Covid-19 Early Release
This super fund ought to be ashamed of itself. I feel a lot of you peoples pain in this hard time by unfortunately experiencing the same customer service as use are. My early release was approved on the 23rd April and sent to them via ATO its now the 5th of may and all ive received is a lousy were doing the best we can. Well sorry im struggling to actually believe use are use are stuffing people around with their hard earned and much needed money you bunch of crooks. Once ive been paid the money ill definitely be changing super funds this is absolutely disgusting and there will be action taking against these pigs.
Disgraceful customer service
Delayed covid 19 early release super. They have not communicated with me at all. 8 business days since ato approval ( 12 days in total since then ). Called many, many times to be told something different each time, all vague answers. Refused to let me speak to manager or receive an email detailing my delayed “ flagged “ forms discrepancies - supposed to contact me regarding said issues... nothing, and nothing mentioned in between 24 - until 29th about those issues. I had to call AFCA to get Complaints line number ( customer service reps should...have suggested each and every call but didn’t ). My account was resumed 29 April ( day 7 ) today is Monday, still no funds transferred. This company does not look after its customers, I will be changing funds as soon as my early super is released. Impossible company to communicate with. Will never be recommending anyone use CBUS. CBUS does not look after its customers, unless I by some miracle am the one exception. Multiple other super funds had released funds to customers within a few days.
Cbus early covid super release
Nearly 10 working days since ato instructed Cbus super to release funds. Still no sign of money. Frustrating. Called 3 times, went from 5 working days to 5-10 working days, wondering what's next. Horrible service and extremely disappointed in this time where money is needed to buy essentials.
Still waiting on Covid-19 payout 8 business days after ATO approval
It's super frustrating when you have mouths to feed and bills to pay. I have phoned 3 times to follow up and no-one seems to know what is going on. I understand they are super busy at this time but my partners superfund had the money in our account within 48 hours of ATO approval. Anyone else having the same trouble with them?
Update: 10 business days now, and nothing.
Not good enough
Cancelled my TPD and my life insurance without my knowledge and failure to inform me of this decision, cancelled before the 1/4/2020 deadline..failed to look after the interest of its member..
I have now been waiting for over a month for my funds to be transferred to my bank account. Cbus has been extremely unhelpful and rude throughout this period. I still have not had my balance paid or been given an explanation of why there has been such a delay considering cbus policy is that funds are paid within 5-8 business days.
Massive fall in funds
Been with them 15 yrs or so fed up in waiting 30 mins to get thro to them now lost 50 odd thousand dollars within a month they should have done something its peoples pension they are dealing with not good enough
Absolute dodge, definitely not following the law
They put a pay out in the wrong bank account, I informed them 2 day after transaction, no one did anything after continuous phone call with different stories and lies they finally got in touch with bank 2 weeks later. Now there is trouble to get the money back, if they got onto this directly before the 10 day mark the money would of been returned within 10 buisness days. The complaint department is full of lies. This is the worst company I have had to deal with in my entire life
STAY CLEAR OF CBUS
Great Super Company
Hubby had been with Cbus for over 10 years, recently had to cease work and put in a TPD claim through Cbus insurance. It was TAL insurance - stress free process. Successful and in my super account in a few weeks. Cbus customer service were also so friendly and easy to deal with.
CBus are great
I've been with CBus for the last twenty years.l am 65 still working when I want to withdraw money from my fund I simply fill out a withdrawal form send with ID and the money is in my acc within 7days tax free.The interest each month on my total fantastic also CBus you rock.5stars.
Staff knowledge is shockingly low
I am a financial adviser and find CBUS extremely difficult to deal with. There has not been one occasion where I have phoned the call centre and the employee can answer a simple question. They are very unreliable and product knowledge is exceedingly low.
Faulty Towers Without The Humour
CBUS will keep your money by any means. The below letter says it all!
I have had NO reply from the actual CEO but the complaints manager sent myself an email stating that she was looking after my complaint..... so I called.....
This lady didn't even know who I was and rudely told me that she would look into it within 45 days (so CBUS even finds away to hold on to your money longer because you complained about their service).
I have now complained to AFCA who has given CBUS until the 20/01/2020.
This people at cbus are nothing but criminals.
...Hi Mr [name removed], My Member number is .............. For five weeks l have been attempting to change my date of birth with CBUS Super. At of this time it has not been done and your staff tell me they do not know why it is not done, when it will be done and if CBUS will ever do it. WOW!!
I would give no stars if possible
Awful to deal with, customer service appalling. Only been with them a short time after 15 years with other superfund and what a mistake. Documentation is poor and has a real don't care attitude. Run for the hills folks
Disappointing Cbus Smart Home Automation
We had installed Cbus Smart Home Automation (Schneider Electric) in our house paying top dollar. After only 1 year the main program panel was found to be faulty. We spent a lot of time trying to get it replaced and finally in the end they came to replace the faulty panel. Shortly afterwards, the programming was not working properly so we had to contact the technicians to fix it. The Wiser system they had installed & programmed 2 years ago was also found to be faulty. We spoke to Schneider Electric rep who was extremely rude & careless and did not help us. It has cost of an extra $2,000 to replace the faulty Wiser system. We highly do not recommend the Cbus Smart Home Automation system by Schneider Electric
Have never had any negative issues with cbus
Hi I have been with cbus for about 4 years received a membership card shortly after joining and used their website regularly and had no issues navigating it or getting things I wanted done on it , the returns on investment have been better than other funds I have been involved with and fees are lower , I have attended many of there free seminars and found them very informative,I have recently retired and discussed income stream matters over the phone ,received postal information from them with forms which were filled out as much as possible fro...m them by them ,found persons on the other end of the phone helpful and well informed . When I finally lodged the forms apparently they had been superseded twice and as I was overseas when I discovered this they emailed the correct new forms to me ( again filled in as much as they could) , I lodged them new forms from overseas and 2 weeks later funds were deposited into my nominated account , I could not be happier with the service so far and would highly recommend cbus Cheers Ross
Fees are well up there!
Just collected my Super statements from my Apprentice days. $2000 of deposits, there was $700+ of fee deductions, of which nearly$500 were from CBUS. Goodluck earning a decent living in retirement.
Worst superfund ever....you will die before you get anything (member for many years)
Do not get involved with them they are a scam they take you for all you are worth. We get together contact 60 min and current affair and get them shut down.
October 23rd 2019 Update: To everyone **do not get cbus" it will ruin your life
I am at the transition stage of retirement. I signed a legal document saying when I reach 55 I can retire. Thanks to cbus I now live on the street.
Hardship and tpd claim
I was with them for 20years and granted it took a few months to get into see the specialist but as soon as all the necessary reports and paperwork wss recieved i hsd the hardship payment in my bank 3 days later and 2 weeks for a decision from the insurance provider and they said 10 to 15 days until i get the tpd payout. I could not be hsppier with their service
Appalling customer service
Unable to process salary sacrifice into my super as I’m over 65 years old. I’m still working full time. Have tried phoning Cbus but they don’t have enough staff to answer the phone. Sent 5 emails and get the standard reply “we will contact you” but no one ever has. This mob should not be in business. Shocking customer service.
Excellent Customer Service
I've been with Cbus for 18 months. I was having some issues on my insurance cover and was going to transfer to another big superannuation fund, only found that their service is even worse!!! (at least your calls will be answered with Cbus!!! )
Anyway, I determined to stay with Cbus, and fortunately my issues were solved later. I am so glad that I stayed.
I don't know about other superannuation funds, but comparing with the big superannuation fund that I mentioned earlier, Cbus has excellent customer service.
I have been a member for over 6 months.
I have had previous issues with CBus relating to critical policy changes on investment strategies that were hidden in 40 page product information booklets and not divulged by advisors.
Recently CBus modified their app and advised clients of the upgrade.
Superannuation accounts are accessible via the app.
Super Stream accounts still have to accessed via the Cbus website....
Love dealing with Cbus, they have a front counter and will answer Q"s or even fill out your application. Excellent service, so glad I left Host plus for Cbus, they paid out my hardship 4 days after filing, Wow.
Billions of dollars in unclaimed super pfffft
Cbus takes out 3 fees per month. Admin fee $6 TDP premium $5.40 DTH premium $5.35 these fees randomly go up and down. Cbus probably own the very company insurances are paid to.
Takes 5 days to proccess a financial hardship claim and 10 days for other claims, there is no way there is even a days work involved all the work is done by yourself on your application they simply need to read it review it approve it and PAY IT! 10 minutes work tops.They dont want you to take money from them as they use your money to gamble basically the more money the...
CBUS helped me become a member - went through the whole application process and guided me over the phone while I filled it out on-line. My superannuation is now being brought over from another fund into CBUS - I was helped with every aspect and cannot recommend them highly enough.
Worst company ever.
My partner is retired and has been taking some of his super out when needed. Not once has this been an easy task. He filled out the paperwork and sent it nearly 5 weeks ago, got one email to say that he hadn't written when he stopped working, I did that and sent the email. We waited and he rang them, oh we didn't get the email, okay it will be in next week, never went in. Again another phone call and I also sent another email for him stating that he wanted the money asap, nothing. He just rang them again now and told them he is getting a Solici...tor and that they are nothing more than liars and thieves. It was bad enough when they got everything computerised years ago hundreds of workers lost 10 years of their super because of a "glitch" in the system and even though the ATO had everything, Cbus refused to give it back, so nothing has changed. I honestly don't think one of them know what the hell they are doing. My partner was in the building industry for over 47 years and he would never recommend Cbus to anyone.
Questions & Answers
Will cbus be investing in bitcoin.
Do you get any money for a funeral when one is a member of cbus
Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia
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