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Cash Converters
2.0 from 273 reviews · View Statistics
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Reviews

  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    2.0 (1)
  • Transparency
    3.0 (1)
  • Customer Service
    2.3 (3)
  • Application Process
    3.0 (1)
  • Timeliness
    4.0 (1)
  • Warranty Claim MadeYes (0) · No (2)
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yautja742
yautja742Perth, WA

Abusive staff member

published

This person (guy) never admits and error. Have compound interest on a item when nothing or no-one has been IN CONTACT regarding community through hierarchy. False promises, no delivery of the customer service. They like to verbally abuse people to their back and not their front. One person (guy) at Port Kennedy Cash Converters only. Carelessness and no customer care. CONSUMER PROTECTION DUE TO THIS PERSON.

Incentivised Review No
BernieW
BernieWPerth, WA
  • 6 reviews
  • 3 likes

Consider this before applying

published
Transparency
Customer Service

Don't expect your product to come in time

published

It said my product would take 3-8 days and it's the eight day and I checked my email and 4 days ago I received an email saying my product was dispatched and I clicked on the tracking link to find out that the earliest day for it to come is today and the latest is five days later.

Product Quality
Shipping
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scott
scottbrisbane
  • 4 reviews
  • 9 likes

check elsewhere before buying

published

if you see something you like I would advise to then check online on something like ebay or an online store and you will no doubt find it alot cheaper and newer, don't impulse buy anything. There is some ok prices things like sound gear and hand tools which they have so much of they are trying to unload.

I have seen second hand items instore even more expensive than the item was new, it's a questionable business tactic even though it's legal i feel it preys on peoples ignorance. phones especially very overpriced . you can get new phones that are better for cheaper. Do not sell anything to them either, use something like ebay to sell it, you will get alot more.

Product Quality
Customer Service
Jo D.
Jo D.Brisbane

Warranty????????

published

My disabled son purchased a laptop from CC Capalaba for $219. Several keys didn't work. He tried to return it three days later but request was refused. His father went with him next time to return it but the employees refused. No manager was available to speak to and the employees didn't know when the manager would be in. It seems no one can contact the manager by phone or email to find out. The customer service was deplorable. The store is displaying a 30 day warranty on goods but according to their website the warranty is 90 days. Cash Converters should be more responsible when dealing with vulnerable people.
Update. Manager was available today. She was very helpful and offered a credit note for the cost of the laptop. Thank you Simone

Nicky
NickyMelbourne
  • 3 reviews
  • 1 like

Decent to deal with

published

Went in to speak to someone regarding a product I purchased that wasn't right. I spoke to [name removed] from the Parkdale store she was friendly enough but my issue still wasn't resolved.

Sufiyan
SufiyanNew south wale

Recently bough 3 item.received 1 only

published

Recently bought 3 item as a gift for my family before went oversea next few weeks..

Only receive 1 out of 3..paid for express of COURSE.customer complaint came without no further action.will see how its going in time being.however a big “THUMBS UP” for craigiebrn store for delivered. 27/11/18.till 1/12 only 1 arrived.400$+ spent there.

New webshop site rubbish.

published

The new webshop is rubbish. You can't navigate like the old one. Don't think I'll be buying again.
Also tried to login. said it was invalid.

Marianne
Marianne
  • 3 reviews

Judgemental staff At Parramatta

published

A friend hoped for a loan on his bicycle and I went with him. Because the bike was a hand-me-down kind of gift from a friend, thus no receipt of purchase, the clerk seemed to assume it may have been stolen, as her attitude towards us became quite frosty. She explained that bikes are the easiest things to steal, therefore if a receipt can't be produced, then no sale or loan can be given. Fair enough, but her attitude was appaling all the same as she was quite friendly upon the initial approach.

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cavv
cavvAU
  • 25 reviews
  • 18 likes

They Provide the Retal experience to the used marked, but at a cost.

published
dorne
dornebrisbane
  • 2 reviews

ok

published

beautiful service but wouldn't recommend others the loan repayments are to high for my liking
might have to find another loan pervider

Very dissapointed

published

I bought your twin tub after 12 months the paint peeled off and the whole bottom of the machine has gone rusty my friend has the same machine same problem

Ok, but expect a fair few screw overs if shopping online.

published

Misleading Loan Calculator On Website

published

I always expected a high interest loan with Cash Converters anyway and used their loan calculator before going in then finding out at the end of my application in store that for the first 6 months of the term I'd be hit with double the monthly repayment amounts originally quoted.

Not only this but when you're not even halfway through paying your loan expect to get calls from your local cash converters store saying due to paying on time we're happy to offer you another loan.

Um no thanks and that's just encouraging people to go more broke.

Computer has last word

published
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Questions & Answers

Craig E.
Craig E.asked
Cash Converters

Can you go into cash converters and buy your stuff back if you have lost your ticket

2 answers
andrew
andrew

dont know go in & try

Nathan R.
Nathan R.

Present into the store Buys & Loans Department with your drivers licence. They will provide you with a stat dec to be signed at a chemist. You can then return and collect your goods.
If your contract has expired due to non-payment your goods will be for sale in the Retail Department where anyone can purchase them.

adrianogames212
adrianogames212asked
Cash Converters

Do I have to return the item to the same exact store cause the store I got it from is like 30 minutes away

1 answer
Shane  Cabin 8141
Shane Cabin 8141

I’m pretty sure you do as the are all separate franchises

John
John asked
Cash Converters

Would cash converters buy my watch without receipt or box?

1 answer
alan
alan

ask them

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