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CBD Movers
3.4 from 2,360 reviews · View Statistics
See the Best Furniture Removalists in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Rates and Fees
    1.6 (46)
  • Job Satisfaction
    1.2 (48)
  • Timeliness
    1.1 (50)
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Wendy
Wendy
  • 2 reviews
  • 1 like
  • Verified

Awful experience

published

We had a 3 bedroom home to move. Our brand new fridge was damaged and before we could finish asking what happened they told us it was already like that. They are not careful with anything and don't seem to care about time. Worst moving experience.

Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Karan Vasudeva
Karan VasudevaGreater Melbourne (Outer), VIC
  • Verified

Team of Liars and Unreliablists

published

Stay away from these thugs . They will ditch you at the end moment and will keep making excuses. Interestingly they have guts to talk to you and create more stories. Don’t trust them. Would love to know about how to shut these useless businesses.

Rates and Fees
3/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Acacia
Acacia
  • 2 reviews
  • 2 likes
  • Verified

Worst moving experience!

published
Job Satisfaction
1/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Todd Langdon
Todd LangdonPerth, WA
  • Verified

Massive let down.

published
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
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Julian
Julian
  • 3 reviews
  • 11 likes
  • Verified

Dodgy scam outfit: damages your stuff, slow (charge by the hour) and unprofessional in every sense

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Julian
Julian
Julian
Julian
  • Verified

Beware - do not use and please take time to read up on the negative reviews (which they tend to take down)

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
A.Pinto
A.Pinto
CBD Movers
CBD Movers A.CBD Movers
Ash
AshKatherine, NT
  • 4 reviews
  • 6 likes
  • Verified

Poor customer service

published

We had CBD movers come to move a few boxes from west to east. We paid what we were told to pay up front and then received a text from the driving telling us to transfer “$260 excluding $65”. So, as anyone would, we transferred $195. He then sent another text saying send me the $65. We called the head office and a lady told us we paid that when the job was done. Relayed this to the driver and he proceeded to tell us that he was not going to unload our stuff until we paid; essentially holding it to ransom. We were appalled by this service and the really disgusting way the driver spoke to us; not to mention the inconsistent information. Not worth it.

Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Unhappy Consumer
Unhappy ConsumerSydney, NSW
  • Verified

Absolutely Terrible

published

I had a 1 bedroom move from close to the rocks to the CBD. They showed up 3 hours late and everyone from the call centre/receptionist to the drivers made excuses. No one took accountability for delay. When the movers finally showed up they told me they had no idea there was a move planned for today and that they only found out in the morning.

These people are essentially using a franchise model, but they don't communicate any of the requirements properly to their own teams. The delay in reaching and moving caused a delay at the destination and I was charged extra loading-dock/elevator fees.

Overall terrible experience. Moving is stressful enough and then you have to deal with these clowns.

Rates and Fees
3/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Unhappy Consumer
Unhappy Consumer
CBD Movers
CBD Movers A.CBD Movers
rainbowmagic185
rainbowmagic185Greater Melbourne (Inner), VIC
  • Verified

worst service I have ever opted out for

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
rainbowmagic185
rainbowmagic185
rainbowmagic185
rainbowmagic185

I think the reason behind the Corona Virus is you getting 1100 x 5 *s on the product review website, the virus would have came out wondering how this happened and then this pandemic started spreading across the globe.

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Gus Tofarian
Gus TofarianMetropolitan Adelaide, SA
  • Verified

unprofessional/failed to do job/absolute rubbish

published
Job Satisfaction
1/5
Timeliness
2/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Gus Tofarian
Gus Tofarian

As you will see the review is verified, I provided the booking reference to product review. I have no further time to waste dealing with your incompetence. Further to all, this company advertise as adelaide cheap removalists also- avoid at all costs

Patricia
PatriciaSydney, NSW
  • Verified

I Highly Do Not Recommend | Overcharged Invoice - Waste of time and money

published
Rates and Fees
1/5
Timeliness
1/5
Incentivised Review No
CBD Movers
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Ana
AnaSouth East Queensland, QLD
  • 2 reviews
  • 4 likes
  • Verified

Absolute worst - Total Scam With Dodgy Fees

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
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Victoria
VictoriaGreater Melbourne (Inner), VIC
  • Verified

HORRIBLE INCOMPETENT AND DANGEROUS

published

Removalists damaged my goods and the company denied all responsibility. The company Claims Team is a barrier to escalating complaints and provides incorrect advice, completely denying the existence of minimum consumer rights under Australian Consumer Law and will lie to you about what your legal rights are. I've asked four times for details of their lawyers. They've ignored every request. Dodgy, dodgy people. DONT EVER USE.

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Rates and Fees
1/5
Job Satisfaction
1/5
Victoria
Victoria
CBD Movers
CBD Movers A.CBD Movers
  • Verified

NEVER AGAIN! 8 HOURS LATE!!! WORST AMONG THE WORST!!

published

They gave us timeframe which was between 7am-10am. They said they gonna call 30 mins before. We called them at 9.30am they said they will be late as they had issue with their truck!!! We waited for them and they didn’t even have the empathy to call and notify us! They apologised and said they will be at our place around between 11.30 and 12.30. We called again around 12pm and they said they will be at our place around 2pm. They did not even call us to notify. We had to called them to get an update. They’ve ruined our plans for the whole day! They wasted our time! It was their fault and they did not even wanted to give us discount!!! Terrible experience! They dont deserve one star! If I can give 0 I would!!! Not recommend! NEVER AGAIN!!!!

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Charmaine R.
Charmaine R.

Yeah! We understand that there are some unforeseen circumstances, however you guys did not even notify us until we called and kept delaying our booking! No consideration!!!

CBD Movers
CBD Movers A.CBD Movers
Caitlin Sherry
Caitlin SherryGreater Melbourne (Inner), VIC
  • Verified

A disaster

published

After the movers called and advised their timeline, they were an hour late. We were then advised they might not be able to move us in the rain due to healthy and safety hazards (which would have been the case if they were on time) After saying yes, not every thing fit in the truck and our stuff was left outside in the wet. After arriving to our new place, we noticed all our boxes were upside down, we had our tv and drawers broken which makes no sense.

Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Page 1 of 10

Questions & Answers

G F.
G F.asked

Have you been ripped off by CBD Movers or their other company 365 Cleaners?
Please report them to ACCC and ACA as they are investigating them for dodgy business practices and fake reviews.
If you see their fake positive reviews please report them.
Help protect other customers falling victim.

4 answers
rainbowmagic185
rainbowmagic185

Yes I was ripped by them. They did dodgy things during the time of house moving where I can't keep track of what they have done because We were too busy, later when we went back to them they said it was too late because we reported after 1 week and our claims will not be accepted. Please take action

G F.
G F.

Please email your story
aca@nine.com.au
Or
https://www.scamwatch.gov.au/report-a-scam

Or report them to ACCC
https://www.accc.gov.au/media-release/accc-releases-guidance-about-online-product-reviews

HELP STOP DODGY BUSINESSES AND FAKE REVIEWS

A.Pinto
A.Pinto

Yes, I have been ripped off by CBD Movers and they also got me to go with 365 Cleaners, terrible experience with both and I had to eventually book other services who were professional and got the job done. Go elsewhere, even Airtasker but not these shady businesses.

G F.
G F.asked

Have you seen the tricks this company uses?
Charging extra for stairs, using a trolley, when they don't tell you that when they tell you how much it will cost when you book.
Work slow and charge more. Carry one box at a time to drag it out.
Sending a small truck so not everything fits so they have to do second load.
Turn up late or not at all and blame it on the truck breaking down.
Making you pay before they will unload.
Claiming to have insurance but if you try and claim you can't or they just say the damage was already there.
Have a read through some of the negative feedback. A lot of people who have been tricked.
Do your own research before booking and decide for yourself.

4 answers
Paolo Rueda
Paolo Rueda

Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.

G F.
G F.

They employ people who have no experience to save money which ends up costing the customer in damages and wasted time.
They act like the customer comes first but the reality is they just want milk you of all your money knowing you won't be back.
Look at how many negative reviews there are vs positive, that is a red flag.

Danielle Fox
Danielle Fox

they wanted to send me a 8 tonne truck for 2 beds 2 wardrobes a office desk 1x tv cabinet and a tv .... somehow i dont think that fills a 8 tonne truck THEN on day of moving they simply did a no show tried to b.s it out they broke down IF there as big as they are - they could of just sent another truck ? ? ? even if it was smaller ...

PRUSER
PRUSERasked

Did you know that this company pays people who post negative reviews to change them to positive?

8 answers
R.P.S
R.P.S

No Pruser, but this does not surprise me mate

G F.
G F.

Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers.
Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews.
Worst moving company ever.

Sydney girl
Sydney girl

Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review

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