Beware if you’re applying for a personal loan online
Whatever you do, don’t apply for a personal loan online, you’re likely to be declined. Go into your local store as someone will be there to listen to you and will make the process a lot more easier in the long run. I’m doing that next time
Don't get much for products
I recently sold a pearl 14ct gold pearl bracelet that cost $180. I only got $10.00 for the bracelet as I was told they don't pay much for pearls. I was in the shop and saw that it was being sold for $119.00. I could not believe it. I asked the jewellery person and she said I do my research and because it was a brand name that was why it was priced at that amount. Cash converters rip you off and don't care about your situation. I wish they were not in business as they have no morals.
Buyer Beware - Cash Converters Online
Purchased a Canon EOS 400D DSLR from the Cash Converters website. I specifically called the store first to check if there were any problems with it, and was told it had a few soft marks on the LCD, it was a bit dusty, there were no other accessories apart from the battery, but otherwise it was in perfect working order. So confidently off I went and ordered a new battery, charger and CF card. Soon after installing the new battery (because the one in the camera had arrived flat) I discovered the camera had a faulty pop-up flash that did not work ...- Error 5 obstruction - which in turn caused the camera to lock up. I called the store who instantly refunded and arranged return, but refused to honour the accessories that I had no choice but to buy just to turn it on. Although Cash Converters handled my complaint quickly, they should have accepted responsibility for the cost of the battery and charger, and if they truly cared about their customers, the CF card as well. The retailer I purchased these accessories from wont accept a return or refund because they are not faulty, nor are they an incorrect purchase. So, I am stuck with expensive camera accessories and no camera. Will never touch anything again from Cash Converters - not even with a barge pole.
[name removed] at epping worst
Worst ever customer service [name removed] at Epping offered $100 In stead of $150 that Preston does don't see her
Dont go there
Be Warned, as the marked price isn't always correct.
Tried purchasing a few DVD Box Sets at the Knox City (Vic) store. Thought I'd found a bargain, only to be be told that the price sticker(s) were incorrect and it would be more expensive. I stated that the mistake was not mine and they should honour the ticketed price. He then amended the price in front of me and decided to give me a slight discount, which was still more than the original marked price. I pointed out if this is the way they run their business, then why put a price sticker on anything as you can make up an amount on the spot. I didn't like his aggressive attitude towards me at all, so I won't be returning ever again. Your loss..... Anyway, about 50 metres across the road is a JB Hifi store so I bought my DVD's new instead.
Very disappointed, terrible, shocking rip off
I bought 18 carat gold bangle 8.9 grams at morooka for $396.0.
I needed cash and wanted to sell at my nearest dealer [ browns pains Brisbane.
He gave me the lowest price $175.0.
Also he said it weighed only 8.6 grama
I will never go there again.
They are shocking rip off. Good in selling with highest price they squeeze out from customers.
I will never dealing with them again.
GOLD buyers are better me I will go to GOLD Buyers - they are transparent about their price.
Appalling sales device - Parramatta
I would consider myself to be quiet an intelligent individual, I enjoy walking through these retail shops and have in the past found some bargains relating to the jewellery sections. This store however are in a league of their own!!! They appear all extremely uneducated and very rude...
I’m always treated like an idiot and spoken to with absolutely no respect. Clearly the sales assistants in Pmta store think they are above everyone!
Shocking rip off!
Cash converters give the lowest amount for the highest interest. There are much better out there if you need help. Brisban Gold Company, Annerley, are fantastic. Great prices from the loveliest man, totally trustworthy, kind.
Never walk in and trade in for money
They are a scammer and they buy from u a low price , but when customer want to purchase the product they sell it a high price . What a stupid company and likes to cheat on people
Never buy something from here
Don't buy anything from here! First of all, customer service is crap, all the worker is ever so rude, no respect don't know if they want to make some sales. We bought a drill product that comes with two battery, on the first day the battery wasn't working at all, and of course the second battery broke down after using it three times, within a week! Ridiculous! Went in and all they say was 'no guarantee battery, nothing I can do' (what a solution). Never buy anything from here, waste of time, they sell faulty items.
You gotta be kidding me
Yesterday I take my New N3DS XL to the shop and ask how much can I sell it for (I bought it along with 1 game, charger and a case. Cost me about $370) Since I buy it I only use for 105 hours in total from last year since I don't have much time. The condition is almost brand new and I want to sell it for $160 along with everything since I need some cash. They said we are selling these item for "a bit less" so the best we can give you for these items is $55. Are you joking??? I bought these things for nearly $400 and they says it's only worth $55? "A...Bit...Less". I would still go for it if they give me $130 or even $120 but $55? I left the store.
SCUM SCUM SCUM
Cash converters prey on the poor, the destitute, and the needy. The goods they sell in there stores have been sold to them by people who are at rock bottom and have had to sell there goods For next to nothing to get by. I don't know how they can live with themselves knowing that they make there living by ripping off the poor. Disgusting excuse for a human being. The world would be a better place without you.
Loan declined i work my friend approved on the dole!!!
I have been declined for a loan from Cash Converters. They stated my out goings were 97% of my wage (this is not true at all ) and therefore not able to obtain the loan, i work full time and can easily afford the repayments, the frustrating part is my friend who has a bad credit rating was approved for a loan for the same amount on Centrelink with a lot more out goings that me. Seems they only want to lend to people who may have issues with their repayments and therefore making more money on late fees. Very disappointment with the double standards.
- Cash Converters
Loans - They’ve always helped me out!
I have taken out many loans with Cash Converters in the past 5 years and must say they are fantastic to deal with. They have been nothing but fair to me and are one of the only organisations who will give me a chance, despite my poor credit score. I’ve also missed a few payments from time to time but have always paid my loans off (+ penalties if required)
Plus they don’t hassle and chase me if I’m a few days late. Always my go to company.
I highly recommend them!
June 5th 2018 Update: Consistency a major issue! Beware!
Back again! You will see my positive review below this one!
I applied for 2 loans in April with Cash Converters, both which were approved for $400 & $500. Great service! ...The April and May installments were paid in full and then I settled both loans in late May - months ahead of time! A week later I applied to borrow $600 as support money for an upcoming business trip to Darwin and was I declined! And when I called up to get clarification they informed me that they didn’t approve it because of my reason. The reason was exactly the same ones I used in April to obtain the $400 & $500! This is really sloppy. I was asked to fill out a complaint form. No review, apologies given and better luck next time response. Very disappointed. Please beware there is no loyalty or common sense here.
Generally poor service
I have actually bought a few decent DVD sets instore at Cash Converters before. However their online sales is generally appalling. I now inquire about the availability of discs before ordering, as I have had several orders in which discs or DVD sets were not found (that has happened more than once instore as well, though the cases were on display). At least they were prompt in refunding my money. I recently inquired about several Bluray sets, I was told that they had been put away for another employee for themselves. However the items were list...ed for another three days, when I sent another email asking how to add them to my basket, and discovered a day later the items had been taken down. If they were purchased by another external buyer that's fine, but I'm not happy that staff get first opportunity when the items are clearly listed as available, and there should be an option to add all items to the basket. There should be a way of ordering items in the "Additional items available in store" section. I know Cash Converters is not the first place you should go to buy stock, but has not improved my view of their service.
Really slow and over-jolly
This applies to the Melbourne CBD store. If you go in the front, you don't know if they know you are there. There's only a bare counter - sure, there's a camera, but it doesn't say 'Be with you in a minute'. In fact it took 15 minutes the first time and 20 the second time, because during the 30 sec it took me to log in to my a/c online, the guy chose to deal with another customer who walked in. Then he was aggressively jolly and made passive-aggressive comments like "Is that a Galaxy G3? Amazing that it still works!" Then they send you a f...eedback survey. Does any other business, online or offline, pester you by asking how well they did? Only Call Centres, which is bad enough already. Let's hope this doesn't catch on or my email will be inundated: "Hey, I'm [name removed] from the McDonald's Customer Support Experience Improvement Relationship Area VicWest FeedbackTeam! You had a coffee at McDonald's last Friday! Would you just take 5 minutes to rate your experience?" While you are waiting for a loan, the retail shop is deserted and has staff standing there all day talking to each other. Go to the Yarraville branch.
Ridiculous low balling offers to decent return customers
I was shocked by the Rudeness at modbury Adelaide store. (Note to staff ) When trying to price check an item presented of eBay, before insulting your customers with a totally stupid offer then maybe Quote in AUS $ instead of US$ and maybe try including shipping cost as well also looking up correct part number helps !! Easy stuff for well trained staff before you would think. I was Offered only $20 on item $500 new $265+ second hand online price Insulting! I only wanted a loan against it for three days not to sell. Lost for words. Weekend staff @ Modbury Adelaide cash converters hold your heads in shame.
Cash converters Caloundra
Has the most disgusting workers there customer skills are possibly the most rudest in Queensland. The staff gossip and talk to each other instead serving customers.
When cash converters chooses a face for their company I am not really sure what their standards are but they must be very low. You often given one answer replies to questions ie No.
with online shopping and competitive pricing shoppers do not have to and will not put up with bad customer service, let alone rudeness.
Disgusting prices for second hand stuff and very dirty
For second hand items its so expensive the staff dont bargain at all . You dont feel welcomed and the shop is disgustingly dirty. I couldnt believe they had ipads priced at $450.00 (not the pro) while new from apple is $467
Not to mention they have no idea about elechtronics. When you asked them to do a better deal if you buy a few items they refuse to do or they will discount you nearly nothing. Guys rememember these are second hand products so your prices are too high for what you offer. There are other cash converters way better than this shop.
Better pay a bit more and buy them new.
Don't do it
I have gotten a few loans and advances from Cash Converters, they are money hungry and don't put their customers first even when they are at fault. They will do anything to say you owe money. The interest is SO high and with the crappy service it's just not worth it.
- Cash Converters
Rubbish ring not even stamped 9ct as advertised
Sold as 9ct stamped - no it isn't acording to my under 30X magnifier. Supposedly diamonds - dullest I've ever seen & since when are diamonds not open at the rear. This item from Cash Converters on line auction was advertised as being independently professionally tested (no certificate provided). I guess the independent tester missed the lack of a stamp and black spots all over the ring. What I'm looking at is at best $1 free delivered from China. Take away the one star. They don't even deserve that.
- Cash Converters Online Shop
Cash Converters Bradford sold me a MacBook Air, describing it as "Mint condition". The lid did not close properly, it had excessive dents and the track pad had signs of liquid damage.
When I called the store to complain, they told me to send it back to them for a refund and they would also cover the return shipping costs. I said it would need to be insured delivery as it is a £500 item, which they agreed to. They have since refunded the full purchase price, but are refusing to cover any of the return shipping costs. A complaint has been lodged...
- Cash Converters Online Shop
Was not what was described
I bought a 14 ct diamond ring on the webshop. I had someone look at it to make sure it was a diamond. It turns out it is 14ct gold plated and cubic zirconia. I hope I can get a refund. I have just found out that they were given a verbal valuation and they no longer use this company. Cash Converters Croydon have been very helpful and I have returned the ring. I wish I could give one star for the other company.
Update : I have just seen the ring back on the website saying it is 14ct gold with a diamond. I am really disappointed with Croydon Cash Converters. Buyer beware.
After one week of back and forth in re to a loan I was informed after having to email re my loan request... that I’ve been unsuccessful due to having two different names on my I’d even though I had sent through all identification ascertaining to both names ... what a waste of time and Load of rubbish in regards to reply don’t use this company rude and very slack..
applied for a loan knocked back for no reason ........get paid fortnightly have plenty of money per night to pay them back they still said no
December 2nd 2017 Update: loans
i would not bother getting another loan with them ever again ,they are a pathetic bunch... they know exactly how much i get paid and yet they refused a pensioner a loan .....i get more than other pensioners plus i have close on average more money perfoftnight left seeing i dont smoke no more ,but it seems like i have to have 600 dollars in my bank left ..there saying im not allowed to spend any money ever
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