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1 star is more then they deserve
This is getting beyond a joke now. Order was placed on 28/08 confirmation on 3/9 that order was shipped. Website states orders are expressed ship. Today is 11/09 and still nothing!!!!
This is the second time I’ve ordered from this company and been stuffed around with my last order last year being shipped to Queensland when my shipping address is NSW!
I would like to comment on the quality of the product but it STILL HASN’T ARRIVED!!!!!
This place needs to be shut down immediately
The reason I gave them one star was because well my product actually came....
not only did I not receive an email of my tracking and acknowledgment that my item has shipped, I waited two weeks for it when they state on their website they assure shipping in an excepted time frame. I call nonsense.
I ordered a roll of tape for extensions- that I ended up having to re Order from my usual company (thought I would give this company to go to see)
Which they got it to me in 2 days, and a week and a half later catwalk finally turned up. Yay right?
Wanting to rate no stars!!!
This company has THE WORST customer service ever. It took 5, Almost 6 weeks for one of my orders to arrive after being constantly told by them it had been delivered. They are disgusting to deal with and never do i leave a bad review on a business but as a hairdresser this company should not be aloud to trade. On top of that my hair extensions are missing two pieces and have synthetic hair through the my vanilla blonde packet. Avoid this company!!!
Terrible customer service, cheap and tacky extensions.
I had plastic strands running through mine! The top was quite full but by the end of the length it was so thin it looked silly. I had to trim them to where they looked an acceptable thickness and then it wasn't much longer than my natural hair. SHOP ELSEWHERE. Customer service is non existent!! Biggest rip off of my life.
- Verified customer
Ordered my hair extensions from this company have not received an email confirmation , have emailed customer support and messaged them via their fb page and no response have contacted afterpay. I am very upset and angry that I have been violated by this company and their lack of customer service or communication.
Beware!! Pls Read!! Do Not Purchase From Catwalk Hair Extensions!!
This is by far the worst company I have EVER dealt with! It is simply someone who is doing this from their home and had no idea how to run a business!!
I purchased a set of hair extensions and they took about a month to arrive. During this time I messaged them on Instagram and sent them constant emails. I also commented on their Instagram photos to which they would immediately delete and ignore me!!!!
After finally getting the hair extensions they sent the wrong colour and the quality was VERY POOR. The photos on their website are fake and co...mpletely different to what I actually received. A week after they sent me another set of extensions. I contacted them and told them they sent me 2 sets of hair extensions instead of 1. They had no idea that they had did that (like seriously what kind of business is this not knowing what you have sent to people??) I was lucky to be able to return both of them because they clearly wanted the extra set of extensions back that they accidentally sent me. Their address is a residential property in Adelaide which feels like it’s someone who has no idea what they are actually doing. I am happy to give their address out because they DO NOT provide a return address on their postage bags so you can’t return anything. They are a complete SCAM! This company is an absolute joke!! I have learnt my lesson. DO NOT buy from them, you will lose you money as they will ignore all of your comments! I’m surprised they haven’t been shut down already.
Disgusting excuse of a company
Regretfully purchased a set of extensions through this company before reading reviews. Demanded my tracking details from
Day one and received no reply, got in contact with afterpay who said they contacted the company then received an email from catwalk hair extensions that same day saying my extensions were posted that day, 1 week
Goes by still no tracking details and still no extensions DO NOT BUY FROM THEM. I have sent atleast 15 emails with no reply.
- Verified customer
Not Happy UPDATE hair arrived
Same as everyone else ...no hair no reply.. didn't read reviews prior to ordering.
Not happy at all....
Lodging a dispute via bank have transaction reversed. Not ok
.Hair arrived today. Terrible customer service however hair is really thick and looks ok. So far
DO NOT BUY FROM THEM
So dissapointed and disgusted! Waited 3 weeks and contacted them via Facebook, Instagram and 4 emails, no replies, I contacted Afterpay and they were great, got onto them and they sent the extensions the next day, but still no responses to any of my messages/emails from Catwalk Hair! The tapes didn't even stay in my hair, I brushed them after application and they literally slid out, so I had to double tape them! 4th Week wearing them and the midlengths/ends feel so gross! I only straighten my hair once a week, they should not feel like this. Please don't waste your money and buy from them!!!
Bad bad bad DO NOT BUY FROM EVER!!!!!
No hair 2 weeks no response 4 emails. Should have stuck to zala who I ordered from last time and I wish I had read the reviews. Disgusting service and promises not kept 6 days delivery really??? If they responded to give me a tracking number as promised it may have been ok. I'm banned from their facebook page I sent an sms to the owner still no response but as I have their address here in adelaide I will be following up with them
Still haven’t received my order!
Unfortunately I didn’t check the reviews prior to buying. I have not received my extensions after 3 weeks and despite emailing the company 4 times I have still not received a response. It is so frustrating! Only having an email contact address should’ve been a dead giveaway.
Hi I am so very disappointed I really wish I had read reviews before I purchased from these people I still haven’t received my orders after over two weeks when speaking to afterpay they are trying to help me but this company will not contact you back and they will not refund becareful.
FAKE HAIR! Terrible customer service
When I made my purchase from Catwalk Hair extensions I believed I was paying for professional premium quality 100% Russian REMY hair Weave Extension Sets in bombshell blonde colour.
I did not receive a confirmation email and I waited a week and a half, giving the supposed company the Benefit of the doubt. After many emails I finally received one back. After 3 weeks my hair was delivered and I couldn’t believe how awful thin damaged condition they were in I am a hairdresser and was replying on them for one of my clients. I emailed them about a full refund as they are FRAUD. I still haven’t heard anything back. Beware people
If I Could Give Zero Stars I Would!!!!
Ordered the extensions 2 weeks ago still have received nothing. Emailed 6 times and also sent messages off my Instagram page.
As I am a hairdresser I published a post about them calling them out as a “SCAM” only then did they respond. They told me the extensions will be there by Wednesday I asked them for a tracking number they did not respond. UNBELIEVABLE!!!!
I waited all Wednesday still no extensions and no response from them.
Disgusting service i have never in 13 years in this industry seen anything like this!
Do not order from them!!!!
Since posting on my Instagram calling them out I have had 3 other woman message me telling me this happened to them.
Would not buy from them
I ordered hair extensions and I heard nothing from the customer service team despite emailing them 6 times over one week.
They only have an email and by the time I heard back from them they were incredibly unhelpful and in apologetic for the time it took to get back to me.
I’m requesting a full refund but if their customer service is anything to go by they will be largely unhelpful.
Questions & Answers
A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.
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