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- Online store
- Verified customer
I ordered 24 inch 4grams each double drawn tape extensions. When they came I was taken back by packaging. Wrapped in a coil inside a hair net inside a little plastic square sleeve. Ive been using extensions for nearly a decade never ever have I received them like this. I liked the colour and had my hair dyed to match up. The hairdresser said it looks like a rats tail...now I have fine hair used to wear 3 rows of 2 pairs per row at 3grams each extension. They were full of breakage and when weighed by my hairdresser 2.44 each far cry from 4 grams...each. As I needed to add another row we decided to take them out. My god it was painful even using what you do for glue residue they literally had to be pulled out with my hair coming with them....we tried to get the tape of them but it was impossible. I then had to get 16 more out and put my zala tape over there tape so i didn go through the same thing again. 250 for 40 at 160grams was there claim. Im now buying from zala as its a known...trusted respected by hairdressers supplier. I tried to contact catwalk....through 3 different email sites but they all came back saying address not found! I cannot contact them. But they contacted my email for a review! I could not reply to that email either. Please dont buy from them. Im waiting for 2 surgeries...multiple specialists and tests. I just wanted a change to feel better. I was heartbroken I lost my 250....and the disgusting treatment by them not being contactable. The first picture is actually a pair. The scale is one and 3rd picture one. Bernadette kelly
Not real good!!
I purchased 3 separate occasions tapes 26 inch 60 tapes, every time they have shed heaps & as for retaping forget it they break apart in the end they are cheap one use tapes u get what u pay for !
Bought extensions online 3 weeks ago. Paid for express shipping and still nothing. Customer service have been rude and have taken 2+ days to respond to emails. Do not buy from here!!
Frizzy hair, not as thick to the ends as they say!
Okay so I am horrified by the huge amount of negative feedback everywhere & wish I'd checked first. BUT the hair is better thickness/weight than, say, Zala who only go up to 50gms! The lightest blonde is VERY yellow but that's all I needed to put my hot pink and purple over my 3 pack. Before i dyed, I could see crinkle/waves through it so it's definitely not the hair they say it is... after dying one lot it dried frizzy/wavy. Even after adding expensive Olaplex and Morocco oil and straightening, it's not silky and smooth like you'd dream/hope f...or $190!! Real sad, no responses on fb messages. It "will do" as I have thick thick hair and Zala wasn't nearly thick enough for me, but wish I had gone with Flik Hair Extensions or someone else and done review searching first. Shipping I paid express and it did arrive in time so I can't complain there. Packaging was dirt cheap and clearly not an australian/western company.
WORST COMPANY EVER
worst company ever. it’s been over two weeks and i haven’t received my order yet and customer service hardly ever replies and refuses to send me any actual proof that my order has even been sent out. i paid extra for express shipping but this has been a terrible company to deal with.
Soft hair but falling apart
Bad quality. Straight out of the packaging big chunks falling out with the glue on top. Hair is soft but pretty messy around the halo part and I cannot brush the tangles away it’s sticking upwards from the material, very rough. Haven’t worn it and apart from the chunks falling out there’s bad shedding. Only offered an exchange if it kept falling out and it wasn’t worn. Didn’t like the fact it only has one clip to secure it. Waste of $200. My advice is buy somewhere else.
Weigh your package ladies.
Ordered 160g double drawn hair. Seen the reviews and looks like hit or miss so I decided to get the scales out and weigh my package. Only weighed 135grams un opened. Opened and took from plastic packages and hair weighed 99grams for 40 pieces 24inch. The single drawn were supposed to weigh more than this? I was upset as I needed this hair for the weekend. Contacted them to send more hair or refund. I asked if they can resend me what I ordered? 160grams double drawn Remy hair.. They asked to return so does that mean they don't have it? Tip for you.. Weigh your package and photograph record it. If you order 160grams you should receive 160 grams of hair.
They have refunded as of now. 1 star for fast shipping
Extremely poor customer service
Very disssatified ordered a set of hair extensions over a week ago chose express shipping still to this day have not been sent tried contacting customer support no answer multiple times will never use again
The extensions fell apart within the first 2 months by using products they recommended and when contacting the company they didn’t offer to replace the hair or even give a discount. Terrible customer service and quality of the product.
Such stunning quality hair! Lovely extensions. The quality is fantastic.They are the thickest extensions I’ve ever used! Won’t go anywhere else! Definitely 5 stars. I would recommend them , thanks Xx
Gorgeous thick lace weft clip ins. Double drawn, thick right to the very ends with no split ends. Very impressed with the thickness and quality, especially the thickness given I went for the thinner set. Tried to upload a photo but couldn’t figure out how. Perfect colour match and nice small clips. Great customer service also.
So bad! dont waste your money!
I'm a hairdresser of 10+ years and have dealt with and personally worn hair extensions for 10+ years.
This is probably the thinnest hair i've ever received, Double drawn should be THICK on the ends..
the hair is also bad quality, it feels gross, sheds LOADS and hard to style..
absolute waste of money.. this hair should not be manufactured or sold
Hit & Miss?
Hey girls, just wanted to write this review in case any of you girls wanted to order.
As the majority of reviews are negative, i personally recommend to go elsewhere. It's not a nice feeling to be terrified of purchasing a product.
As you can see, there is NO or LACK of customer service from the employees or owner from CatWalk which should've been a red flag for me, but stupidly, i trusted the photos on their instagram and facebook.
BTW, if you look at their instagram page from a laptop, you will notice they dont have that many likes on alo...t of their photos which leads me to believe they bought the followers to make themselves seem popular. Also, their photos arent very clear which leads me to believe they are other people's photos which they took and used to advertise. Their returns/refund policy is ridiculous, it is by LAW that customers should receive a refund if product is not as advertised. To prevent this, just don't order lol, save your time, ,money and effort :P
- Online store
- Verified customer
Love my Tapes!
I have been a hairdresser for 10 years and have had every method of extensions available. Since having a baby my hair thinned out and i decided to give Catwalk a try. The price and colour match were exactly what i was looking for! I have had extensions last longer than these, but for half the price of anything else on the market- thats how i justified them lasting 4months. I love them and am about to purchase my second pair in time for xmas!
Avoid!! Worst company to deal with.
What I ordered was blonde bombshell. What I received was extremely YELLOW extensions. There is a bleach blonde (yellow) pack as an option, however this was not what I paid for and was not what was selected. Took them to my local hairdresser and they were shocked, and agreed that what I ordered was not what I received. I contacted Victoria and all I got was denial, even after I sent photos PLUS advised what the hairdresser had advised.
Even toning them didnt do the job as half the hair was NOT real human hair which is shown when the toner doesn...
I have had extensions for years, thought I would try a different brand as I usually would buy hair from the salons thats doing the service but tried something different and bought off line to make a bit cheaper. Had the tape extensions in for 6 weeks, recently got re taped and had to get them taken out a few days later due to poor quality. The hair felt ok when brand new but over the 6 weeks went very ratty on the ends. I used the proper shampoos for extensions to avoid the tape dissolving, I used proper hair extension oil and I used minimal he...at on them. Despite the ends being strawy I thought I could get atleast another 6w out of them (previously had hair extensions last 8 months being retaped every 6-8w!!). While getting them taken out over 5 broke due to the tapes being poorly bonded together (hairdresser was being super gentle), after they had been washed, blowdried and re applied there was next to no hair left in the tapes due to being poorly bonded which caused it to be super fine and looked terrible. These extensions are not built to last and are very poor quality. Wouldnt recommend considering the price could find better quality else where.
Where should I start!
I brought these hair extensions thinking they would be better then zala hair or other places Ive brought tape in hair extensions. I waited 4 days for my tapes to arrive and I didnt even get an email or a text message that I had selected when I brought them, to notify me when they were coming. I was so shocked to see how thin they were! I spoke to Victoria and she said normal people will get a full pack and a half for thicker hair! I paid extra to have the double drawn tapes thinking they were going to be thick as! BUT I W...AS WRONG! I am a hairdresser myself and so is my sister! I had my sister apply these hair extensions properly! And tonight I had washed my hair and they have slipped out of my hair! I am mortified because every tape in hair extensions I have owned other then zala have slipped out of my hair in the first wash! I am disgusted that I wont be getting a refund but I will be going through my zip pay to be getting my money back! Will never recommend anyone to this brand! They are horrible! And I am one unhappy customer!
The reviewer stated that an incentive was offered for this review
1 Star Product & Service
Where do I start with this company?
It took 2 weeks to receive my initial parcel. I contacted them by email multiple times requesting tracking Information, only to be told the parcel is due the next day. The customer service is shocking, Victoria is not informative at all and does not try to help whatsoever. I FINALLY received the express post envelope and was appalled by the quality of the hair. It was extremely thick, knotty and was far from soft. It reminded me of a horses tail. Their website claims the hair is Russian but I am definitely qu...
$180 dollars wasted, poor quality hair so thin on the ends, colour was trash and no tracking or confirmation email.
Did reply back when I said how long will it take but over all experience would not buy ever again. Will be sticking with Zala extensions and paying that little bit extra
Not Real Hair
Had extensions for 8 years, been a hairdresser 10+ years & a salon owner for 6 years. straight away hair started falling out (strands not the tape bonds) clumps of hair falling out and every time I touch/brush a huge amount. lost half the thickness in 2 weeks.compared the strands - some are like fishing wire = synthetic hair. spend $400+ NOT HAPPY now have to buy new hair elsewhere. catwalk blamed me
Questions & Answers
Where is my order? Ive waited so long and want a refund!!!!!
Have you heard anything back? I ordered two sets of tapes last night before my wedding and a little concerned I won't receive them. Any updates ?
I have accidentally placed an order through these guys, I had everything in my cart and wanted to check reviews before I hit ok, I was relieved that I didnt order through them after reading reviews, only to realise i had ordered accidentally. I am trying to email them and zippay to cancel my order before it is "sent" or processed but I have a feeling I wont hear back from anyone. Any advice on how to get out of this?
Unfortunately they don’t cancel orders and are really unhelpful. I ordered tape extensions and the hair is fake and labelled poorly. I’m trying to get a return for a refund but they never reply. I’ve lodged a report through Afterpay and the ACCC.
Good luck but they’re so terrible to deal with.
A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.
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