My disabled son purchased a laptop from CC Capalaba for $219. Several keys didn't work. He tried to return it three days later but request was refused. His father went with him next time to return it but the employees refused. No manager was available to speak to and the employees didn't know when the manager would be in. It seems no one can contact the manager by phone or email to find out. The customer service was deplorable. The store is displaying a 30 day warranty on goods but according to their website the warranty is 90 days. Cash Converters should be more responsible when dealing with vulnerable people.
Update. Manager was available today. She was very helpful and offered a credit note for the cost of the laptop. Thank you Simone
Decent to deal with
Went in to speak to someone regarding a product I purchased that wasn't right. I spoke to [name removed] from the Parkdale store she was friendly enough but my issue still wasn't resolved.
- Cash Converters
Recently bough 3 item.received 1 only
Recently bought 3 item as a gift for my family before went oversea next few weeks..
Only receive 1 out of 3..paid for express of COURSE.customer complaint came without no further action.will see how its going in time being.however a big “THUMBS UP” for craigiebrn store for delivered. 27/11/18.till 1/12 only 1 arrived.400$+ spent there.
- Cash Converters
Cash Converters - Parkdale, Put their customer first and did the right thing by me
There are a lot of reviews about Cash Converters here and many seem Highly Negative, this has not been my experience in my many dealings with them, over the last 4 years. All I can say is that, they have many stores and many staff, like any Chain Store and it is the customers responsibility to decide if they deal with them or not. You have to be realistic about things. Yes some stores seem way better than other I guess Franchise based variations. So when the Parkdale store, had a major problem getting an item to me they did there best to keep t...heir Customer Happy, at a financial cost to them. For details check my reviews under SmartSend and Fastway regarding this. So when I checked out the Cash Converters reviews here I was shocked to see highly negative reviews. Come on guys it a business, and I have found, most of their stores around the country are very responsible. Yes some less nice but very many are pleasant to deal with, you just have to be realistic and be aware you don’t have to deal with them and they don’t have yo deal with you on your terms. The Parkdale store has been Fantastic and put their customer before profits in this case, what more can I say 5 Stars!
Great Cash Converters store! A thumbs up from me.
I bought a phone yesterday at Cash Converters Hampstead Gardens and the service was exceptional. Ramon the sales assistant was very friendly and got me a great deal. I would highly recommend this Cash Converters store.
New webshop site rubbish.
The new webshop is rubbish. You can't navigate like the old one. Don't think I'll be buying again.
Also tried to login. said it was invalid.
i phone sale
I recently purchased an i phone 6S from cash converters Modbury. The sales assistants (Kat and Patrick )were both very helpful and polite. The phone was in excellent condition, but unfortunately, the phone lost it's charge before 4 pm, even when not used! I returned to the store to get a refund and they would have happily done this but I thought to ask if it was possible to replace the battery. They happily agreed to this and have just phoned me, as it is ready to collect within 2 days. All of the service assistants at Cash converters Modbury always greet me with a smile and are always friendly and helpful. Top service guys!
- Cash Converters
Love my local cashies
Love my local cashies Broadmeadow a frequent customer buying and selling always get looked after by the team nick and Nikki top staff need a pay rise ;)
Helpful and friendly
Very professional and welcoming the staff at Broadmeadow very impressed with all dealings arbcash converters thank you Nick and staff. Kylie
Judgemental staff At Parramatta
A friend hoped for a loan on his bicycle and I went with him. Because the bike was a hand-me-down kind of gift from a friend, thus no receipt of purchase, the clerk seemed to assume it may have been stolen, as her attitude towards us became quite frosty. She explained that bikes are the easiest things to steal, therefore if a receipt can't be produced, then no sale or loan can be given. Fair enough, but her attitude was appaling all the same as she was quite friendly upon the initial approach.
Cash Converters Cairns great service.
I purchased a bike, microwave and other items from Cash Converters in Cairns and was very happy with the service provided. Prices are really attractive, good second hand choice.
- Cash Converters
Purchased a Vivitar 'ViviCam XX14v2' Pink 20 mega pixel through Cash Converters. Easy and smooth transaction, fast delivery. Very happy with this little camera. Great little camera for the ‘home photographer’ – takes both video and still photos. Macro function is excellent. Great quality photos. Easy to use and PC compatible. Downside is that it doesn’t come with a carry/storage case.
My partner has been going to cash converters for a very long time. Generally for short term loans.
The service is impeccable, and will recommend it if you are struggling to get cash quick. No one likes paper work especially my partner.
Modbury are excellent
Wayne has fantastic customer service, new lady in finance is great. Very friendly , awesome service. They are the BEST!!!
- Cash Converters
Cash converters, convert your stuff to cash, no hassle walk in get some of what your gears worth and
5 STARS? WHY? Staff are friendly, the greet me whenever I enter sales store. One purchase side the 3 staff I have spoken with have all been polite and honest. I have shopped there twice and sold goods there on 2 occasions. Their stock and trade is buying as cheap as possible and selling for as much as possible. They win some they lose some. It's a business like any other, so go in with the knowledge of what your buying or selling is worth and make your call.
Questions & Answers
Can you go into cash converters and buy your stuff back if you have lost your ticket
dont know go in & try
Present into the store Buys & Loans Department with your drivers licence. They will provide you with a stat dec to be signed at a chemist. You can then return and collect your goods.
If your contract has expired due to non-payment your goods will be for sale in the Retail Department where anyone can purchase them.
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