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Catwalk Hair Extensions Online store

Catwalk Hair Extensions Online store

1.4 from 73 reviews · View Statistics
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Listing monitored by Catwalk Hair Extensions

Reviews

  • Product Quality
    1.7 (34)
  • Return Claim MadeYes · No (47)
  • Shipping
    2.1 (26)
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Reviewer Photos & Videos

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Courtney h
Courtney h
  • 2 reviews
  • 1 like

Scam. Don’t buy.

published

Never received order. Ignores emails and Facebook messages.
They’ve now renamed themselves Luxabelle hair extensions. Do not order from them!

Incentivised Review No
Return Claim MadeNo

July 2020 - 20 Inch Pony Tail

published

July 2020: I ordered 20 Inch Pony Tail - It did take one week from order for them to ship express post. Shipping then took only 1 day. I emailed them twice for updates and the owner emailed me back within a couple hours each time. I was worried after seeing so many bad reviews tbh. The product is beautiful, exactly as described really happy with it. My advice would be to maybe use Paypal as they have buyer protect if anything does go wrong it will be easier to rectify.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Savannah savannah
Savannah savannahHunter Region, NSW

Yukkk

published

Hair quality so so bad for the price, do not order hair from this site. It needs to be shut down, colours aren’t true, ordered a belayage black & “ash blonde” got orange. Won’t refund lol serously nasty

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Horrible

published

Ordered online and the postage was fast. That was the only good thing.
This hair is not 100% human hair and is far to expensive for the terrible quality that it is.
Very disappointed!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Bernadette kelly
Bernadette kellySouth East Queensland, QLD

Disgusted!

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Ella
EllaMetropolitan Adelaide, SA
  • 2 reviews

Not real good!!

published

I purchased 3 separate occasions tapes 26 inch 60 tapes, every time they have shed heaps & as for retaping forget it they break apart in the end they are cheap one use tapes u get what u pay for !

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Allie R.
Allie R.Greater Melbourne (Outer), VIC

Shocking

published

Bought extensions online 3 weeks ago. Paid for express shipping and still nothing. Customer service have been rude and have taken 2+ days to respond to emails. Do not buy from here!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Taryn H.
Taryn H.
  • 6 reviews
  • 2 likes

Frizzy hair, not as thick to the ends as they say!

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo

WORST COMPANY EVER

published

worst company ever. it’s been over two weeks and i haven’t received my order yet and customer service hardly ever replies and refuses to send me any actual proof that my order has even been sent out. i paid extra for express shipping but this has been a terrible company to deal with.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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RipOff
RipOffGreater Melbourne (Outer), VIC

Soft hair but falling apart

published

Bad quality. Straight out of the packaging big chunks falling out with the glue on top. Hair is soft but pretty messy around the halo part and I cannot brush the tangles away it’s sticking upwards from the material, very rough. Haven’t worn it and apart from the chunks falling out there’s bad shedding. Only offered an exchange if it kept falling out and it wasn’t worn. Didn’t like the fact it only has one clip to secure it. Waste of $200. My advice is buy somewhere else.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Hope M.
Hope M.Illawarra, NSW

Weigh your package ladies.

published

Ordered 160g double drawn hair. Seen the reviews and looks like hit or miss so I decided to get the scales out and weigh my package. Only weighed 135grams un opened. Opened and took from plastic packages and hair weighed 99grams for 40 pieces 24inch. The single drawn were supposed to weigh more than this? I was upset as I needed this hair for the weekend. Contacted them to send more hair or refund. I asked if they can resend me what I ordered? 160grams double drawn Remy hair.. They asked to return so does that mean they don't have it? Tip for you.. Weigh your package and photograph record it. If you order 160grams you should receive 160 grams of hair.
They have refunded as of now. 1 star for fast shipping

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Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Erin
ErinSouthwest, VIC

Extremely poor customer service

published

Very disssatified ordered a set of hair extensions over a week ago chose express shipping still to this day have not been sent tried contacting customer support no answer multiple times will never use again

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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KPurcell
KPurcellSouth East Queensland, QLD

Terrible quality

published

The extensions fell apart within the first 2 months by using products they recommended and when contacting the company they didn’t offer to replace the hair or even give a discount. Terrible customer service and quality of the product.

Incentivised Review No
Return Claim MadeNo
Angelina Elias
Angelina EliasGreater Melbourne (Outer), VIC

Gorgeous!!!

published

Such stunning quality hair! Lovely extensions. The quality is fantastic.They are the thickest extensions I’ve ever used! Won’t go anywhere else! Definitely 5 stars. I would recommend them , thanks Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sam
SamSouth East Queensland, QLD

So bad! dont waste your money!

published

I'm a hairdresser of 10+ years and have dealt with and personally worn hair extensions for 10+ years.
This is probably the thinnest hair i've ever received, Double drawn should be THICK on the ends..
the hair is also bad quality, it feels gross, sheds LOADS and hard to style..
absolute waste of money.. this hair should not be manufactured or sold

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

saramerc
saramercasked
Online store

A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.

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