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christie h.Illawarra, NSW
Be careful.
While the approval process is quite simple. Don’t be fooled in to thinking they’re flexible with their repayments or god forbid you need an extension on a payment. I got approved for a week’s extension due to an unexpected hospital stay and needing that money to use for not only medication but also for transportation home from the hospital and the days after. Even though I was granted an extension for the next week. My payday came while I was in hospital and I went to pay for my medication but it got declined. Was so confused. Looked at my stat...Read more
ement and CashnGo had dipped into my bank account and siphoned everything I had in there apart from $5. I contacted them but was told no refund would be given as despite our arrangement, they were paid to “my dues”. I’m happy to pay my dues but when you’re granted an extension due to extenuating circumstances, I expect that to be adhered to! I then had to walk 14kms home from the hospital because I don’t have any family or friends I can call. The 14km walk then made me have a bad relapse and I ended up in hospital for 3 weeks. Legal action pending.2 comments
No no, I’ve been advised by my solicitor not to comment any further to your customer service team.
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Chris H.South East Queensland, QLD
Awesome company easy application process with a decision in minutes....
The customer service was easy to understand put in laymen's terms and very simple to understand.
There were no hidden costs in any aspect of the contract.
Very satisfied I would recommend CashnGo to anyone.
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MHSPerth
Not good
Have a loan with these guys and they took money out twice with in a day of each other leaving me short of cash. Not good
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B.HSydney
Give 2 loans - pay both out early then declined
I had 2 small cash advance loans from cash n go. Paid both out earlier then required. Within a few days of paying out the last one I try to apply for another. Same income. Same details for myself but now I dont meet the criteria? Doesnt make sense. Customer service just say I cant answer the question on why and they cant help at all except say just try again in 30 days.
Not as helpful when really needed.
1 comment
Team CashnGoCashnGo
I'm sorry you had this experience. We will take this feedback on board and look to improve our processes on a daily basis. Please feel free to contact our Customer Care team on 13 13 11 and we may be able to provide more insight.
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Questions & Answers
Aotea joyceasked
Hi i need a loan of 300.00 by Friday 18.12.20 what do I need to do to apply
No answers
Mick T.asked
Are you able to pay these loans off faster than the term of the loan
Marlinaasked
How do I change my contact details I tryed to update my phone number on the dashboard and for some reason it would not let me
No answers
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Team CashnGoCashnGo
Hi Christie!
us via email at customercare@cashngo.com.au, or call us on 13 13 11. We look forward to hearing from you soon!We're sorry to hear that your experience with CashnGo has not been satisfactory. We'd like to investigate this matter further and make things right. Please provide your contact details to... Read more