Customer Service is appalling after being abused by the checkin staff and having my ticket sold under me to the person behind. I was going to India to help.orphan kids.to help children the women from checkin. I asked for help regarding visa requirement. They denied me on the flight both Webjet and Cathay Pacific denied me.of the requirements of visas theu failed.to notify me. Neglected.to.email.me the.women.at the counter said to the women behind you can have her ticket.
Then i called up and complained Cathay Pacific has no management in their...Read more

I booked a flight on their website and cancelled within 20mins (as per their policy of a full refund if cancelled within 24 hours of booking) because I realised it was only valid for 6 months. However, the airline has been finding every excuse they can to not refund me the full ticket. They have charged me a penalty of $550 even though it is Cathay Pacific's policy to provide a FULL refund. This is their latest response:
17/12/2019
Dear Mr Teunisse
Thank you for your patience while waiting for our reply. We were investigating this matter with o...Read more

My son was very sick in the airport from sitting waiting in the airport for 9 hours and I told your staff on the airport that my son has a medical condition and did not care. He has one functioning kidney and had being waiting to get our suitcade to get his medication. Someone should have made a decision earlier and not let passengers wait this long. You put my family in hotel now and miss our flight Absolutely ridiculous and miss our on our accommodation in Hong Kong. Never again. We understand that mechanical problem do arise at tine b...Read more

Recently flew return Melbourne to Barcelona. Haven't flown Cathay Pacific before and probably wont rush back to them again. There was nothing particularly bad about them, but everything just felt very average... apart from a very helpful gentleman at Melb who helped me with my self check-in, no other Cathay pacific employees seemed particularly friendly or enthusiastic.... Cabin crew certainly did not go out of their way to offer more than the bare minimum in service. I've always previously been offered drinks/snacks on more than one occasio...Read more

Flew from Perth to Vancouver via Hong Kong 21 hours. Then New York to Perth via Hong Kong 24 hours flying time. Both legs in Premium Economy which just for the comfort is worth the extra money.
Great entertainment and large selection of movies etc.
The food was pretty average with the same menu as Economy although you are served first so there is always a choice.
Staff were not to be seen until food was about to be served and were never offered more drinks after the initial service. It was possible to request more by pressing the call button or...Read more

I recently travelled Cathay Pacific out of Hong Kong to Sydney, I used points to book the flight on Cathay's business class product, and what an amazing experience it was! The aircraft was very clean and the seat, wow! I wish I could travel like this all the time! I was able to sleep part of the trip on the lie flat bed which made the journey a lot more relaxing, I decided to select a window seat 14K at check in as I was originally assigned 18D which in one of two middle seats. The seat was very private and even though the cabin looked to be fu...Read more

Head and Leg room is an issue for tall people. As my husband is 2m tall (6ft 6in) we tried to book early to get extra leg room but were advised that it would cost a considerable amount extra. We were unsuccessful in getting a preferred seat during online early checkin. Do wheelchair passengers or people with babies have to pay more for the extra legroom seats?
He had his legs spread apart and knee between front seats (see photo) and was unable to move for many hours. When the passenger in the seat in front reclined his seat it crushed his kne...Read more

Unfortunately there is not a lot of nice things to say about Cathay Pacific but I will start with the pros:

Pros:
- Leg room was ok
- Hotel provided on missed connection was very nice (Expect missed connections!!)

Now lets get started with the cons and the reasons I will never fly with this Airline again:

Cons:
- Every single flight we had with Cathay was delayed, whilst some were due to weather and outside of their control, we can't believe that 4 delayed flights and 2 missed connections were all outside of there control and suspect over-scheduling and poor management must be at play as we were amongst many people with the same story....Read more

Tried to give us some physical conforms, My husband and me spent $15,690 for a business class return ticket - the economy class would be only $5,000. but I have paid extra $10,000 brought extra mantel and physical stress for 9 hour 45 Mins on boarding, we were socking, we have to literally seat next to the toilets. My arm can reach to the door of the toilet while I were seating in my seat, i were closer to the toilet than to the TV.
Both toilet door were facing to the seats of me and my husband. the toilet doors have fully occupy my left side ...Read more

I have booked to go to England for me and my wife I have told them we will need help as we cann"t walk far and I am very clostaphobic so I booked 7 months early to get a window seat there and back. I have been told I cann"t do that until I get to the booking in stage at the airport I have done all my booking with flight centre by the way so I thought all would be ok, Cathy pacific have change my flight time out of Hong kong twice now so on the second change notice I asked them to put me on a flight the next day or even the day after witch ever ...Read more