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They will rip you off.
Had a water leak in the roof. They sent an apprentice to do the job. No ladder. Stood on my sons shoulders who has a fractured clavicle and arm in a sling to get into the roof. They changed one t joint called a shark bite. They left the saturated pink batt in the roof. Less than a one hour job. Charged over $200. Next day water still leaking through the lighting and down the wall. We called them back. Told it’s condensation!! I called a different Plummer as I was concerned. Was told no condensation, other shark bite t joints were carroded right...next to the same one. That the parts are under warranty and there is no cost involved of which Casotti charged us for. Cassoti advises it would cost around $9,000 to change all fittings and pipes as he had done a previous similar job. The new Plummer we had said it would cost no more than $1,200 for the exact same job as he had done one before but needed as he went through the whole roof and checked all the t joints. He replaced two more that were caroded. One off them was next to the one the apprentice changed yet he didn’t change that one. The new Plummer spent two hours and charged a reasonable price. The apprentice said it’s was the water quality that’s causing the problem and that we would have more problems. The new Plummer said that was not the case, it was the shark bite t joints some were defective as they could have been a bad batch and were under warranty. Casotti Plummer sent us another bill for the second attendance which was less than 48 hours since they fixed the one t Joint which is all part of the same job. They are money hungry and very poor service. I spoke to the manager Don from Cassoti Plummer who is the owner to express my dissatisfaction. He was rude condescending would not let me get a word in and hung up on me. They are a scam. Very poor quality of work and to have an apprentice do the job on his own I believe is not allowed. The apprentice apologised to my son for standing in his shoulders and gave his a $20 voucher of the next time he used the company!! Second time we called we had to ask them to please bring a ladder. Please ring around and get a good Plumming company who will do a great job stay away from Cassoti Plumming.
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