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Catch Deal

Catch Deal (page 2 of 27)

2.8 from 531 reviews

Reviews

(189)
(60)
(7)
(13)
(262)
  • Return Claim MadeYes (0) · No (3)

Dishonest

published

Bought a so called Apple IPad, boxed and sealed. Had it less than 12months. It turned out to be counterfeit in every way. I only saved $50 on buying from a proper retail shop. After many emails and not being able to ring. I have heard nothing.

TTT

TTTSydney

65 emails + 3 faulty phones before receiving partial refund

published

These guys are Definitely shonky. Have just read the posts below - my story is similar.
First Samsung stopped working after 5 months. Found out from a Tech the innards weren't Samsung at all. Numerous emails resulted in replacement phone which didn't work either. More emails and another faulty phone lands in my lap. $70 wasted in postage, let alone my time. Finally received refund - excluding my postage costs which they'd agreed to cover. But they deducted their own postage costs from refund.
Don't buy from these people. Talk with your feet and buy elsewhere.

Bobbo.

Bobbo.

  • 6 reviews
  • 1 like

Dodgy products

published

Purchased a phone. Numerous emails until received a refund. Cannot phone them , no number supplied . be very wary as stock is second hand

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Iphone

published

I was charged for an iPhone by techrific. all was well until the battery had problems. Had to send the phone to catch deal. What a saga - still waiting for a replacement phone after a month.
I would not recommend anything from them
Wayne

Not Impressed Still !! dated 8 March 2018

published
  • Verified customer

Do not buy an Iphone from this company they are scammers

published
john k

john kSydney

  • 4 reviews
  • 15 likes

Monkeys would give better customer service

published

Wow... their communication skills and rudeness. Catchdeal bosses should really review their staff. Paying them to drive customers away. Go elsewhere. Dont waste your money.

  • Verified customer

Scammers selling broken second hand phones as new ones

published
Lynn

LynnKoroit

  • Verified customer

Total Con Artists

published
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Amila Kanchana

Amila KanchanaPerth, WA

  • 2 reviews
  • 2 likes
  • Verified customer

Still waiting for a usable phone since 2016

published

Bought a Samsung S6 in 2016. The phone wouldn't recognize Oz nano Sims. Tried to return it but kept getting emails to do variuos things instead by sales support. None of them worked. Finally sent the phone back and ordered a Samsung S8 as a replacement. Paid the balance. And .. no phone arrived so far. And I'm out of pocket by over $900. Now the matter is with ACCC. Please stay away from this company.

Just letting you know that I received my full amount back from this company in May 2018.

Zlad

ZladGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Daylight robbery online

published

Mind-blowing that this 'business' is still allowed to operate. Absolute, blatant scammers that pull all the tricks to appear Aussie & legit but are anything but. Bought a phone 15 days ago that is still yet to arrive & having researched the company in the meantime, I'm convinced that even if it eventually does it'll be some sort of dud. Nobody gets back to you if you send an inquiry, no tracking number is provided; it's literally just a black hole for your time & money. Stay away and stick with Kogan or other more reputable suppliers.

Yeo

YeoGlaston

Fantastic customer service

published

So happy to have found Catchdeal. So easy to order, no hidden catches or costs, fantastic prices & product exactly as described.
And when i messed up my order and needed a small replacement, I was able reach catchdeal customer service and they was able to fix my issue with no hassle and was super fast about it!
I'll definitely be back for more order with them.

Denise

DeniseHarris park

Highly recommended

published

I would recommend Catchdeal for the service is fantastic all the way to Tasmania in a week from ordering and a great price as well. I love my Iphone that i bought from you, thanks Guys Great job will be back.

Msrcoall

MsrcoallMilmerran

Simply excellent!

published

Have never been happier with my dealings with Catchdeal and with my latest purchase from them nothing has happened to change my mind.
I bought an apple iphone 7 from Catchdeal and the shipping is excellent the price is good and the product is excellent.
Always glad to use Catchdeal as I like ordering from their web site. Emails keep me up to date with despatch and tracking.
Will definetely recomend them to the others.

sharonn

sharonnMildura

Could be 5 stars

published

I've never heard of this site before tonight. This is my 1st time purchase with you guys. I found the phone Samsung S7, with a great deal price.So without thinking too much, i made my order through your website. I did it all from the comfort of my bed on my phone with no dramas. Received the phone in excellent condition, however shipping time could be better. Other than that all quite good.

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Marcoall

MarcoallRomsey

Pro customer service

published

Catchdeal's customer service staff was very helpful in correcting my return for the defective phone I had purchased. They were professional and didn't waste my time in resolving the issue. I came away feeling good about my business with Catchdeal and will continue the relationship in the future. I got a new replacement phone for my Iphone 6 plus with a great condition, and i really love it.

Louisa17

Louisa17Melbourne, Victoria

  • 2 reviews
  • 8 likes
  • Verified customer

None delivery, fake tracking numbers and obviously no phone

published

Purchased on 26 December with email advising shipped 27 December. Website and confirmation emails all stated delivery by courier 12-14 business days. 23 days later I've been providing a tracking number that doesn't exist and requests to wait another two weeks! Yeah right. I'm not even sure the mobile phone that I purchased exists!!!

Footnote: the phone turned up on 19 Jan only to be a dud! Wouldn't turn on to start off with After many hours of charging it now turns on, all for about 10 minutes at the most before it shuts down. Turn it back on and it turns back off, turn it back on ... you get the idea.

My experience suggests stay well clear of Catch Deal!!

Worst Service And Products

published

The worst service I have ever received. I have sent back 2 faulty phones and now have 1 sitting at home. I am totally disatisfied and disappointed. The screen constantly powers off. Do not buy anything!!!

V1nc3

V1nc3Highton

Great communication

published

Fantastic experience with customer service, my Samsung galaxy S5 stopped working, and now fixed and returned, so promptly, thankyou.
I got a great working phone now, as i need.

Hermione

HermioneWilliams landing

Recommended!

published

I ordered Iphone 8 from Catchdeal. I have now received the package. All good: the product is legitimate and as described. Ultimately I'm satisfied with the service. Would recomend the company to everyone

Page 2 of 27
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Questions & Answers

Kaylin

Kaylinasked

I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance

6 answers
steve
steve

Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.

The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.

I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.

steve
steve

https://www.productreview.com.au/p/techrific-australia.html

steve
steve

http://registers.accc.gov.au/content/index.phtml/itemId/1204773

Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.

Mikayla W

Mikayla Wasked

If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?

5 answers
RonWill
RonWill

Don't know, I guess they would send it all at once, to save postage, I only ordered one item.

steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.

My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD

Kaylin
Kaylin

Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((

Paige H

Paige Hasked

How long did shipping take for there phone?

4 answers
steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??

Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D

Michelle M.
Michelle M.

Hey
WHY Then is this still operating?
I have just purchased a dud have been emailing NO reply??

steve
steve

That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )

All this will not take you long to do and if a few min of your time is worth your money well...........

This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.

Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!

They will never stop as people are just always going to buy some phone if the deal sounds so good lol.

Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"

I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!

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