Castlery

Castlery

 Verifiedcastlery.com
Castlery
4.4

848 reviews

PositivevsNegative
86% · 73088 · 10%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.5
Shipping
4.4

Reviews

848 reviews
848 reviews
Anna
Anna20 posts
 

Horrible company

Dishonest company! I bought 2 floor lamps. They said that they were going to replace the damaged lamp and never did. Offered me a refund after 3 months! And it was for 1 lamp only. Now I have 1 lamp good and the other one is damaged. I wanted a refund for both and they never accepted. The lamps were a set in my living room. Horrible outcome. And now I need to go to fair trade Show details
Sarah O.
Sarah O.2 posts
 

Worst customer service ever experienced

Received two bedside tables 3 days ago. One is perfect and one is blemished and also will not open. Instead of sending a new one out we have been required to send photos and videos and now been told to wait for a “local technican to assess”. Brand new product. Customer service is awful. We are left with no replies and this ridiculous suggestion instead of just replacing it. Show details
Alison
AlisonSouth East Queensland, QLD2 posts
 
Shipping
CatB
CatBSydney, NSW
 

Super uncomfortable

The sofa is super uncomfortable, I am deeply disappointed with my purchase, the seat is so hard and uncomfortable to sit :-( They also don’t have these items anywhere on display to be tested, I went on the description and it’s clearly misleading. So disappointed as I now have a very uncomfortable item… The delivery was equally poor , Castlery get third parties to deliver their products, you pay for delivery and I paid extra for delivery to room of choice and I did not realise this literally means they just dump the boxes in the room and leave. It should be standard for items to be removed from packaging otherwise how can clients inspect items for any issues? I will not purchase from this company ever again. Show details
Product Quality
Pam
PamGreater Melbourne (Metropolitan), VIC7 posts
  Verified
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Emma
Emma2 posts
 

False advice don’t buy from here

False care advice !!! I was told I could wash my removable bed cover and put it in the washing machine. Now they won’t replace it as my cover is ruined. Show details
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Poppy
Poppy
  Fair Incentive

Beautiful bed

I absolutely love this Bed!
Do yourself a favor and upgrade to the Dalton with drawers, the storage space is generous, and the drawers make for easy access.
The only improvement they could make in this bed is to add a stronger magnet closure on the large draw at the foot of the bed. Show details
Shipping
Pauline L.
Pauline L.
 

Good delivery people make all the difference!

While my items from Castlery are beautiful the whole experience of buying from this company was outstanding. The instillation to a difficult site was managed extremely well by the very careful, polite and helpful delivery guys, how refreshing.

They moved items around for me until I was satisfied and cleaned up everything when they left.

Thanks so much Alex and Khaheed! Show details

Nicki S.
Nicki S.Greater Melbourne (Metropolitan), VIC
 

Pilly, saggy, uncomfortable couch

Delivery was fine, but I'm really unhappy with our Dawson L shaped couch. It started to pill one month after we got it, and when I called to talk to them about it, they told me pilling is natural and I should buy a de-piller. I did, and it still doesn't help. And it's sagging...we've only had the couch for 5 months. And it's uncomfortable. It's like sitting on a cardboard box wrapped in pilly, scratchy wool every night, that I paid $5,000 for. I wish I could go back in time and listen to my gut and not buy a couch I hadn't sat on in a store beforehand. Show details
Product Quality
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Corallee K.
Corallee K.Hunter Region, NSW2 posts
 

Question about a product

Not a review as such from me but have a question for anyone who has purchased a Dalton Storage bed... does the winged headboard affect access to bedside table? How far does it extend from the bedhead? Thanks in advance for any advice. Show details ·  2
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Heather S.
Heather S.South East Queensland, QLD3 posts
 

Delivered three faulty items and can't get any help. Avoid at all costs

I ordered a number of pieces two weeks ago and three arrived damaged. While the delivery drivers/product assemblers were still here I advised customer service and told them I wanted the items to be taken by the team but was told there would need to be an 'investigation'. After a week of contacting customer service and getting only scripted replies, I complained on another product review site and was told that pick up and a refund had been arranged for me. I have followed up four times since then and cannot get any reply. I feel as though I am part of a scam and am stuck with damaged items taking up space in my house - so I cannot even buy replacement items. Show details
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Heather S.
Heather S.  
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In addition, I'd like to point out that neither of the phone numbers listed for Castlery in Australia work: 1300 345 868 or 1800 601 108.

Lynda D.
Lynda D.South East Queensland, QLD2 posts
 

Exceptional experience

First purchase from this store. A swivel chair - and everything about this experience was perfect. From the purchase to the delivery, to the quality of the chair. I order a lot of online items, and am constantly disappointed, in quality and/or delivery. Can't recommend this company enough, will be back. Show details
Ash
AshSydney, NSW2 posts
 

Poor Built And Quality

I bought Remi Chase Sectional sofa less than 12 months ago and now one of the leg has come off. Just within 3 months of the purchase the trim lint balls started showing off. and just few days ago found one of the leg is broken. I hardly use this couch as this is located in the spare living space in my house. I found the trim and wood quality is very poor. Show details
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Elizabeth W.
Elizabeth W.2 posts
 

WORST CUSTOMER SERVICE- BEWARE

Bought a bed, upon putting it together they had sent me the wrong part for the wooden slats to sit on and it was too short (so faulty product not fit for purpose.) Was offered a partial refund and basically told to go to Bunnings and measure the correct size and get the part myself or wait 10-12 WEEKS for the correct part replacement. Have sent them numerous emails, WhatsApp messages, inst dms with NO response, have a faulty bed I can’t use with NO resolution. Beware buying from these guys if anything is wrong your items 10/10 do not recommend Show details
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Herbert Z.
Herbert Z.
 

Bad company

They said it rarely happened that the sofa does not fit the elevator but it does not and they want a 20% restocking fee
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Questions & Answers

May T.
May T.

Anyone else has bought a Hamilton Round Chaise sofa. I saw from Shaun W. above saying that it is hard. I'm wondering if anyone else has this sofa that is smoke grey. Is the fabric quality good and if the sofa is hard as per Shaun W comment. Luckily has not put in my order but would like to ask for another opinion. Thanks

Rachel G.
Rachel G.

Do you know if they have any showroom in Melbourne? I love their design on their website.However, without having a look the actual product it’s quite risky to just order. Especially on their website says if we want to return the products, they will charge 20% return fee from actual price..

Anamarie
Anamarie  

Hi Rachel, I am not actually sure if they have a Showroom in Melbourne and in all honesty, I thought Castlery was based in America. I hope someone else might be able to answer this question for you :D

Rachel G.
Rachel G.  

Thank you for for your comment.. we are hesitant to spend about $5000 we may have to pay 20% returning fee just in case if we didn’t like it. Wish they dont such ridiculous policy or make couple of showrooms in Australia..

JoN
JoN

Has anyone ordered the odette performance boucle sofa? Or the boucle swivel chair. Feedback would be much appreciated!! Thanks

See all Castlery questions

Details

CategoryOnline Shops and Furniture Shops
After Sales ServiceYes
Type of Furniture OfferedBedroom, Dining, Living, Office, Outdoor and Sofas
Offers Free Standard Shipping No
Visit official website

Contact info for Castlery

Mon9:30 am - 5:00 pm
Tue9:30 am - 5:00 pm
Wed9:30 am - 5:00 pm
Thu9:30 am - 5:00 pm
Fri9:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 27615061679

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