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Super slow service!
They charged you with the cheap price because they will move it really slow to make you pay more! Please avoid this company!! Also asked you to pay for the deposit for haft an hour in advance and didnt refund or deduct later on! Watch out guys!
An unforgettable experience!
We moved in last weekend, and oh my God!! The bill came to $985. Two men were sent for the job, who were extremely slow, took a long time to remove furniture and then on reaching location , they broke a TV cabinet drawer in front of us, broke a plant, broke my food processor bowl made of glass, caused a dent on the wooden chair.. and whilst unpacking we are discovering the losses incurred. Called up the company on several occasions and the only thing we heard is " sorry for the experience".. we don't need an apology, we need a solution. They sa...id they wont cover glass, that's fine. what about the rest of the items.. the broken drawer was taken by the two guys who had come to remove the furniture's, so the company can check with them for the damages, but we have not been offered any solution. We are still awaiting for a week , not to know what to do with the TV cabinet. The show of the cabinet is lost and no one is willing to take the responsibility. I followed up twice with emails, and they keep writing that they need more time.. how much time to talk to your employees about the incident? I have all written emails and communications. The booking was made under Apratim Dutta. We are also considering consumer court advise as we are feeling totally ripped off and on the basis of our personal view, will never again refer or use this company. Feeling completely cheated. Good luck to the company for their future. 07/10/20- Since I wrote the review few weeks back, the complain was taken by the Management team and they agreed to pay $105 for the damages which we have received. Though it is not sufficient to cover the loss but none the less we appreciate the effort on the company's side, to resolve the issue and accept their mistake and hope they continue to improve based on the feedbacks provided. Thank you to Leo who looked after our complain, and tried his best to resolve the issue for us.
They were 26 hours late and lied to me repeatedly
(Edit start) After seeing this review the company contacted me to apologize and offered me a voucher in exchange for editing my review. I refused the voucher as I won’t be using CBD again so they then offered me $57.50 in compensation (the equivalent of 30 minutes work). I agreed to this and am amending my star rating from 1 to 2 stars. The woman from the escalation desk who contacted me was very polite and apologized for the terrible service but insistent that a negative review would damage the drivers reputation. She felt sincere in her apolo...gy but I don’t feel comfortable giving them a higher review when the whole experience was so dreadful. (Edit complete) The two men conducting the removal deserve 5 stars. They were polite, fast, and very considerate. The business itself was dreadful to deal with. My removal was 26 hours late. I booked for 12pm on WEDNESDAY and they finally arrived on THURSDAY after 2pm. Every time I called I spoke to someone at the call centre who told me the removalists were on their way to my house and would call me in 5-10 minutes with their exact location. I got told this over 12 times over two days by different people at the call centre, EVERY TIME I called to ask where my removalists were. At one point the removalist driver called me to let me know their previous job was taking longer than they expected and they would be a few hours late but when I spoke to the call centre their ‘go to’ excuse was that my truck had broken down. I got told this at 5pm on Wednesday and at 11am on Thursday. I got told this two days in a row, despite being told by the people in the truck that they were just running late. I can understand a previous job running longer than expected but it was disgusting customer service from the call centre to lie, repeatedly. I was told by a person in their despatch team that since they couldn’t come on the day I was booked I would be the first job they attended the next morning. My drivers finally arrived after 2pm and told me they had started at 5am that morning, so despite not arriving on the day I booked the despatch team also didn’t make my removal a priority the next morning either. The call centre told me the truck had broken down again, which also turned out to be a lie. I asked to speak to a manager on the second day my removalists still hadn’t arrived and the call centre argued that I didn’t need to. I had to argue to be allowed to speak to a manager and I had to book a time to get the management to call me, they refused to just transfer me across. No compensation was offered when my booked service never arrived. I had to ask for a discount. They begrudgingly gave me $5/hr off. Worst customer service and poorly run business. Please find someone else to book your removal.
The reviewer stated that an incentive was offered for this review
Rkd t1 aman ravi
Movers woke us up at 7am by arriving 2 hrs early even after confirming the time prior several times. When finished, the movers pressured us to review them on this site asap whilst we were trying to unpack and get on with our day. I do not recommend them.
Althought the mover didn’t showed on the actual moving day and had to reschedule, it Was still great working with the 2 from truck T41 as they were very cooperative with the instructions given, gentle with the furniture as well. No issue following my instructions given to them Had a few mishaps but it happens, just had to adapt to the situation.
I would probably not recommend
I hired CBD movers to move a studio apartment 2km to a one bedroom. I made it very clear that there were stairs at the new apartment but the move took 3.5hours (after being quoted 2.5) and the movers could hardly carry all my belongings into the new apartment (keep in mind this is a studio). They also arrived an hour later than the time agreed on the phone and I was apparently given a 3 hour arrival window which I understood to be the time I had booked the removals. Not only that they refused to take a number of items which I now have to try an...d move myself. When they placed goods in my new apartment they didn’t do it in any organised manner rather piling items in the middle of the rooms. I even had to carry some items myself and I have a broken arm. I now have to hire someone else to assist with the remaining items. I would not use again and I would not recommend. I will also add the movers asked me to complete this review while they were still in my apartment but I refused.
Moved from a house to a 1st floor apartment with CBD movers. While stairs were involved and there was a few heavy items, I’ve never seen movers mope and complain more. They didn’t take everything I wanted and flat out refused to take some things I explicitly stated when booking.
Worst of all, at the end they wouldn’t leave until I’d given them a positive review here and sent them a screenshot!
Cheap as chips, but so slow I regret not going with a reputable company with some stronger workers.
Great removaliats terrible company
The two removalists we had today [name removed] and [name removed] did a fantastic job. The service from the company they work for was the worst I’ve ever had. Booked a paid a deposit for a large truck and On the day they gave me a small truck instead which meant two loads an extra 3 hours. [name removed] and [name removed] were both fantastic!
Fast hard working employees
3 bedroom house. It’s was only a short distance. The move was was scheduled for 12-3pm but only arrived at 16:30. The boys were fast and professional. Very good workers. (Boota and Kulveer)
Poor service-would not use again
Got text message saying arrival 8.00am-8.30am arrived 9.10am no apology
Movers were small Indian man and everything seemed too heavy for them to lift
Went really slow I actually carried out stuff When I asked why so slow they advised need stamina for next job
Made me pay before unloading and wanted to charge $394.00 when it would not cost this much I questioned them then they said they would give discount to $255.00
They sent a declaration form to be downloaded and returned regarding Covd-19
at 1am on the move morning which I would not have ti...
The reviewer stated that an incentive was offered for this review
A bit disappointing.
At first I was really pleased with the service from [name removed] and [name removed] from T25. They arrived on time, picked up my items and confirmed drop off address. I was delivering a TV, fridge and two side tables to my 94 year old grandmother. [name removed] unscrewed my TV stand so it would fit in the box and said he will re-screw it when he dropped on the TV for my grandmother. Unfortunately this was not the case. My grandmother rang me after drop off in a disstressed state. The TV was still in the box and screws not put back in (if I k...new [name removed] wasn't going to re-screw them I would have not removed them as to avoid creating stress for my grandmother). The bed which was delivered was left in her garage. I was very upset with this as no one asked her where the bed should go. At 94 years old, I do not know how on earth anyone would expect her to move her new bed from the garage into her bedroom?? This is what upset me about their service. I was unable to see her to set up her new furniture hence I rang CBD Movers in order to have peace of mind for my grandmother. I honestly thought they would assist her to move each item to where she wanted them. The marble side table was left in the garage too - again how can she be expected to move this? When I rang the company to complain they said I should have been at the drop off and that it was my fault - how is that fair? I was at the pick up area and I had someone at the drop off area (grandmother). It would just make sense to ask the owner (grandmother) where the items should go and not just leave them in the garage. Very, very upset with this.
Moved already packed contents from a garage to a 2br apartment 15 minutes away. They arrived late, did the job ok in 3 hours, and charged me for 5 hours. I questioned their office, showing written evidence of time, but was ignored. This practice makes them end up not being as cost effective as they claim.
Won’t choose again...
All our big and bulky items are significantly damaged with scratches and dints. The removalists were not upfront and honest about causing damage as we only noticed after they had finished moving and left. It honestly seems like they tried to hide it while doing the job (eg: tried putting our fridge away in the kitchen compartment when we asked them to leave everything out in the living room for us to put away). At the end of our move they also rushed us with paperwork so we didn’t have time to read any of it, by turning the pages for us and say...ing “sign here, here and here. And don’t worry about this it just means we’ve finished our job”. Now that I think about it, it was probably something to say they haven’t caused any damages. After this, the removalist told me to give them a review, while he was standing over my shoulder trying to dictate my feedback. Look, it was Brisbane’s cheapest removalists for $85/hr + stair fees, but if you care about your items, you should spend more and go with someone who won’t cause damage and is professional.
Rahul and Preett from T34
One bedroom plus study with a lot of small things included. It took a long time to finish. We were tired. Long distance move. It was from 10:00am to 6:00pm. They put a dent on my Fridge. They were forcing me to write a good review in front of them that’s why I have to submit two reviews. I’m not using CBD movers again.
Still requiring a Response regarding Final Invoice
Used CBD Movers to move household furniture from our previous house to storage shed. Service on that occasion was very professional. Our 2nd move from the storage shed was poor. Still chasing up a discrepancy regarding the final bill, which they are failing to respond to.
Not good not bad
My move was from a 2 bedroom apartment to a 2 bedroom unit on level 2
The move was about 20 minute drive from my old address to new one
They arrived late to the point I thought they weren’t coming anymore but they did get the job done
The only con was they weren’t very talkative and spoke in a second language most times so it made me feel uncomfortable
I would recommend a different company
Too expensive with hidden fees
They arrived at the pick up location on time and came slightly late to the drop off location, but I was informed of traffic so this was no problem. However, there were several hidden fees like the time it took to find the pick up location and the use of a trolley (which they didn’t use after i had paid an extra $20), too expensive but got the job done at least.
Highly unprofessional service...Stay away
I had made a booking with CBD movers to move some furniture from my old house in Preston to new house (in Preston too, just a km apart) for 2 BHK house. This was my third booking wth CBD movers and I know the movers tend to waste time but I cannot oversee this experience. They were unreasonably slow, lazy and taking smoke breaks. To drive a km they were probably moving @ 10km/hr and took their own sweet time. When confronted the guys were extremely unprofessional and said that this is how they work.
To top everything off, they damaged the entrance wall of my newly constructed apartment.
On seeking help from customer support, they told us that since we have hurried them during transfer they ended up doing the damage and they are not liable.
Stupid payment approach
Arrived 5 hours later than expected, Dawdled while moving, and have a veryyyyyyyy stupid payment system whereby you have to predict how long it will take BEFORE they unload it. Considering we needed 2 trips, this was extremely frustrating... a logical, normal, sane approach would be to complete the job, then tally the time spent.
Find another option
2 Bedroom apartment move in Perth.
Positive - Arrived on time, the men doing the move were friendly, done in a timely manner.
Negative - Office selectively ignored emails and questions, little care was taken when moving items resulting in damaged furniture and walls. Inconsistent pricing to that listed and other jobs done in area for similar move.
Bad, if you have other option, don’t go to them
Ours was a 1 bedroom 1st floor apartment. We hired 2 people with a moving truck. They were quite slow in their work. And they told us they didnt know its a 1st floor apartment but we mentioned it several times. Please make sure whatever you mention to them in phone conversation, you keep a copy in WRITING/EMAIL because in our case, they simply said we didn’t tell them. So, they charged extra on top of the hourly moving cost.
Would Not Recommend
Truck used was way too small to fit all our furniture for a 3 bed house. 2 trips was not enough to transport all our stuff even with my husband helping out with a ute. We had to be out of the house by a certain time but ran way over time. Guys were slow and took way too long to unload. Refused to move TVs that weren't boxed up or very fragile items. Clearly dont have their own insurance. Would never use again.
Slow as a wet week
The two removalists arrived on time, which was a great start. But it soon became apparent they were not in any kind of a hurry. Ive used professional moving services before, and based on my previous experience I estimated a couple of hours work. It took these two well over four. We chose CBD because we could pay by the hour and we didn't have much to move - 3 (already disassembled) beds, two fridges, a washing machine and dryer, plus about 10-12 other pieces of furniture (tables, cupboards, etc.). I was amazed at how little they carried each tr...ip to the truck (one bed slat in each hand? Really?) and how long it was before they came back into the house after loading each piece. Plus on unloading they left the heaviest, most awkward item in he hallway instead of putting it in a bedroom. I had to do that bit myself apparently. I ended up telling them to leave a couple of items I originally wanted to take, they were so slow. My young kids even asked me why they were taking so long! Next time I will pay a little extra for professionals.
Moving contents of two-bedroom house including large French-door refrigerator to another house 10 kilometers away. Move started and finished on time.
This is the second time that I have used CBD Movers. The previous time was in July to move from a temporary rental property back to a house that I was selling. On this occasion I was moving from my previous home to my new one.
On both occasions I found the administrative staff to be very efficient, keeping me informed of the progress of the booking. The removalists themselves were efficient, friendly, careful and courteous. Your rates are very reasonable.
Review collected in partnership with CBD Movers
No care for your belongings
They arrived 40 minutes late, even though i was the first move of the day. Had no care or regard. Scratches on most of my furniture. Put items upside down. A queen mattress, that I had wrapped in a plastic protector, was ripped all the way through, exposing the mattress springs. Took just under an hour and a half to get the move done, charged me 2 hours, and then sat outside my property until 2 hours had lapsed.
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