jason

Jason

  • 2 reviews
  • 1 like

Scam site

published

They are middle men, but elsewhere, heaps cheaper and it won't take 1 month to get your order. They probably order from a Chinese website and ship to you. Terrible!

Product Quality
Shipping
Incentivised ReviewNo
Trudi54

Trudi54Greater Melbourne (Metropolitan), VIC

Extremely helpful

published

Easy to find what l wanted, from a vast range of products. When I emailed asking questions, l always got a helpful reply back.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great service and great product

published

Over the years I am now on to my third ipad case not because of any fault with the case but simply have upgraded ipads. I have used Casebuddy every time and have been very happy with their service and their products. I recently purchased a second ipad illumina backlit keyboard case which was discovered to be faulty and Casebuddy immediately offered to replace it without me needing to return the faulty product. I have to say I was impressed. I have been so impressed with their products over the years that I have purchased a hard keyboard case as a Christmas gift for a family member. Thank you Case buddy for your products and great service.
Erica

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
Craig MacDonald

Craig MacDonaldMetropolitan Adelaide, SA

Cover is great! exactly what I needed.

published

Cover is great! exactly what I needed.
Handle on back makes it so secure, able to conduct work with out fear of dropping it.
Postage was ok, considering these unprecedented times we are in.
Thanks for the service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
M W.

M W.South East Queensland, QLD

Bad bad bad

published

Placed order from what is shown as a Australian company, only to find it's not.
Order is coming from China, at a very slow rate. Will not use this company ever again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSchool bag
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Outstanding service

published

The CaseBuddy team showed exemplary service for providing a replacement case for something that was beyond their control. Thank you very much CaseBuddy team, you made our child’s day and you went above and beyond!!!

Incentivised ReviewNo
Daniel K

Daniel KMurrumbidgee Region, NSW

  • 3 reviews
  • 5 likes

HongKong company

published

yet another china company stating its an AUSTRALIAN number one for phones cases and accessories but its not of course , the site is great but fake , no phone number either look them up the number put down is Call & Message
Telephone
00000000000
so people don't go there trust me if you do after reading these reviews you will have your self to blame , oh yeah still waiting on my phone protector 67 dollars and found out its coming from china lol ..my eyes rolled and its delayed been nearly 3 weeks not got any hope in ever seeing it though , will try to get my money back , now if they stated they were a china company from the start then all good but misleading us was wrong

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedsamsung s9+ screen protector
See all answers

ABSOLUTE SCAM!!!!!

published

After paying $87 waiting 5 weeks for my IPad case to arrive (from China), I received a totally different product to what I ordered, which looks like a very cheap $25 product. When I wrote to them to ask for a refund they said that they would offer a 30% refund if I sent the product back. I refused and they then offered me a 50% refund and said they would try to find the product I ordered, once I sent back the case. I refused and asked for a full refund and they have refused and said to take it up with Pay Pal.
This is obviously a very dodgy business or people hiding behind an pretence of being Australian

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
jessica yates

jessica yates

  • 2 reviews
  • 1 like

I ordered a What the website said was a leather phone case , and it was plastic!

published

The case buddy website described the product i ordered as leather mandala phone wallet . They charged $65 for it and said it was normally $85
When it arrived i was furious to see the product was fake leather! They lied on the website , and then when i wrote and said i was really unhappy and wanted to return it they refused to pay for the postage . Despite it being their fault for false advertising! Absoloute rubbish service and product.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Glenn C.

Glenn C.Hunter Region, NSW

Money taken - product not delivered - misleading dispatch info

published

Expedited Shipping - Misleading. Australian Dispatching - Misleading (Mainland China). No Australian Based Customer Service Phone Number. Product Ordered 3 months ago - Shipment lost somewhere in Mainland China. Similar Product ordered from a competitor website - Was shipped from Mainland China - Arrived In Australia Within two(2) days, In my hand 5 Days from initial Order.

These guys are thieves. Please don't be fooled by the trading name (Case Buddy) - their website states that I am due a full refund but nothing has happened to date - DON'T let them take your money.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasediPAD case
See all answers
Page 1 of 35

Questions & Answers

Glen B

Glen Basked

On the 29/10/2020 CaseBuddy sent me an email stating that my shipment order CB79286 is on the way tracking number 33EVJ911372601000935004 . On the 3/11/2020 I sent CaseBuddy an email notifying them that I was unable to track my parcel, I did not receive a reply. On the 5/11/2020 I notified CaseBuddy that Australia Post did not have possession of my parcel, CaseBuddy did not reply. On Australia Post tracking website the status went from pending to its being prepared. I rang a number that was on CaseBuddy website as a contact and it proved to be false with the person on the other end stating he receives numerous calls from people trying to contact CaseBuddy the number is 0406281722. I have paid a $240.35 AUD for a product that possibly I will not receive. I would like some answers.
Thanks,
Glen Brown.
nelgnworb@live.com

No answers
Terry

Terryasked

I never received order. No response to open ticket. Fake tracking info. What do I do?

1 answer
Sonja W.
Sonja W.

I too have a tracking number that Aust post don't have in their system. Case Buddy reply to my emails with - due to Covid there are delays... I paid extra for urgent shipping that doesn't exist

Patty cook

Patty cookasked

I'm trying to track my order and it says that my track # does not found, any help?

1 answer
Sonja W.
Sonja W.

Wish I could help.. Aus post say that my tracking number doesn't exist either

Get an answer from our members and CaseBuddy representatives

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