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Frizzy hair, not as thick to the ends as they say!
Okay so I am horrified by the huge amount of negative feedback everywhere & wish I'd checked first. BUT the hair is better thickness/weight than, say, Zala who only go up to 50gms! The lightest blonde is VERY yellow but that's all I needed to put my hot pink and purple over my 3 pack. Before i dyed, I could see crinkle/waves through it so it's definitely not the hair they say it is... after dying one lot it dried frizzy/wavy. Even after adding expensive Olaplex and Morocco oil and straightening, it's not silky and smooth like you'd dream/hope f...or $190!! Real sad, no responses on fb messages. It "will do" as I have thick thick hair and Zala wasn't nearly thick enough for me, but wish I had gone with Flik Hair Extensions or someone else and done review searching first. Shipping I paid express and it did arrive in time so I can't complain there. Packaging was dirt cheap and clearly not an australian/western company.
- Online store
Not Happy UPDATE hair arrived
Same as everyone else ...no hair no reply.. didn't read reviews prior to ordering.
Not happy at all....
Lodging a dispute via bank have transaction reversed. Not ok
.Hair arrived today. Terrible customer service however hair is really thick and looks ok. So far
product could be better
I purchased the 20" 160g awhile back. The quality of the hair was nice and the clips were small and comfortable however the ends were very thin and seems to be the length of 18"
My hair was above the bra strap and because the ends we're so thin they actually looked like I didn't have extensions at all!
I'm hope they have changed their product since then because the hair itself was soft and nice.
I ordered my extensions 3days a go. Still haven’t been sent, I’ve sent an email to them but no reply as of yet. Considering I’m spending near 400$ I’m pretty sure 3 days is plenty of time to send something. That’s standard on express or standard shipping. The last time I contacted them when I considered buying a previous time I asked them about postage and they responded with a flat negative response which deterred me for a while but I thought I may as well try the product instead of there (undoubtedly going to deny) terrible customer service ....I’m sorry but it’s true, I’m not even angry and I know from even just enquiring with this company they need to fire or seriously pull there admins heads in. I’m just praying the extensions quality is worth it and redeems my respect in them. Fingers crossed!
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Bad customer service
I recieved my extensions afyer 2 weeks of waiting and i emailed saying i want them resent or refund i had them next day express posted
Questions & Answers
Absolutely annoyed purchased $507 worth of hair on the 18th July and have still not received it, tracking number dosent work. I will be taking this further to fair trading and the ombudsman if this is not rectified and a full refund given with 48hrs.
Hi Rebecca, my name is Helena and I thought I’d touch base as I too ordered from this company a couple of months ago and received the worst service anyone could imagine. I waited nearly 5 weeks before receiving my order and that was after countless emails as there is no phone number to contact them direct.
As I had paid with zip, I put in a dispute with them asking that I wanted a refund .. within a few days I had received my order but had no communication with catwalk extensions..
In future, I will ensure I read the reviews .. they don’t have a great reputation. Buyers beware.
I do suggest you continue to send them emails consistently.. sorry to hear your having problems too ..:(
I have sent multiple emails, changed days at work to get my hair done, and nothing still they said first lot went missing no tracking works. U will never go trough them again. I will be taking it further. They are ripping people off and lying about what they are selling i will be contacting fair trading, and the ombudsman. And if by chance I do receive it and it is not the quality I ordered well i will take it further again. I have never had so much drama ordering hair. I was using zala, but there quality is crap now
I think they dont keep their products in stock, I have a feeling that they either get the wholesaler to drop send or they order as customers order so thats what causes these delays. I only waited a week and a half. I emailed them after a few days and was nice - they lied and said my order had been shipped. Next email I straight up threatened them and then my order was actually sent the following day and I received it the next day. If you paid through bank card I think the bank can reverse it, paypal is also very good at refunding customers with their buyer protection. Dont know about afterpay - Ive heard they are pretty good but its all a lengthy process to get your money back. Quality of the hair was good though.
Where is my order? Ive waited so long and want a refund!!!!!
Have you heard anything back? I ordered two sets of tapes last night before my wedding and a little concerned I won't receive them. Any updates ?
You wont recieve them im so sorry. Try zala. Managed to get a refund this morning after 4 weeks
Hi kitz. Did you get a refund through the company or dispute it with the banl? My daughter having same issue this week. Any advice would be good thanks.
I have accidentally placed an order through these guys, I had everything in my cart and wanted to check reviews before I hit ok, I was relieved that I didnt order through them after reading reviews, only to realise i had ordered accidentally. I am trying to email them and zippay to cancel my order before it is "sent" or processed but I have a feeling I wont hear back from anyone. Any advice on how to get out of this?
Unfortunately they don’t cancel orders and are really unhelpful. I ordered tape extensions and the hair is fake and labelled poorly. I’m trying to get a return for a refund but they never reply. I’ve lodged a report through Afterpay and the ACCC.
Good luck but they’re so terrible to deal with.
I have their phone and address and ABN and the owners name
That would be super helpful... I have received my order but havent opened and want to return. I still havent had a response but Zippay are helping me and trying to get into contact with them.
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