Thank you for making our move easy
. Our move was two rooms of one house to a unit
. Short distance; Wollert to reservoir
Good points; friendly movers
. On time
. Lent me tools to help fix my washing machine- thank you.
Poor points; I booked over a month ago for the 5th April, the company sent me a confirmation email which I’ll admit I obviously misread - it had been booked for the 6th. Although I misread confirmation I’m still disappointed it was stuffed up initially. I left work early Friday to meet them and they obviously weren’t coming. When I rang to enquire they weren...’t able to service my move that day as they were fully booked out. This put our move back a whole day. . On completion of the move the man didn’t have change so I had no choice but to pay him more than what I was charged. Customer service rang me and offered me a refund once I mentioned this- thank you. . Dragged my bedding on ground and it got quite dirty
Moving with CBD Movers
The removalists had a poor grasp of English. They could not understand what I said which resulted in a phone call from their office. I also received 3 phone calls and 3 emails asking me for feedback - a bit excessive! On the plus side, they were efficient and removed the furniture without incident.
Despite some bad reviews decided to give it a go because of their competitive hourly rate. Arrived one hour late but did call to advise of this. Two men worked very slow, what was originally supposed to be 2-3 hours of work turned out to be 4.5 hours of work. My husband and I ended up helping them with it because we couldn’t stand the rate they were moving any longer.
When we got to the destination we were then advised that their booking didn’t “state” there was any stairs involved. I did tell them at the time of booking that it was a townhous...e so it doesn’t take a genius to figure out that some furniture would need to be moved upstairs. Luckily majority of our furniture is for downstairs except for one tall boy which they refused to carry upstairs so it’s still sitting downstairs and we have to figure out a way to carry it upstairs. In hindsight, should have picked a more reputable company although hourly rate more expensive they would have worked at a more reasonable pace and the end price would have been similar.
OK move but dodgy pricing and invoicing
Recently had CBD move a small amount of furniture. As a result my fridge now has a small dent in it and I was not impressed when I saw one of the movers rolling my lovely blackwood table on its edge out of the truck!
I was also charged $225 in cash but received an invoice later for $152.50! No reply from CBD when I queried the difference. If you use CBD, keep a watch on how they handle your goods and check pricing carefully!!
First of all, there are not no punctual in time and 2 Hours late from booking time. They take all the items slow as they can do, also they have don't look like professional movers because there was no protection enabled for item, just covered with old blanket. Since I have moved for short distance didn't have much issues, later realised , it will not be wise decision to use them for long distance.
I am really sceptical about their service. If don't provide proper service it is going to disaster later to your business.
Great Company & Movers, Just WAY overpriced
Just wanna say a thanks to CBD movers at such short notice to move me within 24 hours. Very lovely people, reliable, friendly and good to deal with. But originally the move should of taken just under 3 hours with what needed to be loaded and unloaded. BUT 4 1/2 hours later! They were very slow movers. Cost way outta budget for what i got moved.
3rd time lucky, we had our stuff relocated
Was meant to come at midday, by 5pm no one had come so was rescheduled to 8am next morning. Guys came at 8am but couldn't promise my stuff wouldn't be damaged! So they quit... 3 hours later i call to see what the go is, and they they're sending out the 'good' guys, after midday finally turned up and actually did the job to how i was expecting it to be done. Lot of fuss & bother over such a small move, that I think I'd definitely use someone else when we move house! I was very disappointed.
Good Service but Delayed
We needed just 4 items moved from Brisbane Northside to Brisbane Southside. We had a small moving budget so we moved everything else in a number of car trips. We chose CBD Movers because of the low-cost quote. We were given the window of 12 - 5pm. We were waiting anxiously all day and ended up having to call the call centre twice to ask where they were and to make sure we still had a booking. I did not receive a confirmation upon booking which worried me but the call centre was helpful in providing this confirmation on the day of the move.
...At 6:25pm the driver phoned asking if we still needed them as they had just finished their previous job. They then arrived just before 7pm. We were frustrated with the delay and the wasted day but the movers were polite and accommodating. They promptly and carefully moved our items onto their truck, strapped it all in and then got to our new house in a good time. Overall, I was extremely happy with the price and the time the job took (just over an hour, including a 50 minute drive to the new property). However, the delay and other reviews I only managed to read after I placed the booking make me hesitant about using CBD Movers again.
Took longer than expected
Move from storage to 2 bedroom apartment
City to Balwyn
Movers were punctual. However the move took 4.5 hours, and that was including me and my mum pushing trolleys and loading boxes and moving things ourselves. The issue that despite having two men, only one was a very hardworking mover. They had only one big trolley to use, and one small trolley which me and my mum used while the second mover spent time folding blankets at the back of the truck.
I know they probably tried their best, and were very courteous but am still disappointed it took them 4.5 hours, with my mum and I exhausted from trying to speed things along.
Depends who you get for your move!
We moved from a 3 bed, single storey house over two separate days to tie in with selling our current home. Our move was over a short distance. First move was good. Truck arrived on time and got on with the job. Second move was disappointing. The truck was very late and the movers very slow and would not follow instruction. They were not very careful with our furniture and some was damaged and there was a lot of standing around instead of getting on with the job. We had to muck in and keep them moving and do some ourselves to save money and time. Wouldn't use them again if we were going to be moved by the second team.
Move arranged on short notice
Very happy that CBD were able to move on short notice, rang before coming as arranged, arrived a little later than expected but job was done in a speedy fashion. Only issue we had was that the front door (of rental house) was damaged and we may have to pay for restitution, or possibly even lose bond. Would like CBD to advise if we can claim this as part of the insurance we were told was covered in the cost of move.
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