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Scam. Don’t buy.
Never received order. Ignores emails and Facebook messages.
They’ve now renamed themselves Luxabelle hair extensions. Do not order from them!
18th July i ordered 2 full heads of tape extensions, still nothing, multiple emails, fake tracking numbers. I am demanding a refund within 24hrs or I will be going to the ombudsman and to fair trading and the media. After reading all the reviews I am not surprised at all. Absolutely disappointed.
Hair quality so so bad for the price, do not order hair from this site. It needs to be shut down, colours aren’t true, ordered a belayage black & “ash blonde” got orange. Won’t refund lol serously nasty
Do not purchase from catwalk hair extensions!!
Bad customer service, I ordered ponytail hair extensions and I never received my order. Tried contacting the company and heard nothing back from them and they have not refunded me my money.
Avoid this company at all costs!!
Ordered online and the postage was fast. That was the only good thing.
This hair is not 100% human hair and is far to expensive for the terrible quality that it is.
- Online store
I ordered 24 inch 4grams each double drawn tape extensions. When they came I was taken back by packaging. Wrapped in a coil inside a hair net inside a little plastic square sleeve. Ive been using extensions for nearly a decade never ever have I received them like this. I liked the colour and had my hair dyed to match up. The hairdresser said it looks like a rats tail...now I have fine hair used to wear 3 rows of 2 pairs per row at 3grams each extension. They were full of breakage and when weighed by my hairdresser 2.44 each far cry from 4 grams...each. As I needed to add another row we decided to take them out. My god it was painful even using what you do for glue residue they literally had to be pulled out with my hair coming with them....we tried to get the tape of them but it was impossible. I then had to get 16 more out and put my zala tape over there tape so i didn go through the same thing again. 250 for 40 at 160grams was there claim. Im now buying from zala as its a known...trusted respected by hairdressers supplier. I tried to contact catwalk....through 3 different email sites but they all came back saying address not found! I cannot contact them. But they contacted my email for a review! I could not reply to that email either. Please dont buy from them. Im waiting for 2 surgeries...multiple specialists and tests. I just wanted a change to feel better. I was heartbroken I lost my 250....and the disgusting treatment by them not being contactable. The first picture is actually a pair. The scale is one and 3rd picture one. Bernadette kelly
Bought extensions online 3 weeks ago. Paid for express shipping and still nothing. Customer service have been rude and have taken 2+ days to respond to emails. Do not buy from here!!
I wouldn't recommend catwalk to my worst enemy
Catwalk sold me disgusting quality hair that was falling apart and breaking after just one week ,and when i asked for a new set to be sent out or a refund i was denied and told the best they could do for me was give me 10% off my next order, the hair was advertised to last 4 - 12 months and it didn't even last a week!!!!. I had to constantly email them twice even three times to get a response. they then changed their website after i made my complaint but pretended i had to abide by it and that it was always there? Please don't waste your money they wont give you what you paid for and you wont get that money back!
Do NOT order from here. Fake reviews. Unhelpful. Scam
Have not recieved my order after 1 month. Have written multiple emails. Save your money. Go somewhere else. I will be trying to take this further with consumer law and ensure no one ever buys from here again
WORST COMPANY EVER
worst company ever. it’s been over two weeks and i haven’t received my order yet and customer service hardly ever replies and refuses to send me any actual proof that my order has even been sent out. i paid extra for express shipping but this has been a terrible company to deal with.
Worst customer service ever
Worst experience ever I have ordered extentions paid for them have no recieved them and have not had any resolution or had a replacement set sent out my wedding is in 2 weeks this is not acceptable
Bad quality ! Do not buy these extensions
These tapes claim to be double drawn ! Definitely not double drawn the ends are so thin, the glue on the tape it’s self is not strong at all on the first wash tapes were coming out, rubbish quality. Do not buy these tape extensions.
Soft hair but falling apart
Bad quality. Straight out of the packaging big chunks falling out with the glue on top. Hair is soft but pretty messy around the halo part and I cannot brush the tangles away it’s sticking upwards from the material, very rough. Haven’t worn it and apart from the chunks falling out there’s bad shedding. Only offered an exchange if it kept falling out and it wasn’t worn. Didn’t like the fact it only has one clip to secure it. Waste of $200. My advice is buy somewhere else.
Terrible Quality Throughout
Second time I have ordered Catwalk tape extensions and I seemed to have forgotten how poor the customer service and quality of hair was. I had to chase the second half of my parcel after waiting two weeks already, only for the order to be incorrect. I ordered 4 packs and all four were different shades. There is no other way aside from emailing to make a complaint and every reply has been unprofessional. The customer service is extremely poor.
The tape tears my hair upon removal and the strands of the extensions brush out within two weeks.
DO NOT ever purchase Catwalk Extensions. You will be very disappointed
Save your coins! Cheap, ugly , nasty ! Horrible quality and colour !
Okay, not only did the Item arrive broken, but for $210 i paid for the Halo Hair Extension, it came in a cheap as plastic bag, looked like it was honesty $29.99 off Aliexpress , emailed customer service and they doubted what i was saying regarding it being broken, like as if i was lying. They offered to fix it and resend it to me, but honestly the colour “Bronde” is brassy orange, nothing like the instagram photos displaying it as a cool light brown. Pretty sure they’re using fake photos because they never tag the person in the photo, and they ...buy their followers to make the page look legit, as if they had THOUSANDS of followers, they would have more than 1 comment under their photo, but nice try. So anyways Because of all these reasons, I pushed for a refund. I sent it back (paid out of my own money for postage as they confirmed i would be reimbursed) and seen it was DELIVERED The next day. I waited a couple days and no refund came through, so I emailed and even 4 days later I got no reply. I basically only got my refund after messaging on Instagram letting them know i’m about to report it to Paypal. The refund was processed the same day, no reply back, no apology NOTHING ! I did not get my refund of $10 for postage, but it’s okay i’m just glad i got that hideous thing out of my house. Whoever is running this little backyard business, please stick to your day job.
Questions & Answers
A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.
Get an answer from our members and Catwalk Hair Extensions representatives
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