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Bad bad bad DO NOT BUY FROM EVER!!!!!
No hair 2 weeks no response 4 emails. Should have stuck to zala who I ordered from last time and I wish I had read the reviews. Disgusting service and promises not kept 6 days delivery really??? If they responded to give me a tracking number as promised it may have been ok. I'm banned from their facebook page I sent an sms to the owner still no response but as I have their address here in adelaide I will be following up with them
Still haven’t received my order!
Unfortunately I didn’t check the reviews prior to buying. I have not received my extensions after 3 weeks and despite emailing the company 4 times I have still not received a response. It is so frustrating! Only having an email contact address should’ve been a dead giveaway.
If I Could Give Zero Stars I Would!!!!
Ordered the extensions 2 weeks ago still have received nothing. Emailed 6 times and also sent messages off my Instagram page.
As I am a hairdresser I published a post about them calling them out as a “SCAM” only then did they respond. They told me the extensions will be there by Wednesday I asked them for a tracking number they did not respond. UNBELIEVABLE!!!!
I waited all Wednesday still no extensions and no response from them.
Disgusting service i have never in 13 years in this industry seen anything like this!
Do not order from them!!!!
Since posting on my Instagram calling them out I have had 3 other woman message me telling me this happened to them.
I ordered from them and they never sent it. Multiple emails, contacted via social media and nothing. They delete all negative comments on any form of social media as soon as they see it. I'm not contacting the bank to open a dispute as well as consumer affairs to get them shut down. Business name was purchased within the year. The old catwalk stopped and the name was bought by this hoax company and pretending to be them. Do not buy from them. From what I've seen in my research since purchase (should have done it before but didn't know that this...wasn't the real catwalk as catwalks website doesn't have hair extensions anymore) they are an overseas company claiming to be based in NSW and will send only when afterpay contacts them and the product is NOT human hair so my theory is that it's off wish and that's why it takes 2 months to arrive.
Don’t do it!
Absolutely shocking service! My last order took 2 weeks to arrive and I’m still waiting for my current order. I’ve sent many emails and Instagram messages but no response. I order extra early as I’m going overseas and I am so disappointed. I contacted afterpay to cancel and return my money so I can go elsewhere. They just ignore you!!
I completely forgot about my last dealing with catwalk. They sent a colour that did not match at all even though I sent pictures for confirmation. This time I have had no communication at all until I commented on their Instagram in which they deleted my comment. How are they still open the customer service is revolting
Waiting for over a month on my order!
I’ve been waiting over a month now for my Order, I’ve used catwalk extensions before and never have I had an issue. I’ve sent numerous emails, contacted the Facebook page and even instagram. I’ve checked my junk mail everything. I’m very upset as I’ve spent a lot of money and I should at least get a response back. I just wanted the extensions.
Paid but no delivery
I ordered my hair extension over two weeks ago and have not heard a word apart from an email to confirm the order. I have now emailed 4 times and have had no response. This is outrageous that this is happening.
Don’t waste your time
Catwalk Hair Extensions has been my worst experience so far with online shopping and believe me this gal online shops. I emailed Catwalk on the second day from purchase asking for a tracking number as I found it weird that I hadn’t received a tracking number and there was no response, I emailed, Facebook messaged AND Instagram messaged over a 2 day period from there and only on the third day since sending my initial enquiry did I receive a response to say ‘as stated on our website we have a 3 day manufacture period prior to posting’, this is no...t listed on any part of their website, order confirmation email or FAQ’s page. On the 7th day from purchase I still have not received a tracking number or shipment notification and again no response for 48 hours. Their website will claim ‘dedicated support staff’ & ‘2-6 day shipping from payment date’ and this couldn’t be more from the truth.
Not received and no replies to emails
Ordered over a week ago still no hair. No replies to emails and msges on Facebook and Instagram. Spent $300 and not even a reply no tracking number. Appalling company and would never recommend tjis company
Ladies do not buy. I have used clip ins for 10 years and have never seen such bad quality. Thin and wispy, I ordered blonde bombshell and received canary yellow. There are strands broken and hanging out the bottom. The packaging is poor and cheap. I have emailed them for a refund and am still waiting to hear back, there is no phone number to call??. If they don't get back to me I will review again. No matter how good they say they are on there advertising its absolutely not true.
PLEASE GUYS AND GIRLS BEWARE
I’m actually so bloody angry! It’s been two and a half weeks, I have be blocked from there instagram.. have sent multiple messages on fb and emailed them many many times got absolutely nothing back! I had to order other ones else where, got in contact with afterpay explain that they are not replying I have no idea where these extensions are.. have no tracking number they just ignore and bloody delete my comments and emails, after afterpay got involved what do you know they reply saying sorry it has already been sent out and we can not cancel yo...u’re order, no tracking number still.. I have asked for a return address as I needed them in the 3-6 day mark not bloody three weeks and no reply I have looked everywhere for a return address and it doesn’t have one guys they are scammers!! Please please don’t purchase from this company you will regret it I am now trying to cancel my afterpay and get a refund. And oh still no extensions!
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