Reviewer Photos & Videos
Outstanding service! Absolute pleasure to deal with!
I had booked another company weeks ago, and they turned up 4 hours late, and were so weak, that they refused to lift any items, and left me high and dry, with a house settlement pending very close. I rang 15 removalist companies, all booked out for 5 weeks in advance, when I came across CBD removalists.
I explained the situation and they booked me at 3.30pm, for 4 x men and two trucks for the next morning at 0700.
These guys (Ali & crew) were a blessing. They turned up on time and ready to work. I had very heavy gym equipment removed fr...om a house into a shipping container. Not one item was damaged, and even fixed a drawer of mine that was previously broken. They packed the container to perfection. They worked so well as a team, and were smiling, and nothing was a problem. They were absolutely professional. The customer who gave 1 star for this company, sounds like he had the most horrific day (like I had with another company the day before) , hence, it depends which workers you get. If you ask for Ali and crew, I can assure you they will not dissapoint. Thanks again, and I will he using this company for my next removal, as long as I get Ali & crew back, as you cannot top their service!
3 bedroom apartment. A short distance move. No damage to the items. Very efficient and polite. Highly recommend. I'm happy to use their service again. Professional Movers. Easy to communicate to.
4 Bedroom home. Started and completed job in a timely manner. The team worked really hard and efficiently right through the process. We were very impressed with the service. We will use them again.
Good reliable service
Two men carried out our move. They were very professional and moved our one bedroom apartment furniture and other household items in a reasonable amount of time (approx 3 hrs moving from a 10 floor unit to a storage facility 4km away).
The reviewer stated that an incentive was offered for this review
Slow and dropped the washing machine in front of me damaging it , then the crew lied when I made a damage claim
Small 2BR apartment,
10 minute drive to new residence
Took 6.5 hours for a 4 hour job
I had to hurry them up and because crew wasn’t strong they asked for my help ,
This was also used to deny my claim.
They dropped the washing machine off the trolly in the street right in front of me then when I made a claim the crew denied they dropped it .
A specialist technician diagnosed a cracked housing to an internal part which caused the machine to leak and said this has clearly been dropped.
**** UPDATE: The service agent gets Kudos for sorting this out hence the rating change. They have paid for the repair
The move went very well. Communication was great. Movers gave me a call 30mins before arrival. Movers came in right on time and it took about 3hours to move my stuff from my 2bed unit in Bentleigh to Clyde.
Perfect .. exceptional service and very helpful
Moved from one 2 br apartment To
A similar size. The team were prompt and friendly
And helped with everything i asked .. exceptional service. Would definitely
Always kept in check and ensured I was happy
Everything went smoothly
We moved a 3br townhouse and everything started on time and the movers were great. Working hard even in the pouring rain at the unload point. Happy with the service and would recommend to others.
The reviewer stated that an incentive was offered for this review
They came to the rescue last minute for us when our previously booked movers cancelled on us.
The two men we had were so officiant and lovely to work with.
Damaged item no repairs
The guys were very friendly but we had a number of items damaged and the company will not repair or replace so much for insurance can’t recommend it also cost nearly a $1000 more
Excellent Service! Highly recommend!
I engaged CBD movers to help move to a 2 bedroom apartment. The team arrived well within the booked time and were efficient, and careful when moving my belongings and were also very polite. the admin team were great when I made the booking, they were also really patient when I had to reschedule the day before. Overall, I highly rate the company and would recommend this service to others.
Nothing to complain about: They were on time & hard working, everything went smoothly & good communication as well. It was a short move (one part of Melbourne CBD to the other) with all the associated problems that the CBD has yet they navigated a way around all the problems. I would definitely use them next time.
2 bedroom house, long distance, started early and finished late. Very friendly team, thorough and careful with items. There were a lot of items and they took very good care of all of them. Would recommend.
I won’t recommend
After what happened to us, I won’t recommend this Movers to anyone, first they were suppose to come to move my house items From Keilor to thornhill ,they have us 2 to 6 time frame, me and my wife came from work without finishing the work Saturday. And when we called after 5 ,they said they can’t do the job, we called again now time they said their truck is broken and we were still waiting., we bought another people to help as well. So the job was moved to next Tuesday , this time they sent 4.5 ton Truck we didn’t have any idea how much stuff i...t can fit, loading guys were helpful, I gave my estimate, 2 bedroom, 3 study table, one lounge ,tv, kids bed, fridge ,washing machine ,6/8 chairs ,16 big moving boxes. Half of things didn’t fit. I checked before if my items will fit, they said you don’t have anything it will fit easily. I left most of the things and it cost me 480 plus. I have attached the pic to see how things were managed in small truck to take as much as possible. They sent truck from budget and the guy showed me they received a job for 1 bedroom house. This is what we have been through.
Great service, the two men assisting with our move were very helpful and nothing was too much trouble.
We needed to move a 2 bedroom house from one side of Melbourne to the other. The guys were prompt, really professional and went out of their way to help, many thanks to them both.
Questions & Answers
Have you been ripped off by CBD Movers or their other company 365 Cleaners?
Please report them to ACCC and ACA as they are investigating them for dodgy business practices and fake reviews.
If you see their fake positive reviews please report them.
Help protect other customers falling victim.
Yes I was ripped by them. They did dodgy things during the time of house moving where I can't keep track of what they have done because We were too busy, later when we went back to them they said it was too late because we reported after 1 week and our claims will not be accepted. Please take action
Please email your story
Or report them to ACCC
HELP STOP DODGY BUSINESSES AND FAKE REVIEWS
Yes, I have been ripped off by CBD Movers and they also got me to go with 365 Cleaners, terrible experience with both and I had to eventually book other services who were professional and got the job done. Go elsewhere, even Airtasker but not these shady businesses.
Have you seen the tricks this company uses?
Charging extra for stairs, using a trolley, when they don't tell you that when they tell you how much it will cost when you book.
Work slow and charge more. Carry one box at a time to drag it out.
Sending a small truck so not everything fits so they have to do second load.
Turn up late or not at all and blame it on the truck breaking down.
Making you pay before they will unload.
Claiming to have insurance but if you try and claim you can't or they just say the damage was already there.
Have a read through some of the negative feedback. A lot of people who have been tricked.
Do your own research before booking and decide for yourself.
Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.
They employ people who have no experience to save money which ends up costing the customer in damages and wasted time.
They act like the customer comes first but the reality is they just want milk you of all your money knowing you won't be back.
Look at how many negative reviews there are vs positive, that is a red flag.
they wanted to send me a 8 tonne truck for 2 beds 2 wardrobes a office desk 1x tv cabinet and a tv .... somehow i dont think that fills a 8 tonne truck THEN on day of moving they simply did a no show tried to b.s it out they broke down IF there as big as they are - they could of just sent another truck ? ? ? even if it was smaller ...
Did you know that this company pays people who post negative reviews to change them to positive?
No Pruser, but this does not surprise me mate
Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers.
Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews.
Worst moving company ever.
Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review
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