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Do not buy!
I ordered double drawn tapes a couple of years ago, (looked more like single drawn) worn for not even a week and just literally moving my head the slightest bit would matte the extensions so badly I found myself putting a brush in my bag to brush my hair every 5 minutes to look half decent! Ended up taking them out myself and threw them in the bin! I’ve had numerous brands over the years and never encountered this issue. Emailed customer service and they wouldn’t help me or give me a refund they were blunt about it. To my disgust I was just abo...ut to order off this website I found, all good reviews absolutely nothing under 5 stars which I thought surely not, just to find that catwalk hair extensions have renamed themselves to LUXABELLE hair! DO NOT WASTE YOUR MONEY HERE!!! these people shouldn’t be allowed to run a business!!
Scam. Don’t buy.
Never received order. Ignores emails and Facebook messages.
They’ve now renamed themselves Luxabelle hair extensions. Do not order from them!
Hair quality so so bad for the price, do not order hair from this site. It needs to be shut down, colours aren’t true, ordered a belayage black & “ash blonde” got orange. Won’t refund lol serously nasty
Ordered online and the postage was fast. That was the only good thing.
This hair is not 100% human hair and is far to expensive for the terrible quality that it is.
- Online store
I ordered 24 inch 4grams each double drawn tape extensions. When they came I was taken back by packaging. Wrapped in a coil inside a hair net inside a little plastic square sleeve. Ive been using extensions for nearly a decade never ever have I received them like this. I liked the colour and had my hair dyed to match up. The hairdresser said it looks like a rats tail...now I have fine hair used to wear 3 rows of 2 pairs per row at 3grams each extension. They were full of breakage and when weighed by my hairdresser 2.44 each far cry from 4 grams...each. As I needed to add another row we decided to take them out. My god it was painful even using what you do for glue residue they literally had to be pulled out with my hair coming with them....we tried to get the tape of them but it was impossible. I then had to get 16 more out and put my zala tape over there tape so i didn go through the same thing again. 250 for 40 at 160grams was there claim. Im now buying from zala as its a known...trusted respected by hairdressers supplier. I tried to contact catwalk....through 3 different email sites but they all came back saying address not found! I cannot contact them. But they contacted my email for a review! I could not reply to that email either. Please dont buy from them. Im waiting for 2 surgeries...multiple specialists and tests. I just wanted a change to feel better. I was heartbroken I lost my 250....and the disgusting treatment by them not being contactable. The first picture is actually a pair. The scale is one and 3rd picture one. Bernadette kelly
Bought extensions online 3 weeks ago. Paid for express shipping and still nothing. Customer service have been rude and have taken 2+ days to respond to emails. Do not buy from here!!
WORST COMPANY EVER
worst company ever. it’s been over two weeks and i haven’t received my order yet and customer service hardly ever replies and refuses to send me any actual proof that my order has even been sent out. i paid extra for express shipping but this has been a terrible company to deal with.
Soft hair but falling apart
Bad quality. Straight out of the packaging big chunks falling out with the glue on top. Hair is soft but pretty messy around the halo part and I cannot brush the tangles away it’s sticking upwards from the material, very rough. Haven’t worn it and apart from the chunks falling out there’s bad shedding. Only offered an exchange if it kept falling out and it wasn’t worn. Didn’t like the fact it only has one clip to secure it. Waste of $200. My advice is buy somewhere else.
Weigh your package ladies.
Ordered 160g double drawn hair. Seen the reviews and looks like hit or miss so I decided to get the scales out and weigh my package. Only weighed 135grams un opened. Opened and took from plastic packages and hair weighed 99grams for 40 pieces 24inch. The single drawn were supposed to weigh more than this? I was upset as I needed this hair for the weekend. Contacted them to send more hair or refund. I asked if they can resend me what I ordered? 160grams double drawn Remy hair.. They asked to return so does that mean they don't have it? Tip for you.. Weigh your package and photograph record it. If you order 160grams you should receive 160 grams of hair.
They have refunded as of now. 1 star for fast shipping
Extremely poor customer service
Very disssatified ordered a set of hair extensions over a week ago chose express shipping still to this day have not been sent tried contacting customer support no answer multiple times will never use again
The extensions fell apart within the first 2 months by using products they recommended and when contacting the company they didn’t offer to replace the hair or even give a discount. Terrible customer service and quality of the product.
So bad! dont waste your money!
I'm a hairdresser of 10+ years and have dealt with and personally worn hair extensions for 10+ years.
This is probably the thinnest hair i've ever received, Double drawn should be THICK on the ends..
the hair is also bad quality, it feels gross, sheds LOADS and hard to style..
absolute waste of money.. this hair should not be manufactured or sold
Avoid!! Worst company to deal with.
What I ordered was blonde bombshell. What I received was extremely YELLOW extensions. There is a bleach blonde (yellow) pack as an option, however this was not what I paid for and was not what was selected. Took them to my local hairdresser and they were shocked, and agreed that what I ordered was not what I received. I contacted Victoria and all I got was denial, even after I sent photos PLUS advised what the hairdresser had advised.
Even toning them didnt do the job as half the hair was NOT real human hair which is shown when the toner doesn...
I have had extensions for years, thought I would try a different brand as I usually would buy hair from the salons thats doing the service but tried something different and bought off line to make a bit cheaper. Had the tape extensions in for 6 weeks, recently got re taped and had to get them taken out a few days later due to poor quality. The hair felt ok when brand new but over the 6 weeks went very ratty on the ends. I used the proper shampoos for extensions to avoid the tape dissolving, I used proper hair extension oil and I used minimal he...at on them. Despite the ends being strawy I thought I could get atleast another 6w out of them (previously had hair extensions last 8 months being retaped every 6-8w!!). While getting them taken out over 5 broke due to the tapes being poorly bonded together (hairdresser was being super gentle), after they had been washed, blowdried and re applied there was next to no hair left in the tapes due to being poorly bonded which caused it to be super fine and looked terrible. These extensions are not built to last and are very poor quality. Wouldnt recommend considering the price could find better quality else where.
Where should I start!
I brought these hair extensions thinking they would be better then zala hair or other places Ive brought tape in hair extensions. I waited 4 days for my tapes to arrive and I didnt even get an email or a text message that I had selected when I brought them, to notify me when they were coming. I was so shocked to see how thin they were! I spoke to Victoria and she said normal people will get a full pack and a half for thicker hair! I paid extra to have the double drawn tapes thinking they were going to be thick as! BUT I W...AS WRONG! I am a hairdresser myself and so is my sister! I had my sister apply these hair extensions properly! And tonight I had washed my hair and they have slipped out of my hair! I am mortified because every tape in hair extensions I have owned other then zala have slipped out of my hair in the first wash! I am disgusted that I wont be getting a refund but I will be going through my zip pay to be getting my money back! Will never recommend anyone to this brand! They are horrible! And I am one unhappy customer!
The reviewer stated that an incentive was offered for this review
Questions & Answers
A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.
Get an answer from our members and Catwalk Hair Extensions representatives
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