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Catwalk Hair Extensions

Catwalk Hair Extensions (page 3 of 14)

Online store, Physical store
2.1 from 267 reviews

Reviews

2.1

267 reviews
5
(56)
4
(10)
3
(5)
2
(18)
1
(178)
  • Product Quality
    1.6 (45)
  • Return Claim MadeYes (7) · No (44)
  • Shipping
    1.8 (36)
  • Customer Service
    5.0 (1)
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Disgusting excuse of a company

published

Regretfully purchased a set of extensions through this company before reading reviews. Demanded my tracking details from
Day one and received no reply, got in contact with afterpay who said they contacted the company then received an email from catwalk hair extensions that same day saying my extensions were posted that day, 1 week
Goes by still no tracking details and still no extensions DO NOT BUY FROM THEM. I have sent atleast 15 emails with no reply.

Meegbee

MeegbeeMetropolitan Adelaide, SA

  • 2 reviews

Not Happy UPDATE hair arrived

published

Same as everyone else ...no hair no reply.. didn't read reviews prior to ordering.
Not happy at all....
Lodging a dispute via bank have transaction reversed. Not ok

UPDATE.
.Hair arrived today. Terrible customer service however hair is really thick and looks ok. So far
..

DO NOT BUY FROM THEM

published

So dissapointed and disgusted! Waited 3 weeks and contacted them via Facebook, Instagram and 4 emails, no replies, I contacted Afterpay and they were great, got onto them and they sent the extensions the next day, but still no responses to any of my messages/emails from Catwalk Hair! The tapes didn't even stay in my hair, I brushed them after application and they literally slid out, so I had to double tape them! 4th Week wearing them and the midlengths/ends feel so gross! I only straighten my hair once a week, they should not feel like this. Please don't waste your money and buy from them!!!

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Megan O.

Megan O.Metropolitan Adelaide, SA

Bad bad bad DO NOT BUY FROM EVER!!!!!

published

No hair 2 weeks no response 4 emails. Should have stuck to zala who I ordered from last time and I wish I had read the reviews. Disgusting service and promises not kept 6 days delivery really??? If they responded to give me a tracking number as promised it may have been ok. I'm banned from their facebook page I sent an sms to the owner still no response but as I have their address here in adelaide I will be following up with them

Still haven’t received my order!

published

Unfortunately I didn’t check the reviews prior to buying. I have not received my extensions after 3 weeks and despite emailing the company 4 times I have still not received a response. It is so frustrating! Only having an email contact address should’ve been a dead giveaway.

Kez

KezNorthern Region, NSW

So disappointed

published

Hi I am so very disappointed I really wish I had read reviews before I purchased from these people I still haven’t received my orders after over two weeks when speaking to afterpay they are trying to help me but this company will not contact you back and they will not refund becareful.

FAKE HAIR! Terrible customer service

published

When I made my purchase from Catwalk Hair extensions I believed I was paying for professional premium quality 100% Russian REMY hair Weave Extension Sets in bombshell blonde colour.
I did not receive a confirmation email and I waited a week and a half, giving the supposed company the Benefit of the doubt. After many emails I finally received one back. After 3 weeks my hair was delivered and I couldn’t believe how awful thin damaged condition they were in I am a hairdresser and was replying on them for one of my clients. I emailed them about a full refund as they are FRAUD. I still haven’t heard anything back. Beware people

If I Could Give Zero Stars I Would!!!!

published

Ordered the extensions 2 weeks ago still have received nothing. Emailed 6 times and also sent messages off my Instagram page.
As I am a hairdresser I published a post about them calling them out as a “SCAM” only then did they respond. They told me the extensions will be there by Wednesday I asked them for a tracking number they did not respond. UNBELIEVABLE!!!!
I waited all Wednesday still no extensions and no response from them.
Disgusting service i have never in 13 years in this industry seen anything like this!
Do not order from them!!!!
Since posting on my Instagram calling them out I have had 3 other woman message me telling me this happened to them.

Would not buy from them

published

I ordered hair extensions and I heard nothing from the customer service team despite emailing them 6 times over one week.

They only have an email and by the time I heard back from them they were incredibly unhelpful and in apologetic for the time it took to get back to me.

I’m requesting a full refund but if their customer service is anything to go by they will be largely unhelpful.

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Jessica

Jessica

  • 4 reviews
  • 4 likes

DON'T BUY

published
Naomi

NaomiSydney, NSW

  • 4 reviews

Pretty good

published

Really easy to navigate the website, plenty to pick from, I remember the quality being alot better years ago when i made a purchase, still good for the price though

Don’t do it!

published

Absolutely shocking service! My last order took 2 weeks to arrive and I’m still waiting for my current order. I’ve sent many emails and Instagram messages but no response. I order extra early as I’m going overseas and I am so disappointed. I contacted afterpay to cancel and return my money so I can go elsewhere. They just ignore you!!

Catwalk Hair is a SCAM do not believe the Instagram Influencers promoting it!

published

Nopeee

published

I completely forgot about my last dealing with catwalk. They sent a colour that did not match at all even though I sent pictures for confirmation. This time I have had no communication at all until I commented on their Instagram in which they deleted my comment. How are they still open the customer service is revolting

Waiting for over a month on my order!

published

I’ve been waiting over a month now for my Order, I’ve used catwalk extensions before and never have I had an issue. I’ve sent numerous emails, contacted the Facebook page and even instagram. I’ve checked my junk mail everything. I’m very upset as I’ve spent a lot of money and I should at least get a response back. I just wanted the extensions.

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Kimberley

KimberleyFar North Queensland, QLD

Paid but no delivery

published

I ordered my hair extension over two weeks ago and have not heard a word apart from an email to confirm the order. I have now emailed 4 times and have had no response. This is outrageous that this is happening.

1 comment
Kimberley
Kimberley

I ordered mine on the 21/02/19 and have now emailed 6 times and they do not respond. I am about to report them to the office of fair trading and suggested everyone else does the same thing.

Tiff

TiffGreater Melbourne (Inner), VIC

I'm so angry right now

published

I ordered 24 inch tape ins 2weeks ago have paid two installments and still nothing they wont answer my emails I dunno what to do ..the first time I finally wanna do something for myself and not the kids I get ripped off I'm so heartbroken

Don’t waste your time

published
Lisa

LisaSouth East Queensland, QLD

Not received and no replies to emails

published

Ordered over a week ago still no hair. No replies to emails and msges on Facebook and Instagram. Spent $300 and not even a reply no tracking number. Appalling company and would never recommend tjis company

Stacey

StaceySouth East Queensland, QLD

  • 5 reviews

Beware......

published

Ladies do not buy. I have used clip ins for 10 years and have never seen such bad quality. Thin and wispy, I ordered blonde bombshell and received canary yellow. There are strands broken and hanging out the bottom. The packaging is poor and cheap. I have emailed them for a refund and am still waiting to hear back, there is no phone number to call??. If they don't get back to me I will review again. No matter how good they say they are on there advertising its absolutely not true.

Page 3 of 14
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Questions & Answers

kitz

kitzasked

Catwalk Hair Extensions

Where is my order? Ive waited so long and want a refund!!!!!

3 answers
Claire
Claire

Have you heard anything back? I ordered two sets of tapes last night before my wedding and a little concerned I won't receive them. Any updates ?

kitz
kitz

You wont recieve them im so sorry. Try zala. Managed to get a refund this morning after 4 weeks

Ian Downs
Ian Downs

Hi kitz. Did you get a refund through the company or dispute it with the banl? My daughter having same issue this week. Any advice would be good thanks.

ssaunder15

ssaunder15asked

Catwalk Hair Extensions

I have accidentally placed an order through these guys, I had everything in my cart and wanted to check reviews before I hit ok, I was relieved that I didnt order through them after reading reviews, only to realise i had ordered accidentally. I am trying to email them and zippay to cancel my order before it is "sent" or processed but I have a feeling I wont hear back from anyone. Any advice on how to get out of this?

3 answers
Liz S
Liz S

Unfortunately they don’t cancel orders and are really unhelpful. I ordered tape extensions and the hair is fake and labelled poorly. I’m trying to get a return for a refund but they never reply. I’ve lodged a report through Afterpay and the ACCC.
Good luck but they’re so terrible to deal with.

Megan O.
Megan O.

I have their phone and address and ABN and the owners name

ssaunder15
ssaunder15

That would be super helpful... I have received my order but havent opened and want to return. I still havent had a response but Zippay are helping me and trying to get into contact with them.

saramerc

saramercasked

Online store

A dedicated and hardworking team to have their name put up on the fair trading complaints register is about it.
I have not received a tracking number after 7 unforgivable days and of course no item, no reply which for them means no keeping my money .
Will be seeking an immediate refund followed by a formal written complaint with a link to the copious amounts of other complaints about this online website.
There is also no account page on their site so you can check the status. Not even a log in button.
If there is a representative reading at present then My advice would be to act quickly.

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