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Cash Converters
2.0 from 252 reviews · View Statistics

Reviews

  • Product Quality
    1.2 (20)
  • Return Claim MadeYes (4) · No (18)
  • Shipping
    1.4 (5)
  • Transparency
    1.0 (10)
  • Customer Service
    1.2 (27)
  • Loan TypeFixed Rate (4) and Line of Credit (1)
  • Application Process
    1.6 (9)
  • Timeliness
    1.0 (9)
  • Loan Term 10.5 months
  • Cash Arrival1.5 day(s)
  • Warranty Claim MadeYes (1) · No (21)
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Rude Staff and Extremely inaccurate valuations

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine, VIC
Warranty Claim MadeNo
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Ashjadee

AshjadeeGreater Melbourne (Outer), VIC

Rip offs

published

Cash converters take from the poor and rip them off. They rob people who are down on there luck, You offer them expensive items & they give you next to nothing then sell it for triple what they gave you or for nearly retail value. It's a joke. disgusting behaviour.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Kitty

KittyGEORGES HALL

  • 2 reviews
  • 5 likes

they take you for a ride

published

Cash Converters take expensive items from people hard on their luck and in need of money, pay them a pittance for it, then sell it at retail price when the items are clearly used. I estimate they earn approx 200% to 300% on top of what they paid.
Don't sell to Cash Converters, sell online through your own means.
Don't purchase from Cash Converters cause they are not giving you any reasonable discount for the item being second hand.
Dirty Dogs.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Horrible staff

published

I am a disabled veteran who approached the Wagga store right on closing to try and sell something
The woman there said we close in 2 minutes so I went to my car and got the item as soon as I left she shut the door I went back within 30 secs and I was ignored.
I suppose they thought it was funny .
I sometimes really wonder why I served my country and got fked up for idiots like that

Incentivised ReviewNo
Carlo

CarloSydney, NSW

Gave below market value on gold

published

Quote was not given market value
Did not weigh items in full view
Offered 10% of valuations
Disappointing experience not satisfied with the outcome

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarwick Farm
Warranty Claim MadeNo
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Danny C.

Danny C.Metropolitan Adelaide, SA

  • 2 reviews

Call centre is worst than Telstra.

published

I'm almost certain the woman I was talking to on the phone was drunk. Not only this, they also have connection issues and do not call back when you drop out.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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TONY MONTANA

TONY MONTANASydney, NSW

  • 7 reviews
  • 2 likes

Very untrustworthy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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LizJane

LizJaneMetropolitan Adelaide, SA

  • 6 reviews
  • 4 likes

Horrible service

published

I sold some silver Vera Wang Jewellery. They gave me $5 for the earrings and $10 for the necklace. I saw them online and they are selling the earrings for $115 and the necklace for $199. Total rip off. Most of their jewellery is overpriced and I could buy it cheaper in a shop. The people that work there say they would never buy jewellery from anywhere else because their stuff is so cheap.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
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SMC

SMCSouth East Queensland, QLD

  • 21 reviews
  • 10 likes

Don't Bother - They only target people on Centerlink

published

Employed
Paid 2 existing loans off (7 months early)
Apply for another small amount, declined because of apparent changes to my credit file
Total load of bullsh*t from this Mob.
Bet you if would be a different story if my income was centerlink.
Don't waste your time, head over to spotmenow, much better, actually approve people and don't treat loyal customers like crap, honestly waste of time.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Term12 months
Cash Arrival1 day(s)
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Worst decision one can ever make

published

Obscene about of ridiculous extra charges. Never explained them properly even after asking them. Had to pay over 3000$ for a 1300$ loan. Tons of extra hidden charges. Very bad customer service.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Term12 months
Cash Arrival3 day(s)
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Angel A

Angel ASydney, NSW

  • 2 reviews
  • 1 like

do not purchase technology from them

published

under no circumstances DO NOT PURCHASE TECHNOLOGY FROM. bought a laptop. mother board died months 2 weeks. there products are poor quality. will not repair. basically anything bought after 3 months straight to the bin . not covered. misleading ripoffs. zero stars worse than terrible

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationparramatta nsw
Warranty Claim MadeYes
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Adrian

AdrianPerth, WA

Cash converters

published

Osborne park walk in get loan against goods but little guy behind counter look fat people on Charlie and the chocolate factory move very very frightening towards me then went though a punch after told him leave me alone called head security that apparently in Melbourne ban me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOsborne park
Warranty Claim MadeNo
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Lachlan D.

Lachlan D.Sydney Surrounds, NSW

  • 3 reviews

Item arrived broken, clearly wasn't checked.

published

I checked that the item I wanted had no issues.
Bought a microphone recorder.
Item arrived broken, would not turn on, faulty power switch.
The type of break was internal is not the sort of thing that likely happens in transit. It was clearly not checked.
I paid for express because I needed it asap. Called the store, they couldn't help. Had to wait days for a higher up.
Then had to wait till the item was shipped back to get a refund so I could get another.

Products should be checked before sale, and store staff trained to handle refunds.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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betty swalls

betty swallsMetropolitan Adelaide, SA

  • 6 reviews
  • 2 likes

Liars

published

After two incidents with utterly incompetent workers never again.This was the second upsetting time first was ingle farm a guy there had absolutely no idea what he was doing or saying & tried fooling to me on a subject/item there's probably nothing I don't know about.Then modbury are a waste of time with totally shocking lowballing & more nonsense & bravado,absolutely terrible customer treatment.

Product Quality
Customer Service
Incentivised ReviewNo
Patricia H

Patricia HMetropolitan Adelaide, SA

  • 2 reviews

Usually many items to choose from

published

Good selection of second hand goods .
When comparing to new prices , ( for the same make or manufacturer , or brand ) the items in the store were grossly overpriced.
It`s unfortunate , but pricing really needs to be looked at , it`s not at all realistic.
Better buy new.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Jelly

Jelly

  • 2 reviews

Lies don't help your business

published

You state that 100 points of ID are accepted online, after walking two suburbs, I was denied because my photo Id was expired. I have my Medicare, Birth certificate and more than 100 points, only to be told outright that I need Photo ID.

Don't lie to customers, this is deplorable. You legit screwed my entire day up by lying to customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurwood NSW
Warranty Claim MadeNo
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Appalled

AppalledNorth Queensland, QLD

Awful for selling gold

published

Where I am in Townsville they offer $10 a gram for 9ct gold .... that’s about a third of its scrap value with any major scrap buyer in larger cities. They charge a standard rate of $40 a gram for 9ct which is reasonable for purchasing - just never sell to them.
It also seems to be inconsistent with what cash converters will pay in larger cities which seems strange.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Never buy from them please save yourself

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jamie Card

Jamie CardCanberra 2600, ACT

Storeman Criminals

published

Put my new s10 in cause of new baby commits for $180.00 loan. On the seventh day it was on loan I payed the debit to take possession of my new s10 back only to find that my screen has been lifted scratches and chip where the screen had been lifted. My new s10 now rattles for the $62.00 interest cash converters charged did more than $350.00 damage. Thanks cash converters storeman criminals who are employed to literally steel lie and cheat there customers. Never again gutted, and so is my new s10.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCash Converters Woden ACT
Warranty Claim MadeNo
See all answers
Soft Honny B.

Soft Honny B.Perth, WA

Greenwood cash converters the worst store I have ever experienced!

published

I went to pay my loan after the Christmas holidays only to find out that my favourite ring was already sold !! No apology nothing !!! I purchased this ring from another cash converters for $1000 and they only gave me $160 and sold it from under me!

Incentivised ReviewNo
Page 1 of 9
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Questions & Answers

John

John asked

Cash Converters

Would cash converters buy my watch without receipt or box?

1 answer
alan
alan

ask them

WGoldberg

WGoldbergasked

Cash Converters

what can I get for a scooter

2 answers
micheal
micheal

about 20 cents if your lucky

WGoldberg
WGoldberg

well then

tvsteved

tvstevedasked

Cash Converters

Do cash converters discount faulty items

1 answer
andrew
andrew

ask them

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