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CBD Movers
3.3 from 2,404 reviews · View Statistics
See the Best Furniture Removalists in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Rates and Fees
    4.1 (341)
  • Job Satisfaction
    4.2 (358)
  • Timeliness
    4.1 (359)
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  • Verified

Worst removalists ever - do not use

published

Truck was tiny, poor English skills & took triple time it should have to drop off furniture- no care when I complained either - they knew I was moving a 3 bedroom house, yet they came with a truck to fit a studio apartment
35 minute trip to drop off location took them 90 minutes.

Rates and Fees
2/5
Job Satisfaction
1/5
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Matthew W.
Matthew W.Sydney, NSW
  • Verified

Worst service company I have ever dealt with

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
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Natalie
Natalie
  • 2 reviews
  • 3 likes
  • Verified

These are scammers stay away they steal and then don't turn up

published

He'll company they never came and spent all day finding out what tine they were coming them after 7 hours calling and chasing them they said they weren't coming hell

Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
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Thalia
ThaliaSouth East Queensland, QLD
  • Verified

Appalling Service - Will Never Use Again

published
Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Thalia
Thalia

I have been emailing back and forth with the customer support team for 4 days so far to no avail. I hope that this issue will be treated with the urgency it deserves.

Thalia
Thalia

I was told a manager would be contacting me shortly to prioritise my claim as urgent. That was 48hrs ago.

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Biljana Lu
Biljana LuAU
  • 2 reviews
  • 4 likes
  • Verified

Unprofessional, unpunctual and dismissive

published
Rates and Fees
4/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Biljana Lu
Biljana Lu

Thank you for you response however my complaint has been under review for the past 2 months and is still in process.

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louise.russo1
louise.russo1Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like
  • Verified

Outstanding service! Absolute pleasure to deal with!

published
Rates and Fees
5/5
Job Satisfaction
5/5
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Sarvin
SarvinSydney, NSW
  • Verified

Never Use CBD Movers! Appalling service - deserving of less than one star!

published
  • Thumbnail
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Rates and Fees
1/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
Sarvin
Sarvin
CBD Movers
CBD Movers A.CBD Movers
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George P.
George P.Metropolitan Adelaide, SA
  • Verified

Disgraceful service. Dishonest and incompetent.

published
Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
George P.
George P.

Dear CBD Movers,
Regarding your comment "if it ever did happen", you will find that it did. My booking reference was 6698189.
I have reported this issue with Consumer Affairs.

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  • Verified

Great service

published

3 bedroom apartment. A short distance move. No damage to the items. Very efficient and polite. Highly recommend. I'm happy to use their service again. Professional Movers. Easy to communicate to.

Rates and Fees
5/5
Job Satisfaction
5/5
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  • Verified

Great Service

published

4 Bedroom home. Started and completed job in a timely manner. The team worked really hard and efficiently right through the process. We were very impressed with the service. We will use them again.

Timeliness
5/5
Incentivised Review No
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Mel J
Mel JAustralian Capital Territory
  • 2 reviews
  • 3 likes
  • Verified

Very dissatisfied

published
Job Satisfaction
2/5
Timeliness
2/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
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Duped
DupedGreater Melbourne (Inner), VIC
  • Verified

Slow and dropped the washing machine in front of me damaging it , then the crew lied when I made a damage claim

published

Small 2BR apartment,
10 minute drive to new residence
Took 6.5 hours for a 4 hour job
I had to hurry them up and because crew wasn’t strong they asked for my help ,
This was also used to deny my claim.

They dropped the washing machine off the trolly in the street right in front of me then when I made a claim the crew denied they dropped it .

A specialist technician diagnosed a cracked housing to an internal part which caused the machine to leak and said this has clearly been dropped.

**** UPDATE: The service agent gets Kudos for sorting this out hence the rating change. They have paid for the repair

Timeliness
3/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Duped
Duped

You already have all the details as have already written to support
Let’s
See if you take responsibility for your damage

CBD Movers
CBD Movers A.CBD Movers

Thanks for the update, let us review your complaint and will get in touch shortly

Regards,
CBD Movers

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Ananta
Ananta
  • 2 reviews
  • 3 likes
  • Verified

Stay away !!!!

published
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
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KiwiFlyer
KiwiFlyer
  • 3 reviews
  • 6 likes
  • Verified

The last three moves they have not turned up. They always blame "truck broke down".

published

We've used CBD Movers for years and used to be very happy with their prompt friendly service. However lately they have hiked up their prices, they never show up on time, and they seem to care less. We are very disappointed.

Rates and Fees
2/5
Job Satisfaction
1/5
CBD Movers
CBD Movers A.CBD Movers
KiwiFlyer
KiwiFlyer

I have already written to you twice but there was no reply.

CBD Movers
CBD Movers A.CBD Movers

Kindly help us with your booking reference number and will get back to you promptly.

Regards,
CBD Movers

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  • Verified

Never showed once, rescheduled twice, never called.

published
Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
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Page 1 of 10

Questions & Answers

G F.
G F.asked

Have you been ripped off by CBD Movers or their other company 365 Cleaners?
Please report them to ACCC and ACA as they are investigating them for dodgy business practices and fake reviews.
If you see their fake positive reviews please report them.
Help protect other customers falling victim.

5 answers
rainbowmagic185
rainbowmagic185

Yes I was ripped by them. They did dodgy things during the time of house moving where I can't keep track of what they have done because We were too busy, later when we went back to them they said it was too late because we reported after 1 week and our claims will not be accepted. Please take action

G F.
G F.

Please email your story
aca@nine.com.au
Or
https://www.scamwatch.gov.au/report-a-scam

Or report them to ACCC
https://www.accc.gov.au/media-release/accc-releases-guidance-about-online-product-reviews

HELP STOP DODGY BUSINESSES AND FAKE REVIEWS

A.Pinto
A.Pinto

Yes, I have been ripped off by CBD Movers and they also got me to go with 365 Cleaners, terrible experience with both and I had to eventually book other services who were professional and got the job done. Go elsewhere, even Airtasker but not these shady businesses.

G F.
G F.asked

Have you seen the tricks this company uses?
Charging extra for stairs, using a trolley, when they don't tell you that when they tell you how much it will cost when you book.
Work slow and charge more. Carry one box at a time to drag it out.
Sending a small truck so not everything fits so they have to do second load.
Turn up late or not at all and blame it on the truck breaking down.
Making you pay before they will unload.
Claiming to have insurance but if you try and claim you can't or they just say the damage was already there.
Have a read through some of the negative feedback. A lot of people who have been tricked.
Do your own research before booking and decide for yourself.

5 answers
Paolo Rueda
Paolo Rueda

Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.

G F.
G F.

They employ people who have no experience to save money which ends up costing the customer in damages and wasted time.
They act like the customer comes first but the reality is they just want milk you of all your money knowing you won't be back.
Look at how many negative reviews there are vs positive, that is a red flag.

Danielle Fox
Danielle Fox

they wanted to send me a 8 tonne truck for 2 beds 2 wardrobes a office desk 1x tv cabinet and a tv .... somehow i dont think that fills a 8 tonne truck THEN on day of moving they simply did a no show tried to b.s it out they broke down IF there as big as they are - they could of just sent another truck ? ? ? even if it was smaller ...

PRUSER
PRUSERasked

Did you know that this company pays people who post negative reviews to change them to positive?

8 answers
R.P.S
R.P.S

No Pruser, but this does not surprise me mate

G F.
G F.

Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers.
Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews.
Worst moving company ever.

Sydney girl
Sydney girl

Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review

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