65 emails + 3 faulty phones before receiving partial refund
These guys are Definitely shonky. Have just read the posts below - my story is similar.
First Samsung stopped working after 5 months. Found out from a Tech the innards weren't Samsung at all. Numerous emails resulted in replacement phone which didn't work either. More emails and another faulty phone lands in my lap. $70 wasted in postage, let alone my time. Finally received refund - excluding my postage costs which they'd agreed to cover. But they deducted their own postage costs from refund.
Don't buy from these people. Talk with your feet and buy elsewhere.
Not Impressed Still !! dated 8 March 2018
Company staff members have no other answer than to return to IPhone for refund, what so that they can refurbish the phone again to some other person!! Catch Deal have no regard for the ACCC laws!! Please read the following from ACCC
Also be aware they are supplying incorrect information about returning the product for a refund!! Purchased what I thought was a new IPhone 6 Plus Jan 1...7 to find out today Mar 2018 through an Apple Technician that is is a refurbished IPhone 6 Plus with non apple authorized contents inside. After the touch screen became unresponsive. Under no circumstances buy from this company they are scammers!! May 5th 2018 Update: Again still not impressed Disappointing to see that ACCC and Dept of Fair Trading are unable to do anything about Catch Deal. How does this company still exist with its practises and disregarding Australia Law. NEVER EVER BUY FEOM THEM!!
- Verified customer
Do not buy an Iphone from this company they are scammers
About a year ago I bought an Iphone 5s from CATCH DEAL. It turned to be a bad phone from start as the screen flickered. Just recently I received an email from CATCH DEAL saying they were willing to refund the money as the ACCC has put a case on them due to misleading information because the phones were actually refurbished and not new phones. They gave great amount of details on how to return the phone which I followed. Now that they received the phone they are asking me to remove the Iphone from my Icloud if not they would not refund my money ...(they did not specify any of this in the email). This is a total scam and I am following with ACCC. If I do what they are asking I wouldn't never get my money back and they could perfectly sell this phone again to another person....Please do not buy anything from them. I am willing to go to the bottom of this.
- Verified customer
Scammers selling broken second hand phones as new ones
Purchased a Samsung Galaxy S7 through them early 2017. It had American telco software on it, and the Camera and GPS were both faulty. When I returned the phone under warranty, they provided me with a "new replacement" - only the "new" phone was clearly second-hand with minor scratches and wear on the back, but more importantly was also faulty - unable to access mobile networks. I checked the IMEI (ID) of the handset and wasn't surprised to find it was sold in America a year ago and is no longer covered by Samsung's warranty. Not only have they ...lied about providing a new replacement, they've replaced a faulty phone with another faulty phone. My only possible explanation for all of this is that they're buying faulty handsets from overseas, supposedly making some ineffective attempt to fix them, and selling them as brand new items. Don't go anywhere near this company, they're breaking the law and their business model seems to be to scam people. I'd rather buy a phone off of Gumtree - at least then there's a *chance* it isn't faulty, and at least then it was probably an Australian model, unlike anything from Catch Deal. Have emailed about the latest fault, and will be going to the ACCC if the outcome is anything less than perfectly satisfactory.
- Verified customer
Total Con Artists
I purchased an Xperia in December 2016. I bought from this company because they were based in Laverton Vic, so I thought they would be Australian. That may not be the case. The mic was always crackly and it finally died completely 7 weeks after the 12 month warranty was up. I took it to a repair company, who opened it up and found that, and I quote Microphone not working, Antenna non existent, Qi charging pad sticky taped to battery, Missing information pull out tab, Not an Australian 3g version It’s a 4g version for other countries." I contact...ed Catch Deal who said Please be advised that the phone provided is correct and as per our advertisement. We can also repair/replace the phone if there is any issue within the 12 months warranty. However, please be advised that your purchase is already over the warranty period, as such we won't be able to claim it under the warranty anymore." I contacted Vic Consumer Affairs and the ACCC who said to pursue it and told me what to write and to threaten a VCAT application. Catch Deal ended up refunding all but $163. Could this be because they know the cost of the VCAT application would cost about half this? That was my thought. In all, 30 emails were sent back and forth with this company before I got any money back at all. Definitely not happy with the service, I felt like I was being fobbed off as much as possible. If I could give them a lower star rating, I would!
- Verified customer
Still waiting for a usable phone since 2016
Bought a Samsung S6 in 2016. The phone wouldn't recognize Oz nano Sims. Tried to return it but kept getting emails to do variuos things instead by sales support. None of them worked. Finally sent the phone back and ordered a Samsung S8 as a replacement. Paid the balance. And .. no phone arrived so far. And I'm out of pocket by over $900. Now the matter is with ACCC. Please stay away from this company.
Just letting you know that I received my full amount back from this company in May 2018.
- Verified customer
Daylight robbery online
Mind-blowing that this 'business' is still allowed to operate. Absolute, blatant scammers that pull all the tricks to appear Aussie & legit but are anything but. Bought a phone 15 days ago that is still yet to arrive & having researched the company in the meantime, I'm convinced that even if it eventually does it'll be some sort of dud. Nobody gets back to you if you send an inquiry, no tracking number is provided; it's literally just a black hole for your time & money. Stay away and stick with Kogan or other more reputable suppliers.
Fantastic customer service
So happy to have found Catchdeal. So easy to order, no hidden catches or costs, fantastic prices & product exactly as described.
And when i messed up my order and needed a small replacement, I was able reach catchdeal customer service and they was able to fix my issue with no hassle and was super fast about it!
I'll definitely be back for more order with them.
Have never been happier with my dealings with Catchdeal and with my latest purchase from them nothing has happened to change my mind.
I bought an apple iphone 7 from Catchdeal and the shipping is excellent the price is good and the product is excellent.
Always glad to use Catchdeal as I like ordering from their web site. Emails keep me up to date with despatch and tracking.
Will definetely recomend them to the others.
Could be 5 stars
I've never heard of this site before tonight. This is my 1st time purchase with you guys. I found the phone Samsung S7, with a great deal price.So without thinking too much, i made my order through your website. I did it all from the comfort of my bed on my phone with no dramas. Received the phone in excellent condition, however shipping time could be better. Other than that all quite good.
Pro customer service
Catchdeal's customer service staff was very helpful in correcting my return for the defective phone I had purchased. They were professional and didn't waste my time in resolving the issue. I came away feeling good about my business with Catchdeal and will continue the relationship in the future. I got a new replacement phone for my Iphone 6 plus with a great condition, and i really love it.
- Verified customer
None delivery, fake tracking numbers and obviously no phone
Purchased on 26 December with email advising shipped 27 December. Website and confirmation emails all stated delivery by courier 12-14 business days. 23 days later I've been providing a tracking number that doesn't exist and requests to wait another two weeks! Yeah right. I'm not even sure the mobile phone that I purchased exists!!!
Footnote: the phone turned up on 19 Jan only to be a dud! Wouldn't turn on to start off with After many hours of charging it now turns on, all for about 10 minutes at the most before it shuts down. Turn it back on and it turns back off, turn it back on ... you get the idea.
My experience suggests stay well clear of Catch Deal!!
Questions & Answers
I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance
Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.
The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.
I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.
Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.
If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.
My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD
Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((
How long did shipping take for there phone?
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??
Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D
That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )
All this will not take you long to do and if a few min of your time is worth your money well...........
This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.
Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!
They will never stop as people are just always going to buy some phone if the deal sounds so good lol.
Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"
I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!
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