??!

Reviews

(286)
(65)
(11)
(3)
(21)
  • Product Quality
    4.6 (240)
  • Return Claim MadeYes (5) · No (243)
  • Warranty Claim MadeYes (5) · No (243)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Shipping
    4.4 (190)
  • Customer Service
    5.0 (12)

Reviewer Photos & Videos

  • More

IJosephine

IJosephineGreater Melbourne (Metropolitan), VIC

Numerous quality and delivery issues

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Unique designs and lovely customer service!

published

I love the style of products and that you can’t find these designs anywhere else. Customer service was amazing and accommodating. I will purchase more from them for sure! Very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Jeff C

Jeff CHackett 2602, ACT

  • 2 reviews

An easy purchase

published

The Castlery site is simple to navigate and has good, detailed product information. They delivered when they said they would (minor hiccough on delivery day) and the sofa is great!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

pam

pamSydney, NSW

Quick perfect and value

published

I ordered 5 items online on Saturday afternoon. My online search was by fabric type, and these items exactly fit the search. I had them delivered 4 days later. Of course, I was nervous about purchasing items sight unseen. The delivery tracking service was fantastic - I knew to the minute when the truck would arrive. It may sound silly - but it mattered to me that the delivery guys were very careful taking the boxes through the apartment block. The items came beautifully packed in dust sleeves (I can reuse) and thick cardboard - minimum foam/styro. The items themselves were pretty much what I expected, the quality seems very good for the price. One thing I do wish for is for the cardboard boxes to be taken back for reuse/recycling.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Aleksandra Porebska

Aleksandra PorebskaSouth East Queensland, QLD

  • 2 reviews

I'm happy with my purchase.

published

Bought Adams Chaise and Ottoman with Fog Grey Velvet and Alexander Dining Table. Love the quality of the sofa and the table. It was easy to choose correct items from the website. And the delivery was fast and on time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


ChloeL

ChloeLSouth East Queensland, QLD

  • 3 reviews

I love my new sofa and no hassle with delivery

published

Bought this sofa to put in a corner of my husband’s study room. It’s so comfortable and looks high quality. Also the speed of delivery was very quick! And they send continuous notifications on how your delivery is going. I’ve been shopping with so many websites recently to furnish my house and considering the stress and hassles I went through with some others for their lack of communication and speed of order processing I appreciated this part a lot from Castlery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery


Vanya

VanyaGreater Melbourne (Metropolitan), VIC

Love this site!

published

Very satisfied with the purchase, very easy site and instant confirmation. The delivery was easy to follow, they even tell you when they are 20 mins away from your place!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Ryan S.

Ryan S.Sydney, NSW

Love it!

published

Bought Adams Ottomon in velvet midnight blue and very happy with the purchase! We were looking for a large coffee table to match our lounge and this was perfect for it!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

sama

sama

  • 3 reviews

great furniture and great service

published

Castlery went out of their way to organise a convenient time for me to receive the delivery of three separate purchases. Perfectly delivered a great quality furniture. Sofa parts were easy to snap together. all products exactly as expected.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

E Jiang

E JiangSydney, NSW

Easy and simple

published

I purchased Adams 3 seater lounge with matching coffee table. The delivery came smoothly and the lounge was packaged neatly. The lounge itself was impressive and ticked every single boxes of mine. I highly recommend Castlery and will definitely purchase from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Great product

published

Really easy to order and great customer service when I had to change my deliver date. Delivery was earlier in the day than I was told, it was lucky I was home for the day. I did not realise that parts of the furniture was going to be flat packed, which was a little annoying and the amount of packaging was horrifying.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Great couch & great service

published

I ordered a Adams Chaise sectional lounge from Castlery in Teal velvet. It's a gorgeous sofa! Comfortable, cute and you can tell it's great quality. I have already recommended it to friends. Plus the excellent customer service and deliver helps too!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery


Sara.

Sara.Greater Melbourne (Outer), VIC

So much BETTER than expected

published

Very impressed with the quality and packaging when this item arrived, exactly as pictured, infact better than pictured. Delivery time was quick and the delivery drivers were great. Will be ordering from here again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Jorn R.

Jorn R.Sydney, NSW

great bed

published

great bed ,very sturdy and easy to put together!
But the best was that it arrived 2 weeks before estimated arrival time,
so can enjoy the comfort of the new bed two weeks earlier.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Great furniture

published

Easy to navigate store, filter and identify preferred product. The product was easy to setup, even my kids got into helping me set it up. The final product - beautiful in all respects!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Satisfied

published

The table is perfect for the our small space. Love the marble table top.
It was easy to assemble. When talking on the online chat i received easy, no fuss prompt customer service.

Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Jenny F

Jenny FVictoria

Love Spot coffee table

published

Great coffee table. Love the brushed top details and sturdy solid wood legs. Well made and good quality. It will last for long years. Easy to install the legs. My cat loves it, too!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Bree T.

Bree T.South East Queensland, QLD

  • 2 reviews

Lovely

published

Exactly as described, really good qualit and delivered very quickly. I really love it and I would certainly recommend shopping with Castlery online store. Purchase was a breeze. Highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery


Rebecca

RebeccaRichmond-Tweed, NSW

Beautiful Design

published

We are very happy with our new Vincent dining table, it is such an elegant sculptural design. We found the website easy to navigate and the delivery was very efficient.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Joanna P.

Joanna P.Greater Melbourne (Metropolitan), VIC

Exactly what we needed at a reasonable price

published

Bought this sideboard 3 months ago, amazing price for solid wood. The pictures on the website were accurate. Delivery was great, they were able to accommodate. Would use Castlery again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Page 1 of 20

Questions & Answers

leigh

leighasked

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!


Julie H.

Julie H.asked

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers

Jaimee-Leigh F.

Jaimee-Leigh F.asked

Do you guys deliver to Perth? If not, where can I find the sofa I am after in WA? (Todd Extended Chaise Sofa)

1 answer
Castlery
Castlery A.Castlery

Thanks for your interest. Delivering into WA is in our future but for now we have not been able to find a reliable and professional carrier. We can deliver to an address in Melbourne or Adelaide and then you are welcome to arrange your own freight from there. Please understand though, that responsibility and repair to damaged items is only covered for the transport leg arranged by Castlery. If you wish to investigate the possibilities further please come back to us by emailing sales.crew.au@castlery.com and we will be happy to help.


Get an answer from our members and Castlery representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.