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Catwalk Hair Extensions

Catwalk Hair Extensions (page 2 of 8)

Online store, Physical store
2.0 from 273 reviews · View Statistics
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Listing monitored by Catwalk Hair Extensions

Reviews

  • Product Quality
    1.1 (38)
  • Return Claim MadeYes (7) · No (37)
  • Shipping
    1.5 (30)
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Hannah W.
Hannah W.Perth, WA

What the actual F

published
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Product Quality
2/5
Shipping
1/5
Angie
AngieSouth East Queensland, QLD
  • 2 reviews

Wrong order sent & poor customer service

published

Ordered 24 inch pony extensions but they delivered a 20 inch on a Wed. sent it back straight away the next day through express post & they agreed to send the exchange through express post for the inconvenience & was confirmed that the package arrived to their address the next day. 1 week later, I emailed them if they have sent the package & they said that they haven’t received the package yet! I needed it that weekend so it wouldn’t have arrived on time. They refunded the total amount but never replied when I asked for the money back from what I paid to send the extensions back! Poor customer service and average quality extensions. Much prefer Zala hair extensions

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Mel S.
Mel S.South East Queensland, QLD

Not Real Hair

published

Had extensions for 8 years, been a hairdresser 10+ years & a salon owner for 6 years. straight away hair started falling out (strands not the tape bonds) clumps of hair falling out and every time I touch/brush a huge amount. lost half the thickness in 2 weeks.compared the strands - some are like fishing wire = synthetic hair. spend $400+ NOT HAPPY now have to buy new hair elsewhere. catwalk blamed me

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

1 star is more then they deserve

published

This is getting beyond a joke now. Order was placed on 28/08 confirmation on 3/9 that order was shipped. Website states orders are expressed ship. Today is 11/09 and still nothing!!!!
This is the second time I’ve ordered from this company and been stuffed around with my last order last year being shipped to Queensland when my shipping address is NSW!
I would like to comment on the quality of the product but it STILL HASN’T ARRIVED!!!!!
This place needs to be shut down immediately

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Rach
RachRichmond-Tweed, NSW

Yuck.

published
Product Quality
1/5
Shipping
1/5
Lydiah M.
Lydiah M.Illawarra, NSW

Do not order from this company

published

Worst experience ever, my item was shipped to the wrong address with no return address so ended up lost for weeks, their customer service is awful. Would not trust them again with my money.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Allie Stowers
Allie Stowers
  • 2 reviews
  • 1 like

Wanting to rate no stars!!!

published

This company has THE WORST customer service ever. It took 5, Almost 6 weeks for one of my orders to arrive after being constantly told by them it had been delivered. They are disgusting to deal with and never do i leave a bad review on a business but as a hairdresser this company should not be aloud to trade. On top of that my hair extensions are missing two pieces and have synthetic hair through the my vanilla blonde packet. Avoid this company!!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Sarahcc
SarahccGreater Melbourne (Inner), VIC

Do not order

published

Hair never arrived after nearly 6 weeks, afterpay had to contact them on my behalf to get a refund. Which shocked me as the must of meant they weren’t sent after all this time?! Do yourself a favour and don’t order from here.

Product Quality
1/5
Shipping
1/5

Terrible customer service, cheap and tacky extensions.

published

I had plastic strands running through mine! The top was quite full but by the end of the length it was so thin it looked silly. I had to trim them to where they looked an acceptable thickness and then it wasn't much longer than my natural hair. SHOP ELSEWHERE. Customer service is non existent!! Biggest rip off of my life.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Paul
PaulMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Fraud and No Customer Service

published

Don't buy they will take your money and not send. Doing bank chargeback on them as they don't respond to emails. If you are in same situation do a bank chargeback if you don't get your goods.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Nicole
NicoleSouth East Queensland, QLD

Angry

published

Ordered my hair extensions from this company have not received an email confirmation , have emailed customer support and messaged them via their fb page and no response have contacted afterpay. I am very upset and angry that I have been violated by this company and their lack of customer service or communication.

Incentivised Review No
Return Claim MadeNo

Beware!! Pls Read!! Do Not Purchase From Catwalk Hair Extensions!!

published
Product Quality
1/5
Shipping
1/5
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Disgusting excuse of a company

published

Regretfully purchased a set of extensions through this company before reading reviews. Demanded my tracking details from
Day one and received no reply, got in contact with afterpay who said they contacted the company then received an email from catwalk hair extensions that same day saying my extensions were posted that day, 1 week
Goes by still no tracking details and still no extensions DO NOT BUY FROM THEM. I have sent atleast 15 emails with no reply.

Product Quality
1/5
Shipping
1/5

DO NOT BUY FROM THEM

published

So dissapointed and disgusted! Waited 3 weeks and contacted them via Facebook, Instagram and 4 emails, no replies, I contacted Afterpay and they were great, got onto them and they sent the extensions the next day, but still no responses to any of my messages/emails from Catwalk Hair! The tapes didn't even stay in my hair, I brushed them after application and they literally slid out, so I had to double tape them! 4th Week wearing them and the midlengths/ends feel so gross! I only straighten my hair once a week, they should not feel like this. Please don't waste your money and buy from them!!!

Incentivised Review No
Return Claim MadeNo
Megan O.
Megan O.Metropolitan Adelaide, SA

Bad bad bad DO NOT BUY FROM EVER!!!!!

published

No hair 2 weeks no response 4 emails. Should have stuck to zala who I ordered from last time and I wish I had read the reviews. Disgusting service and promises not kept 6 days delivery really??? If they responded to give me a tracking number as promised it may have been ok. I'm banned from their facebook page I sent an sms to the owner still no response but as I have their address here in adelaide I will be following up with them

Incentivised Review No
Return Claim MadeNo
Sandy
Sandy
  • 2 reviews
  • 2 likes

Still haven’t received my order!

published

Unfortunately I didn’t check the reviews prior to buying. I have not received my extensions after 3 weeks and despite emailing the company 4 times I have still not received a response. It is so frustrating! Only having an email contact address should’ve been a dead giveaway.

Incentivised Review No
Return Claim MadeNo
Kez
KezNorthern Region, NSW
  • 2 reviews
  • 1 like

So disappointed

published

Hi I am so very disappointed I really wish I had read reviews before I purchased from these people I still haven’t received my orders after over two weeks when speaking to afterpay they are trying to help me but this company will not contact you back and they will not refund becareful.

Product Quality
1/5
Shipping
1/5

FAKE HAIR! Terrible customer service

published

When I made my purchase from Catwalk Hair extensions I believed I was paying for professional premium quality 100% Russian REMY hair Weave Extension Sets in bombshell blonde colour.
I did not receive a confirmation email and I waited a week and a half, giving the supposed company the Benefit of the doubt. After many emails I finally received one back. After 3 weeks my hair was delivered and I couldn’t believe how awful thin damaged condition they were in I am a hairdresser and was replying on them for one of my clients. I emailed them about a full refund as they are FRAUD. I still haven’t heard anything back. Beware people

Product Quality
1/5
Shipping
1/5

If I Could Give Zero Stars I Would!!!!

published

Ordered the extensions 2 weeks ago still have received nothing. Emailed 6 times and also sent messages off my Instagram page.
As I am a hairdresser I published a post about them calling them out as a “SCAM” only then did they respond. They told me the extensions will be there by Wednesday I asked them for a tracking number they did not respond. UNBELIEVABLE!!!!
I waited all Wednesday still no extensions and no response from them.
Disgusting service i have never in 13 years in this industry seen anything like this!
Do not order from them!!!!
Since posting on my Instagram calling them out I have had 3 other woman message me telling me this happened to them.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Liz S
Liz S
  • 2 reviews
  • 1 like

Would not buy from them

published

I ordered hair extensions and I heard nothing from the customer service team despite emailing them 6 times over one week.

They only have an email and by the time I heard back from them they were incredibly unhelpful and in apologetic for the time it took to get back to me.

I’m requesting a full refund but if their customer service is anything to go by they will be largely unhelpful.

Incentivised Review No
Jessica
Jessica
  • 4 reviews
  • 4 likes

DON'T BUY

published
Product Quality
1/5
Shipping
1/5

Don’t do it!

published

Absolutely shocking service! My last order took 2 weeks to arrive and I’m still waiting for my current order. I’ve sent many emails and Instagram messages but no response. I order extra early as I’m going overseas and I am so disappointed. I contacted afterpay to cancel and return my money so I can go elsewhere. They just ignore you!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

Catwalk Hair is a SCAM do not believe the Instagram Influencers promoting it!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No

Nopeee

published

I completely forgot about my last dealing with catwalk. They sent a colour that did not match at all even though I sent pictures for confirmation. This time I have had no communication at all until I commented on their Instagram in which they deleted my comment. How are they still open the customer service is revolting

Incentivised Review No
Return Claim MadeNo

Waiting for over a month on my order!

published

I’ve been waiting over a month now for my Order, I’ve used catwalk extensions before and never have I had an issue. I’ve sent numerous emails, contacted the Facebook page and even instagram. I’ve checked my junk mail everything. I’m very upset as I’ve spent a lot of money and I should at least get a response back. I just wanted the extensions.

Incentivised Review No
Return Claim MadeNo
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