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Catch Essentials Home & Contents Insurance

Catch Essentials Home & Contents Insurance

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    Grace
    GraceMetropolitan Adelaide, SA

    Catch Home Insurance - 'catchback' store credit never received

    published

    We took out home and contents insurance through Catch in August 2020. We switched from our previous insurer to Catch because of the advertised $80 'catchback' store credit for taking out a new policy. It is now 6 months later and we have never received the store credit. I have tried calling a number of times, each time helpful sounding staff said they would look into it and sort it out, but still the email with the store credit has never eventuated. I cannot be bothered to waste any more of my time calling them to follow it up. I will just go to a different insurer next time. Annoyed at all the wasted time because the store credit was the reason we switched.

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