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Catwalk Hair Extensions

Catwalk Hair Extensions

Online store, Physical store
2.0 from 273 reviews · View Statistics
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Listing monitored by Catwalk Hair Extensions

Reviews

  • Product Quality
    2.0 (1)
  • Return Claim MadeYes (0) · No (2)
  • Shipping
    2.0 (2)
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Taryn H.
Taryn H.
  • 6 reviews
  • 2 likes

Frizzy hair, not as thick to the ends as they say!

published
Product Quality
2/5
Shipping
3/5
Meegbee
MeegbeeMetropolitan Adelaide, SA
  • 2 reviews

Not Happy UPDATE hair arrived

published

Same as everyone else ...no hair no reply.. didn't read reviews prior to ordering.
Not happy at all....
Lodging a dispute via bank have transaction reversed. Not ok

UPDATE.
.Hair arrived today. Terrible customer service however hair is really thick and looks ok. So far
..

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Alice
Alice
  • 7 reviews
  • 2 likes

product could be better

published

I purchased the 20" 160g awhile back. The quality of the hair was nice and the clips were small and comfortable however the ends were very thin and seems to be the length of 18"

My hair was above the bra strap and because the ends we're so thin they actually looked like I didn't have extensions at all!

I'm hope they have changed their product since then because the hair itself was soft and nice.

Catwalk Hair Extensions
Kate O.Catwalk Hair Extensions

Hi Alice, thank you for your feedback. Sorry to hear you found the ends thin, that’s not something we hear very often! Most customers rave at how thick the ends are. If you would like to discuss this further please private message us x

Ally
AllyGreater Melbourne (Outer), VIC
  • 5 reviews

Waiting..

published
Ally
Ally

And I finally got them today. The wrong f*ckn colour.. and funnily enough express posted (which I thank) but now my bday present is ruined.

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Bad customer service

published

I recieved my extensions afyer 2 weeks of waiting and i emailed saying i want them resent or refund i had them next day express posted

Catwalk Hair Extensions
Kate O.Catwalk Hair Extensions

Hi Megan, thank you for your feedback. In no case should postage take 2 weeks, I'm glad the second set arrived the next day. Apologies for any inconvenience x

Questions & Answers

Rebecca B.
Rebecca B.asked
Catwalk Hair Extensions

Absolutely annoyed purchased $507 worth of hair on the 18th July and have still not received it, tracking number dosent work. I will be taking this further to fair trading and the ombudsman if this is not rectified and a full refund given with 48hrs.

5 answers
Helena M.
Helena M.

Hi Rebecca, my name is Helena and I thought I’d touch base as I too ordered from this company a couple of months ago and received the worst service anyone could imagine. I waited nearly 5 weeks before receiving my order and that was after countless emails as there is no phone number to contact them direct.
As I had paid with zip, I put in a dispute with them asking that I wanted a refund .. within a few days I had received my order but had no communication with catwalk extensions..
In future, I will ensure I read the reviews .. they don’t have a great reputation. Buyers beware.

I do suggest you continue to send them emails consistently.. sorry to hear your having problems too ..:(

Rebecca B.
Rebecca B.

I have sent multiple emails, changed days at work to get my hair done, and nothing still they said first lot went missing no tracking works. U will never go trough them again. I will be taking it further. They are ripping people off and lying about what they are selling i will be contacting fair trading, and the ombudsman. And if by chance I do receive it and it is not the quality I ordered well i will take it further again. I have never had so much drama ordering hair. I was using zala, but there quality is crap now

KIMMY
KIMMY

I think they dont keep their products in stock, I have a feeling that they either get the wholesaler to drop send or they order as customers order so thats what causes these delays. I only waited a week and a half. I emailed them after a few days and was nice - they lied and said my order had been shipped. Next email I straight up threatened them and then my order was actually sent the following day and I received it the next day. If you paid through bank card I think the bank can reverse it, paypal is also very good at refunding customers with their buyer protection. Dont know about afterpay - Ive heard they are pretty good but its all a lengthy process to get your money back. Quality of the hair was good though.

kitz
kitzasked
Catwalk Hair Extensions

Where is my order? Ive waited so long and want a refund!!!!!

6 answers
Claire
Claire

Have you heard anything back? I ordered two sets of tapes last night before my wedding and a little concerned I won't receive them. Any updates ?

kitz
kitz

You wont recieve them im so sorry. Try zala. Managed to get a refund this morning after 4 weeks

Ian Downs
Ian Downs

Hi kitz. Did you get a refund through the company or dispute it with the banl? My daughter having same issue this week. Any advice would be good thanks.

ssaunder15
ssaunder15asked
Catwalk Hair Extensions

I have accidentally placed an order through these guys, I had everything in my cart and wanted to check reviews before I hit ok, I was relieved that I didnt order through them after reading reviews, only to realise i had ordered accidentally. I am trying to email them and zippay to cancel my order before it is "sent" or processed but I have a feeling I wont hear back from anyone. Any advice on how to get out of this?

7 answers
Liz S
Liz S

Unfortunately they don’t cancel orders and are really unhelpful. I ordered tape extensions and the hair is fake and labelled poorly. I’m trying to get a return for a refund but they never reply. I’ve lodged a report through Afterpay and the ACCC.
Good luck but they’re so terrible to deal with.

Megan O.
Megan O.

I have their phone and address and ABN and the owners name

ssaunder15
ssaunder15

That would be super helpful... I have received my order but havent opened and want to return. I still havent had a response but Zippay are helping me and trying to get into contact with them.

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