For me, the flight and customer service are completely separate. The flight itself was nice, roomy, good food.

The issue is that like every other airline, there were delays. Unfortunately, Cathay Pacific’s customer service is by far the worst of ANY airline I’ve ever used. They don’t automatically rebook you when your flight gets delayed, you have to wait(along with the hundreds of others on your flight) in line. I waited over 3 hours in Hong Kong not knowing what was happening. Staff were trying to get rid of some people by telling the...Read more

Melb Hong Kong Paris June 26 Melb to HK A380 spacious great service HK to Paris 777 was in 333 configuration good flight but both legs are long seamless transit in hk
Fco to HK in Sept on a 777 but since June they reconfigured their plane to 343 seating what a nightmare plane was completely full lots of mainland Chinese what sloba rubbish everywhere for some reason they all demand hot water so they can have their cheap noodles
Seats are tightest iv ever sat in in staff numbers are the same for extra 60 or so passengers so they are run ...Read more

We bought tickets months in advance and booked seats for our trip from Amsterdam to Phuket. Just before departure however the assigned seats for the return trip on 21 October 2018 were changed for Hong Kong-Amsterdam from Row 18 to row 20, directly behind the pantry, next to a toilet and frequently used cupboards, especially bad places for a night flight! The proximity of the pantry was not a guarantee of good service, on the contrary. On departure there was a 20 minutes delay. We had a clear view into the pantry and saw that the passengers in...Read more

It had been almost 10 years since I last flew with Cathay. I had fond memories of good service from a classy cabin crew, and an uneventful flight. I have just returned from a Sydney - Hanoi economy return flight. This was no different I'm happy to report. Being older and wiser, I refrained from the free alcohol and only ate and drank when the main passengers were attended to. Water, juices and coffee. The food was very good in my opinion, steering clear of seafood as a general rule. Beef Straganoff outbound, and Chicken Curry on the return. Bot...Read more

This is the first and last time we will fly with Cathay Pacific. We flew from Brisbane to Hong Kong and London return on 24/9/18. The return flight Cathay Pacific Airways 238 left 1 hour and 10 minutes late. We therefore missed our connection from Hong Kong to Brisbane. We were then met by ground staff who handed us boarding passes via Sydney, not Brisbane leaving 6 hours later. I would have loved a shower but only some customers were offered a hotel. We were given meal vouchers HK75 each. One voucher covered 2 coffees and the other one was on...Read more

This airline doesn't redeem points earned for upgrades or flights
Can't use points , I have over 300,000 and a diamond member

Going to change airlines that actually reward for loyalty

they always say need to wait till last minute to find out if you can use points

On flights service is average and cabins are average in business

Other airlines are heaps better ...Read more

Although the same price as Qantas from Melbourne, we chose Cathay as they offered 3 flights with better flight times, and I have flown them before and they were very good. But my how things have changed! Our flight to Hong Kong was terrible! Whether the constant severe turbulence rattled the crew or something else was happening but the service was slow (7.30am flight from Melbourne, breakfast eventually served to us around 3 hours into flight just as the severe turbulence started and then lunch served an hour and a half after that!!) and then w...Read more

My Son and his partner saved to earn Qantas FFP in business for their upcoming trip to the US. However when it came to book no seats with Qantas so used their partner Cathay Pacific. A few days ago their flight was cancelled the alternative flight offered would mean them not being able to meet their connection in JFK to Toronto. After a couple of days being pushed between Qantas and Cathay Pacific, they were offered a alternative Adelaide-Hong Kong flight business, then Hong Hong- Toronto premium economy. This is really not fair considering...Read more

Disappointed to see that reputed airline like Cathay Pacific disrespecting elderly passengers with wheelchair assistance.
Happened to drop into YVR airport yesterday (Mar 11) to send off my mother boarding flight # CX0837. Though her reservation had a special request for elderly assistance she was made to walk all the way from the security check point to the departure gate not just her all the other seniors who had requested for wheelchair service was also made to walk to the departure gate which is totally unacceptable.
Below is a very stro...Read more