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CBD Movers
3.4 from 2,346 reviews · View Statistics
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Reviews

  • Rates and Fees
    3.3 (3)
  • Job Satisfaction
    3.0 (3)
  • Timeliness
    2.3 (3)
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Emily
EmilyGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Felt pressured to leave a review

published

I was happy with the movers, although they were ten minutes behind time and claimed there was traffic while driving, I was charged for the hour and half, when it should of been just the hour. Not so happy to receive emails about leaving a review, and then a phone call asking for a review.

Rates and Fees
3/5
Job Satisfaction
3/5
  • Verified

Over charging

published

It was 4 bedroom house. Very short distance 2.1km. They arrived 9:00am. Finish loading around 11:40. Driver went to a short stop to get a coffee. Arrived at drop off point around 12:00. Finished unloading at 1:50. That’s just 5 hours total but still get charge for 6 hours.

Incentivised Review No
Susie
SusieGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Removal

published

Removal turned up 50 mins later than was advised and the boys were slow to get going only once my son and partner and 2 daughters started moving things to the truck did they start to pick up the past slightly.
Bit disappointed to be honest but done now.
Total move cost $865 for 3 beds sofa fridge washing machine drier bbq and some garden items and a few boxes.
All in now thanks
Boys were polite and friendly.

Rates and Fees
4/5
Job Satisfaction
3/5
  • Verified

Good service but need to be more professional

published

we have talked for big truck when we arranged the delivery, but last day i have received a phone call and said big truck is not working and they going to come with the small one and will remove for two times. i found it unprofessional, it was last day and i couldn’t cancel the delivery with you. other then that removers were here on time and removed gently

Rates and Fees
3/5
Job Satisfaction
3/5
Timeliness
3/5
CBD Movers
CBD Movers A.CBD Movers
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The reviewer stated that an incentive was offered for this review

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  • Verified

Glad they take customer feedback, hope they implement it..

published

They took away the truck when still 5 % of the goods are yet to be loaded, I had to call them to get it loaded again. Brought in flat tyre trolly that make their task slow inturn am charged more. Very tough handling of delicate items

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
srinivas k.
srinivas k.Sydney, NSW
  • Verified

Need to improve

published

My personal experience:

1. the removalists not completely moved my items almost 30% of items left

2. The removalists don't possess any soft skills and got rude attitude

3.Removalists were not taking care of goods, upon requesting they were reluctant

However after speaking resolution manager its all sorted out. I felt The management very responsive enough to respond and resolve the issue.

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Rochelle  N.
Rochelle N.Sydney, NSW
  • Verified

NOT RECOMMENDED

published
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
  • Verified

Settled

published

Refund will be provided by the company after justifying your case. Just need patience and gather supporting documentation or records such as pictures, parking tickets and time stamped photos. Customer service responds on time.

Incentivised Review No
Marshall
Marshall
  • 2 reviews
  • 1 like
  • Verified

Excellent removalist workers but dispatch is a disgrace.

published

This is a review of mixed emotion.
Firstly, the removalist men that performed the move were excellent, professional and efficient.
However, CBD removalist head office is filled with incompetent and unhelpful individuals. The day before the move they inform you that the removalists have a 3hr window to arrive, despite the fact you agree to a specific time and a 30min potential delay.
On the day the removalists were 2.5hr late after I threatened to not pay them.
Scheduling these removalists is a tough call. Competitive cost and the men that performed the move were great, but if you’re on strict timeframe don’t book via this company.

Incentivised Review No
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 Ina
InaPerth, WA
  • 2 reviews
  • Verified

Follow up

published

After having not one but two very negative experiences with this company- I wrote a truthful review full of criticism. It was then that a manager finally contacted me - I had no one ring me before. He assured me that an investigation would take place. I did mention that no compensation had been offered. He said he would have to get authority- and rang me back. I have received a small amount of compensation- less than I think is suitable- but I knew there was no point in trying for more. At least I got something.

Incentivised Review No
Lisa G.
Lisa G.Greater Melbourne (Inner), VIC
  • Verified

Wasn't happy but got offered a compensation

published

I was not very happy with the actual movers as they were trying to buy time but I was offered a compensation by the client services team after submitting some negative reviews on several websites.

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Doan's T.
Doan's T.Sydney, NSW
  • Verified

Super slow service!

published

They charged you with the cheap price because they will move it really slow to make you pay more! Please avoid this company!! Also asked you to pay for the deposit for haft an hour in advance and didnt refund or deduct later on! Watch out guys!

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
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Apratim Dutta
Apratim Dutta
  • 2 reviews
  • 1 like
  • Verified

An unforgettable experience!

published
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Apratim Dutta
Apratim Dutta
  • Verified

Moving experience

published

Althought the mover didn’t showed on the actual moving day and had to reschedule, it Was still great working with the 2 from truck T41 as they were very cooperative with the instructions given, gentle with the furniture as well. No issue following my instructions given to them Had a few mishaps but it happens, just had to adapt to the situation.

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
  • Verified

Great removaliats terrible company

published

The two removalists we had today [name removed] and [name removed] did a fantastic job. The service from the company they work for was the worst I’ve ever had. Booked a paid a deposit for a large truck and On the day they gave me a small truck instead which meant two loads an extra 3 hours. [name removed] and [name removed] were both fantastic!

Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Page 1 of 2

Questions & Answers

G F.
G F.asked

Have you been ripped off by CBD Movers or their other company 365 Cleaners?
Please report them to ACCC and ACA as they are investigating them for dodgy business practices and fake reviews.
If you see their fake positive reviews please report them.
Help protect other customers falling victim.

4 answers
rainbowmagic185
rainbowmagic185

Yes I was ripped by them. They did dodgy things during the time of house moving where I can't keep track of what they have done because We were too busy, later when we went back to them they said it was too late because we reported after 1 week and our claims will not be accepted. Please take action

G F.
G F.

Please email your story
aca@nine.com.au
Or
https://www.scamwatch.gov.au/report-a-scam

Or report them to ACCC
https://www.accc.gov.au/media-release/accc-releases-guidance-about-online-product-reviews

HELP STOP DODGY BUSINESSES AND FAKE REVIEWS

A.Pinto
A.Pinto

Yes, I have been ripped off by CBD Movers and they also got me to go with 365 Cleaners, terrible experience with both and I had to eventually book other services who were professional and got the job done. Go elsewhere, even Airtasker but not these shady businesses.

G F.
G F.asked

Have you seen the tricks this company uses?
Charging extra for stairs, using a trolley, when they don't tell you that when they tell you how much it will cost when you book.
Work slow and charge more. Carry one box at a time to drag it out.
Sending a small truck so not everything fits so they have to do second load.
Turn up late or not at all and blame it on the truck breaking down.
Making you pay before they will unload.
Claiming to have insurance but if you try and claim you can't or they just say the damage was already there.
Have a read through some of the negative feedback. A lot of people who have been tricked.
Do your own research before booking and decide for yourself.

4 answers
Paolo Rueda
Paolo Rueda

Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.

G F.
G F.

They employ people who have no experience to save money which ends up costing the customer in damages and wasted time.
They act like the customer comes first but the reality is they just want milk you of all your money knowing you won't be back.
Look at how many negative reviews there are vs positive, that is a red flag.

Danielle Fox
Danielle Fox

they wanted to send me a 8 tonne truck for 2 beds 2 wardrobes a office desk 1x tv cabinet and a tv .... somehow i dont think that fills a 8 tonne truck THEN on day of moving they simply did a no show tried to b.s it out they broke down IF there as big as they are - they could of just sent another truck ? ? ? even if it was smaller ...

PRUSER
PRUSERasked

Did you know that this company pays people who post negative reviews to change them to positive?

6 answers
R.P.S
R.P.S

No Pruser, but this does not surprise me mate

G F.
G F.

Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers.
Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews.
Worst moving company ever.

Sydney girl
Sydney girl

Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review

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