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Catwalk Hair Extensions Online store
July 2020: I ordered 20 Inch Pony Tail - It did take one week from order for them to ship express post. Shipping then took only 1 day. I emailed them twice for updates and the owner emailed me back within a couple hours each time. I was worried after seeing so many bad reviews tbh. The product is beautiful, exactly as described really happy with it. My advice would be to maybe use Paypal as they have buyer protect if anything does go wrong it will be easier to rectify.
- 2 reviews
I purchased 3 separate occasions tapes 26 inch 60 tapes, every time they have shed heaps & as for retaping forget it they break apart in the end they are cheap one use tapes u get what u pay for !
- 6 reviews
- 2 likes
Okay so I am horrified by the huge amount of negative feedback everywhere & wish I'd checked first. BUT the hair is better thickness/weight than, say, Zala who only go up to 50gms! The lightest blonde is VERY yellow but that's all I needed to put my hot pink and purple over my 3 pack. Before i dyed, I could see crinkle/waves through it so it's definitely not the hair they say it is... after dying one lot it dried frizzy/wavy. Even after adding expensive Olaplex and Morocco oil and straightening, it's not silky and smooth like you'd dream/hope f...
Read moreor $190!! Real sad, no responses on fb messages. It "will do" as I have thick thick hair and Zala wasn't nearly thick enough for me, but wish I had gone with Flik Hair Extensions or someone else and done review searching first. Shipping I paid express and it did arrive in time so I can't complain there. Packaging was dirt cheap and clearly not an australian/western company.
- 2 reviews
Hey girls, just wanted to write this review in case any of you girls wanted to order.
As the majority of reviews are negative, i personally recommend to go elsewhere. It's not a nice feeling to be terrified of purchasing a product.
As you can see, there is NO or LACK of customer service from the employees or owner from CatWalk which should've been a red flag for me, but stupidly, i trusted the photos on their instagram and facebook.
BTW, if you look at their instagram page from a laptop, you will notice they dont have that many likes on alo...
Read moret of their photos which leads me to believe they bought the followers to make themselves seem popular. Also, their photos arent very clear which leads me to believe they are other people's photos which they took and used to advertise. Their returns/refund policy is ridiculous, it is by LAW that customers should receive a refund if product is not as advertised. To prevent this, just don't order lol, save your time, ,money and effort :P
Find out how Catwalk Hair Extensions Online store compares to other Beauty Product Brands
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- 6 reviews
- 3 likes
I have been a hairdresser for 10 years and have had every method of extensions available. Since having a baby my hair thinned out and i decided to give Catwalk a try. The price and colour match were exactly what i was looking for! I have had extensions last longer than these, but for half the price of anything else on the market- thats how i justified them lasting 4months. I love them and am about to purchase my second pair in time for xmas!
Customer service is hopeless. There is no contact number and they are very slack at responding to emails if at all. Quality isn't great, but is fine considering they're relatively cheap. No shipping insurance
- 2 reviews
Same as everyone else ...no hair no reply.. didn't read reviews prior to ordering.
Not happy at all....
Lodging a dispute via bank have transaction reversed. Not ok
UPDATE.
.Hair arrived today. Terrible customer service however hair is really thick and looks ok. So far
..
- 5 reviews
Really easy to navigate the website, plenty to pick from, I remember the quality being alot better years ago when i made a purchase, still good for the price though
Questions & Answers
A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.
Get an answer from our members and Catwalk Hair Extensions representatives
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