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My mother in law booked this service for her move from her family house for the first time in 38 years. We received a phone call 2 hours into our pickup window saying that the truck had broken down and they were unable to get another one. Oh and the guys won’t work in the rain. We were settling on the property to move into another one and they left us high and dry. Would never ever recommend this company to anyone ever.
Dodgiest Movers ever. Stay away from them.
First they cancelled my moving date without any prior notices booked 2 months in advance simply saying they didn't have enough trucks. Then took 2 hours for driving with there breaks. And finally damaged my fridge, bed, cracked my front door, scratched my floors, damaged my walls and skirting boards. Movers accepted their errors a d I have all the proves. But insurance simply says they are not covered and offered $50 towords next move. Who would use them again? Most stressful move ever!
Intimidating and slow
Should have trusted the reviews. These guys will drag their feet (quite literally) to extend the time they get paid for. 2.5 hours to pack a small two bedroom and we had to do nearly half of it ourselves. Multiple times they disappeared for 20 minutes or longer to take one trolley to the truck. They generally took one item out at a time, even when the item could be carried in one hand. Found them playing on their phones or sitting on the back of the truck more than once when we went downstairs to check what was going on. They knew it was wrong ...as one yelled at the other to get up when my partner went down the first time. When I called the company at least 3 times, very distressed, to ask that they put additional/more professional people on the move I got no response or action. I was repeatedly transferred to a manager/dispatcher/supervisor only to be on hold for 20 minutes requiring me to call the main call centre back. So we ended up moving a large number of things ourselves to hurry things along. In one instance my partner and I did 4 trips from the apartment to the truck and they did not move from the truck the entire time. If a company is going to charge hourly rates the customer is entitled to expect a reasonable degree of efficiency. This was a simple move two suburbs away. Took over four hours with us doing a large amount of the moving ourselves. I did the same move from Canberra to Sydney 3 years ago and it took 5 hours… including a three hour drive to Sydney and four flights of stairs on the receiving end (the current move has no stairs). It is clear when a company uses professionals and when they don’t. As many others on here have described they tried to shake us down for money at the other end before they would unload our things. Claiming multiple times that it was policy. When I asked to see the policy they couldn’t produce it. The contract I received stated that payment was required at completion of the job. These guys were highly intimidating, advanced forward towards my partner saying we were stupid. I was then called a racist for requesting that they keep the conversation about the policy, which included me, in English. A woman from the public chose to stay with us and provide her details as a witness given the way they were treating us. With much hesitation after showing them the contract that said payment on completion I had to dial the police help line to deescalate things. Only following this did they get on with the job. Definitely do your research before hiring these guys. Pay attention to these reviews. Their business model seems to be to price gauge and then intimidate you. I strongly recommend Men that Move. Used them for every other move (including the efficient move to Sydney described above), happy and helpful guys, really professional company.
We had a 3 bedroom home to move. Our brand new fridge was damaged and before we could finish asking what happened they told us it was already like that. They are not careful with anything and don't seem to care about time. Worst moving experience.
Team of Liars and Unreliablists
Stay away from these thugs . They will ditch you at the end moment and will keep making excuses. Interestingly they have guts to talk to you and create more stories. Don’t trust them. Would love to know about how to shut these useless businesses.
Worst moving experience!
Everything seemed fine when I had a phone call advising my removalists would arrive at 11am as planned. When they did arrive they walked through my house and told me the truck they had was too small and that I would receive a phone call from their dispatcher and they left! The dispatcher then told me I had too many “heavy items” and that I needed 2 additional men to assist the removalists (which I had organised as I was aware of this from making the booking). Another crew arrived a couple hours later to “assess the job” they walked through the ...house shaking their heads and said it was “more than a 1-2 hr job” and they also left. When the dispatcher called me she said the job needed to be upgraded to 4 professional removalists and the 2 men I had were not professionals and could not assist. By about 2.30pm my partner and I had had enough and cancelled CBD removalists and had to book another company and change our move date to 2 days later. Most stressful and frustrating experience. CBD movers are unprofessional and do not know how to communicate.
Massive let down.
There are some things in life that just have to happen on the day, one being moving day. Well thanks CBD movers for letting us down on our big day, not once but twice. Yesterday was probably the most distressing day I have had for a long time. After you failed to show I rang other removers to obviously no avail. Having to be out of our apartment by midday settlement I was able to find a truck to hire and my wife and I had to move ourselves. It took us over 8 hours and We are now physically knackered. Thankfully the new owner gave us all day to...move, never would I have thought movers would not turn up? Thanks to passerby’s who stopped to help us with heavy items as we just couldn’t physically move them. You can and I expect to be refunded ASAP and any apology will not be accepted, only two word to say really **** ***
Dodgy scam outfit: damages your stuff, slow (charge by the hour) and unprofessional in every sense
Worst experience - do not even think of using them!!!
Beware the fake, bought positive reviews and note just HOW MANY deeply negative reviews they have on Google or here - there's even a 'CBDmoversscam' website dedicated to them.
A friend recently used CBD to move house and it was traumatising for her.
Charging by the hour, they clearly *deliberately* went SO slowly that it took the ENTIRE DAY to move one small unit's furniture to a house barely 200m down the same street - eg 20 MINUTES to come back from taking down a single side table between...
Beware - do not use and please take time to read up on the negative reviews (which they tend to take down)
SUMMARY: PLEASE SAVE YOURSELVES TIME AND PEACE OF MIND BY GOING ELSEWHERE. DO NOT TAKE THEIR SERVICE!
We have had a terrible experience with CBD Movers in spite of booking them in advance. I generally am not one to harp on about a bad experience if it was genuine but the situation we have faced needs to be brought to light and everyone needs to be informed. A move is stressful as is, but these guys make it a move from hell! Do not skip through the other reviews which will reflect similar experience we have faced. We’ve noted down in detail for...
Poor customer service
We had CBD movers come to move a few boxes from west to east. We paid what we were told to pay up front and then received a text from the driving telling us to transfer “$260 excluding $65”. So, as anyone would, we transferred $195. He then sent another text saying send me the $65. We called the head office and a lady told us we paid that when the job was done. Relayed this to the driver and he proceeded to tell us that he was not going to unload our stuff until we paid; essentially holding it to ransom. We were appalled by this service and the really disgusting way the driver spoke to us; not to mention the inconsistent information. Not worth it.
I had a 1 bedroom move from close to the rocks to the CBD. They showed up 3 hours late and everyone from the call centre/receptionist to the drivers made excuses. No one took accountability for delay. When the movers finally showed up they told me they had no idea there was a move planned for today and that they only found out in the morning.
These people are essentially using a franchise model, but they don't communicate any of the requirements properly to their own teams. The delay in reaching and moving caused a delay at the destination and I was charged extra loading-dock/elevator fees.
Overall terrible experience. Moving is stressful enough and then you have to deal with these clowns.
worst service I have ever opted out for
We have moved houses in late June 2021, we have booked both CBD movers and 365cleaners for the end of the lease cleaning. The movers were pretty slow in loading the truck and they took an extra 45mins to get to my new house whilst I drove from my old house to new house well before them. They have given weird excuses. During unloading the truck they partially broke my wardrobe and left the moving blankets at my property
365cleaners - This is even worse, the guys who came for cleaning do not have any experience and the cleaning was horrific , ...I saw their footprints everywhere after they left, they also left some of the cleaning stuff. I strictly advise to avoid using the service of CBD movers, they are the worst November 16th 2021 Update: This is Gross I have just received a call from 365 cleaners about my negative review and the guy was trying to explain or provide some solace by the words which I have refused, this business is nonsense to the core They are even ringing people in work hours to stop the negative reviews
unprofessional/failed to do job/absolute rubbish
Avoid at all costs, was warned and thought how bad could they be - and found out. Was sucked in by cheap rates, I provided a detailed job scope for house relocation at time of booking including access requirements and had most items boxed up for easy loading. Had 2 movers arrive in time window, appears they decided job was a bit hard and proceeded to tell me they could not get vehicle in the driveway and had to be a 4 man job at my additional cost, although we had the same size truck undertake this work previously and subsequently with no issue.... Driver and truck owner provided no reasoning, said no no no and jumped in his truck to drive off after damaging my driveway. Company contacted, was advised additional alternate movers can come out and also may not want to do the job or the next team was not available for another day, complete waste of my time. don't take the risk or be it at your peril. This appears to be a booking agent only of dodgy contractors that decide if they can be bothered to do the job after they rock up. Save your cash and time hire someone decent or I hired a truck from lonsdale after I ditched these undesirables, that cost less than cbds first hour, much easier and whole job was packed with 2 people in 2 hours.
I Highly Do Not Recommend | Overcharged Invoice - Waste of time and money
HIGHLY DO NOT RECOMMEND. Quote looked reasonable but then overcharged you on the day of moving (twice the quote). Their invoice states the job was done in 2.5 hours when it was done in 2 hours. Their stairs ("ONE OFF") charge wasn't honoured and they charged me twice. I tried to be patient and have followed up for 2 weeks - first call they advised they have lodged my complaint in their system for the overcharged invoice to be reviewed. No update. I called 2nd time to enquire, they have advised it was being reviewed by their management - again t...here was no update days later. I called again 3rd time, they have advised they are finalising the decision and will call in 1 hour. Of course, no update. I called the last time, and they have forwarded me to their claims team, only to be told there was never a complaint lodged in their system and the previous advises of my complaint being reviewed was all a lie. What a waste of my time (2 weeks) and money! It's my first time to hire a removalist and definitely do not recommend this company! It's dodgy and don't give value to their client's time and money. Also, forgot to mention, when I booked they said the truck was going to arrive between 10 AM - 2 PM. It arrived at 5 PM. I do would like to note that the 2 guys who moved my things were good - no issues at all with their work - no damages, etc. (apart from arriving at 5 PM which they explained when they arrived what caused their delay and I understand). But the company Customer Service and Claims team? Ridiculous.
Absolute worst - Total Scam With Dodgy Fees
The removalists were friendly and tried to work hard but they were no way professional movers - a lot of damaged items and almost twice as long as previous move of same size - by the same company!
The worst is their fee structure - scammers worked for less than 3.5 hours but said they worked 3 hours 34 minutes and charged me for 4 hours labour (extra $75!) - they round the 4 minutes up to an extra half hour
They only were here longer than 3.5 hrs because they wasted time stalling, washing their hands and trying to work out the final cost. Firs...
HORRIBLE INCOMPETENT AND DANGEROUS
Removalists damaged my goods and the company denied all responsibility. The company Claims Team is a barrier to escalating complaints and provides incorrect advice, completely denying the existence of minimum consumer rights under Australian Consumer Law and will lie to you about what your legal rights are. I've asked four times for details of their lawyers. They've ignored every request. Dodgy, dodgy people. DONT EVER USE.
NEVER AGAIN! 8 HOURS LATE!!! WORST AMONG THE WORST!!
They gave us timeframe which was between 7am-10am. They said they gonna call 30 mins before. We called them at 9.30am they said they will be late as they had issue with their truck!!! We waited for them and they didn’t even have the empathy to call and notify us! They apologised and said they will be at our place around between 11.30 and 12.30. We called again around 12pm and they said they will be at our place around 2pm. They did not even call us to notify. We had to called them to get an update. They’ve ruined our plans for the whole day! They wasted our time! It was their fault and they did not even wanted to give us discount!!! Terrible experience! They dont deserve one star! If I can give 0 I would!!! Not recommend! NEVER AGAIN!!!!
After the movers called and advised their timeline, they were an hour late. We were then advised they might not be able to move us in the rain due to healthy and safety hazards (which would have been the case if they were on time) After saying yes, not every thing fit in the truck and our stuff was left outside in the wet. After arriving to our new place, we noticed all our boxes were upside down, we had our tv and drawers broken which makes no sense.
Really Truly Awful Service to be Avoided
Moved a small apartment worth of furniture about 1 hours drive. There were a number of serious issues:
- They took 2.5 hours to drive between addresses which took me 1 hour. You pay by the hour.
- took a one hour lunch brunch (which I paid for) in the middle of the job and didn't notify me, so I was sitting around waiting.
- A piece of furniture that they put down fell over and damaged my wall significantly (attached picture)
- At the end of the job they asked for payment. They tacked on about $300 extra onto the quote. When I showed them th...
CBD Movers gouging scam!
CBD Movers were used to move a two seater couch, single chair, small wardrobe and painting, all sitting in our driveway (outside). The truck was supposed to arrive at 7.30am, however they arrived late at 7.48am and this was video recorded on RING. They parked the truck down the street on the opposite side of a busy road instead of parking in our double driveway (which is dangerous and terrible HR safety for both the humans and my furniture!) and this also added a lot of time to the job. After VERY SLOWLY packing the truck, they sat in the truck...long enough for my husband to go to our local IGA and buy some milk and bread etc and when he came back home they were still sitting there. They left at 8.10am and the drop off point was 29 mins drive (against the traffic) however there was no traffic. At 8.19am I received a call from head office and they said we had gone over the one hour mark and the charge was now $300 - but it had only been 22 minutes since the boys arrived and even if they had arrived on time (at 7.30am) it was still under one hour. So, they knew well before the hour was up, that they were going to charge me extra time regardless, meaning this is the status quo for this company. They aim to charge you extra from the time they quote you. This is gouging, it's dishonest and unprofessional. Plus, they demanded the money by calling me TEN times before they had even dropped off the goods. Explained this to two different people at CBD Movers and they didn't care at all - Buyer beware.
Shady sales tactics after initially saying they couldn't do the time I needed, called back 5 minutes later and said they now could (obvs couldn't but did it to get the sale). Changed the time of arrival 2hrs after the scheduled start time then cancelled completely on the day of the move. Do not use!
Wouldn't use again
Very good communication and booking ease, but the removalists themselves were terrible.
Extremely slow to deliberately rack up time as I was paying per half an hr with the clock starting at $150.
Needed them to pick up a wardrobe that was broken down into pieces , I ended up moving more of it than they did as they were insanely slow and stuffing around with dollies etc as if it was too heavy to lift. I lifted it myself 8 weeks post c-section surgery, assembled the whole thing myself and moved it into place. Just nonsense. They also didn't want ...
Felt pressured to leave a review
I was happy with the movers, although they were ten minutes behind time and claimed there was traffic while driving, I was charged for the hour and half, when it should of been just the hour. Not so happy to receive emails about leaving a review, and then a phone call asking for a review.
Failing - Pyramid Scheme
9 hours late. Achieved partial removal only as a result and we had to hire another company to complete. They have no-deport nor office address in NSW. No-one has a surname, and you never speak to the same person twice. The drivers try their best but the structure is working against them. Do not bother.
Worst experience ever
Small move 2bed apartment, 5min drive. Got a call to say they would arrive at 11.30am 2hours later no sign, called to be told it would be 2pm, then told 3pm-4pm. At 3pm they called back to say nobody would be coming. I have two babies under two, all our beds were already disassembled for the move it was shocking. At 3.30pm my husband and friends had to rent a go get to move everything. Worst service ever do not use unreliable. It also cost us money as I hired a babysitter to look after my kids while we moved.
No honesty, just lie after lie, understanding stuff happens that cannot be foreseen, communication is the minimum standard for every business, CBD Movers has zero integrity.
Do not hire
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