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CBD Movers
3.3 from 2,405 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.7 (276)
  • Job Satisfaction
    4.9 (289)
  • Timeliness
    4.9 (286)
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louise.russo1
louise.russo1Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like
  • Verified

Outstanding service! Absolute pleasure to deal with!

published
Rates and Fees
5/5
Job Satisfaction
5/5
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  • Verified

Great service

published

3 bedroom apartment. A short distance move. No damage to the items. Very efficient and polite. Highly recommend. I'm happy to use their service again. Professional Movers. Easy to communicate to.

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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  • Verified

Great Service

published

4 Bedroom home. Started and completed job in a timely manner. The team worked really hard and efficiently right through the process. We were very impressed with the service. We will use them again.

Timeliness
5/5
Incentivised Review No
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Duped
DupedGreater Melbourne (Inner), VIC
  • Verified

Slow and dropped the washing machine in front of me damaging it , then the crew lied when I made a damage claim

published

Small 2BR apartment,
10 minute drive to new residence
Took 6.5 hours for a 4 hour job
I had to hurry them up and because crew wasn’t strong they asked for my help ,
This was also used to deny my claim.

They dropped the washing machine off the trolly in the street right in front of me then when I made a claim the crew denied they dropped it .

A specialist technician diagnosed a cracked housing to an internal part which caused the machine to leak and said this has clearly been dropped.

**** UPDATE: The service agent gets Kudos for sorting this out hence the rating change. They have paid for the repair

Timeliness
3/5
Incentivised Review No
CBD Movers
CBD Movers A.CBD Movers
Duped
Duped

You already have all the details as have already written to support
Let’s
See if you take responsibility for your damage

CBD Movers
CBD Movers A.CBD Movers

Thanks for the update, let us review your complaint and will get in touch shortly

Regards,
CBD Movers

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Robert
Robert
  • 2 reviews
  • Verified

Great service

published

The move went very well. Communication was great. Movers gave me a call 30mins before arrival. Movers came in right on time and it took about 3hours to move my stuff from my 2bed unit in Bentleigh to Clyde.

Rates and Fees
4/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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  • Verified

Perfect .. exceptional service and very helpful

published

Moved from one 2 br apartment To
A similar size. The team were prompt and friendly
And helped with everything i asked .. exceptional service. Would definitely
Recommend .
Always kept in check and ensured I was happy

Rates and Fees
4/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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  • Verified

Highly Recommend

published

Highly recommend!
They came to the rescue last minute for us when our previously booked movers cancelled on us.
The two men we had were so officiant and lovely to work with.

Rates and Fees
4/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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Rikki M.
Rikki M.Greater Melbourne (Inner), VIC
  • Verified

Good Move

published

Nothing to complain about: They were on time & hard working, everything went smoothly & good communication as well. It was a short move (one part of Melbourne CBD to the other) with all the associated problems that the CBD has yet they navigated a way around all the problems. I would definitely use them next time.

Rates and Fees
5/5
Job Satisfaction
5/5
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Lynnie G
Lynnie G
  • 2 reviews
  • Verified

Very efficient

published

2 bedroom house, long distance, started early and finished late. Very friendly team, thorough and careful with items. There were a lot of items and they took very good care of all of them. Would recommend.

Rates and Fees
4/5
Job Satisfaction
5/5
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  • Verified

Great service, the two men assisting with our move were very helpful and nothing was too much trouble.

published

We needed to move a 2 bedroom house from one side of Melbourne to the other. The guys were prompt, really professional and went out of their way to help, many thanks to them both.

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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LaneR
LaneR
  • 2 reviews
  • 1 like
  • Verified

Great Job

published

1 bedroom, 1 bathroom apartment, and a 30 miniature distance to travel. Very timely and quick on the job! Great work and great communication. And I would use CBD Movers again. Would recommend to friends and family members in the future

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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Damo D.
Damo D.Metropolitan Adelaide, SA
  • Verified

Great company

published

Great team that helped me with a move. Was happy to do a small job as I was only in a 1br unit. The two guys were very helpful
Thanks

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
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Mia
MiaGreater Melbourne (Inner), VIC
  • Verified

Fantastic!

published

Friendly and kind staff who were super professional and helpful through the whole process. Great communication online and over the phone, and nice about my last minute change of plans!

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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  • Verified

They made the process very easy

published

2 bedroom 2 story house. The move was a long distance, at least 1hr drive away. They arrived right when I requested them to and got straight into it. Thanks

Rates and Fees
4/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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  • Verified

Excellent service

published

We were moving a 3 bedroom house a short distance to a storage unit. The movers came exactly on time and were very efficient, clean, careful and respectful. Could not have asked for a better service

Rates and Fees
5/5
Job Satisfaction
5/5
CBD Movers
CBD Movers A.CBD Movers
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Page 1 of 10

Questions & Answers

G F.
G F.asked

Have you been ripped off by CBD Movers or their other company 365 Cleaners?
Please report them to ACCC and ACA as they are investigating them for dodgy business practices and fake reviews.
If you see their fake positive reviews please report them.
Help protect other customers falling victim.

5 answers
rainbowmagic185
rainbowmagic185

Yes I was ripped by them. They did dodgy things during the time of house moving where I can't keep track of what they have done because We were too busy, later when we went back to them they said it was too late because we reported after 1 week and our claims will not be accepted. Please take action

G F.
G F.

Please email your story
aca@nine.com.au
Or
https://www.scamwatch.gov.au/report-a-scam

Or report them to ACCC
https://www.accc.gov.au/media-release/accc-releases-guidance-about-online-product-reviews

HELP STOP DODGY BUSINESSES AND FAKE REVIEWS

A.Pinto
A.Pinto

Yes, I have been ripped off by CBD Movers and they also got me to go with 365 Cleaners, terrible experience with both and I had to eventually book other services who were professional and got the job done. Go elsewhere, even Airtasker but not these shady businesses.

G F.
G F.asked

Have you seen the tricks this company uses?
Charging extra for stairs, using a trolley, when they don't tell you that when they tell you how much it will cost when you book.
Work slow and charge more. Carry one box at a time to drag it out.
Sending a small truck so not everything fits so they have to do second load.
Turn up late or not at all and blame it on the truck breaking down.
Making you pay before they will unload.
Claiming to have insurance but if you try and claim you can't or they just say the damage was already there.
Have a read through some of the negative feedback. A lot of people who have been tricked.
Do your own research before booking and decide for yourself.

5 answers
Paolo Rueda
Paolo Rueda

Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.

G F.
G F.

They employ people who have no experience to save money which ends up costing the customer in damages and wasted time.
They act like the customer comes first but the reality is they just want milk you of all your money knowing you won't be back.
Look at how many negative reviews there are vs positive, that is a red flag.

Danielle Fox
Danielle Fox

they wanted to send me a 8 tonne truck for 2 beds 2 wardrobes a office desk 1x tv cabinet and a tv .... somehow i dont think that fills a 8 tonne truck THEN on day of moving they simply did a no show tried to b.s it out they broke down IF there as big as they are - they could of just sent another truck ? ? ? even if it was smaller ...

PRUSER
PRUSERasked

Did you know that this company pays people who post negative reviews to change them to positive?

8 answers
R.P.S
R.P.S

No Pruser, but this does not surprise me mate

G F.
G F.

Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers.
Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews.
Worst moving company ever.

Sydney girl
Sydney girl

Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review

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