I have recently discovered that i had an account with C-Bus, all the fees have gobbled up my account funds. This is after i asked to have the fees for death and T P D removed; as i had no idea that these even existed without my prior knowledge. I am astounded that these are charged and C US does not even have to advise any client, after all it is about us as we pay these people to look out for us not rob us slowly. I have recently asked for a copy of my past accountants the case manger refuses to give me my details, even though it is a lawful request.
Damned C-bus And Super
Wanted to cancel the insurance on the Super for my 17 yo son
Completed the forms and had to mail it three times. They kept sending letter saying the date was unclear/ dated after 30 days when received and so would sign and date again and mail again. After sending an email they then stated they could not assist via email. Started the process for a simple cancellation of insurance 6 months ago.
Hate to think if anyone had to make a claim.
It is easier to go through the process of transferring funds than to try again.
Useless, liars and thieves
I tried to rollover my superannuation from CBUS because I had two supers so I would like to transfer all my money to Bussq super fund
I called bussq to organize the transfer and whose process takes 14 business days. After that, I received a letter from CBUS stating that they need some information of me in order to withdraw the money: PASSPORT signed by the police to proof the identity, CBUS Number and Change of details form. I sent by post the required information and I didn't receive any answer.
so after 2 weeks waiting to hear from C...BUS, I called them and their answer was that they need to proof my identity because in their system appeared only one of my surname. Actually when I first set up the account on CBUS website I couldn't write my two surnames because it was just enough space to write one of my surnames and they didn't ask me for any documentation Two weeks after, I called them again and surprise surprise they asked me to fill up another form (Cbus Statutory Declaration) so it been 6 week so far from my first require and there's not progress at all. So, they are USELESS, LIARS, THIEVES and much more!!!
I would recommend not using cbus super
I was seriously injured a work and was able to access my super early which they instructed me was a 10 day proccess it has now been 57 days and i still have not received the funds
They are aware that i have no income at all and im trying to support 2 kids and myself and they just lie about when they received documents and just have a general couldnt care attitude
Anyone who is with cbus i would urge you to change to a fund that will actually work to help you
Absolute disgrace .... never ever use this company
It has now taken 32 days to process my claim , 23 phone calls , 37 lies , 7 non responded emails , 3 hours 16 minutes of my life wasted on the phone . Absolutey the worst customer service I have experienced in my 58 years on the planet . If you are thinking of switching or opening an account with this company ....RUN and RUN fast .
It has now been left to the superannuation ombudsman to sort out my claim .... all the while the money has been taken from my account .
These people are the biggest grubs i have ever had to deal with.They automatically put ridiculous insurance on your account and will do anything to avoid taking it off.I had to send a letter with a signed copy of my ID and they turned around and said that it wasn't clear enough,then i emailed it to them and they said they never got it.I then had to transfer my super to another fund cause they keep hanging up on me and refused to remove the insurance.Even after that i found out they even created another account with even more insurance and blam...ed it on my employer getting my birth date wrong witch they can't produce any proof the mistake.Now I'm going through a whole new nightmare trying to get access to my own money plus still paying there insurance.
Cbus is a SCAM! from day dot they sign you up with their insurance which covers death and disability injuries caused at work. They don't specifically ask you if you want this insurance but automatically sign up all new customers with it. This insurance costs approximately $750 a year.
There has been numerous occasions where people have either died or been seriously injured at work, when them or their family have tried to make a claim under their insurance policy which costs you $750 a year! Cbus fights tooth and nail doing there upmost to n...ot pay anyone out. What they do is, they turn around and say because you were injured at work you should be covered by your bosses work insurances..... Then what is the point in paying them for their insurance if they then tell you to make your claim through another insurance. Who on this planet wants to be insured twice for something? In the last 3 years of using Cbus as my super fund approximately $7500 has been paid into my account from employers. Everyone thinks that a Super fund is supposed to make profit through investment and interest. This may be true, they do make you a pathetically small amount of interest which a normal bank account yield would outperform and with far less risk at the same time. From the $7500 deposited into my super fund i now have a grand total of $4300. If anyone signs up with Cbus i suggest that you mentally prepare yourself for a most unpleasant retirement. Based on my experience Cbus will flush nearly 1/3 of all your money down the dunny. What a SCAM!!!
Poor customer service
Poor communication. Promise to make contact after 3 month period has elapsed to claim TPD. Had to ring them and they seemed to know nothing about my claim. I had to demand they send paperwork so I could complete. Filled in the mountain of requirements sent of told it would take insurance side 5 weeks at least to go through it. Weeks later I get letter requiring another mountain proof they require even though they have this information already. Once again send of information which took weeks to assemble as expected heard nothing since. It's been...5 months have emailed them about progress as expected no reply. Tried ringing in the past waited on hold twice for 30 minutes. They seem to answer all new business enquiry's quickly as soon as you push the number on phone you have claim lodged it's like ringing Centerlink you get put into a supposed cue and wait and wait. Have to agree with others about there TV adds being misrepresentation of how they really treat existing customers. So much for your claims about looking after your members and having claims settled quickly. Do your work for us or the insurance company who under writes your insurance side. Costs for this insurance is quite high per month considering your payout amounts. It's about time someone holds you to account and you don't treat us like sheep. Not happy!!! November 5th 2017 Update: TPD Claim Still dealing with these so called looking after members superannuation company for my claim for TPD. Only when you threaten them with legal proceedings do they seem to make contact and give you a thousand crap reasons why you claim is still in limbo. It's just been twelve months since my claim was lodged and still there insurer TAL are trying there upmost not to pay when they have full documented proof from numerous specialists that my claim is valid. Next step now I can write to them and vent my disgust at their pitiful efforts to resolve my valid claim. After 14 days if no reply I can contact the ombudsman and they will drag both Cbus and TAL into their office to explain why it's taken so long and usually find in favour of the person making claim. They can make them also cover my costs to date any interest this money is entitled to and damages. At this point that's what I would like to see happen. It's worth hanging in but make sure you still are paying the insurance from your super this is a loop hole they tried but I still have been. Most people I have been told usually drop out as they make it so hard. It's worth engaging a solicitor if they try to close of your case quickly and not pay. I did cost me about $1000 and this seemed to stop them making a quick decision in there favour. To date they have spent a few thousand dollars but got nothing they can dispute my claim. Every time they try to find something to dispute I dig in an not accept there crap. They have even changed doctors report answers to make it in their favour. Have proof of doctors report that doesn't match what they are claiming. The hole pack are in bed together taking our money and thinking we are all sheep. Some of us are Rams and do fight back when a wrong is committed.
Death benefit - outright misrepresentation of product disclosure
PDS. Product Disclosure Statement. This is a document what tells u what you are entitled to as a claimant. Find it on their website. It's not so easy to find but it's there. What I went through after the father of my son died with a terminal illness with CBUS was a long stressful series of their imparting misinformation which if I'd accepted would have resulted in accepting an amount less than 10% of what we were actually entitled to. I demanded answers to holes in their verbal communication which they used to explain their documented offer of ...specified monetary amount. I asked for a copy of PDS to be sent to me in writing. It never came. I asked verbally over the phone where could I find on their website. When I eventually managed to speak to case manager (tho emails and msgs had been ignored for wks) she claimed that at the time she was unable to give me website guidance as her computer was down. Told her I could wait. Ask a colleague. I was put off. She had told me I was not entitled to any death benefit on behalf of my son because his father had lived overseas for longer than 24mths. Totally inaccurate & not even close to being anywhere mentioned even 1% in their PDS. Approx 12mths after my son's father had died I was told this. Then at the beginning of December I received an 'offer'. I thought we weren't entitled to anything. We were given 28 days to object. A formal written objection stating why we would not accept. Note the timing - Xmas. A time when postal services are notoriously poor & u must allow to arrive in time before holidays begin especially when u live otherside of the continent. Long story short - I did my research, found out my rights without having any idea of what we were actually entitled to in monetary terms. I finally received full entitlement approx 20mths he had deceased. After CBUS claimed the case manager had been poorly trained....I sadly & regretfully didn't pursue further because it had been 18mths of massive stress. I without a doubt could've a claimed further compensation due to their poor handling in such a distressing life situation anyway without their further adding to it in questionable inaccurate practise to family members. I did on my own what everyone said I couldn't without a lawyer & which my son's father's family paid 10k in solicitors fees to fail to achieve (so called family friends....). There is so much more to our story details that seemed to imply outright dishonest unethical practices. My advice - u don't always need a lawyer, don't trust what CBUS tells u but read the PDS - it's easy to understand, it's supposed to be according to the law and use the law to object in every way u can to get what yr family is entitled to. (See superannuation tribunal website) It makes me feel so ill to see the recent advertising campaign for cbus I quickly reach for the remote to turn over as it brings up the worst stressful, unjust time of my life on behalf of my son, his family & loved ones fo his poor dad who died too young in distressing tragic circumstances.
Knowledge and patience of the cbus adviser my wife and I dealt with was outstanding. She answered all our questions in simple terms unlike some financial advisers we had spoken too.
My wife retired on Friday and her lump sum was in our account the following Thursday.
Pleasure to deal with an institution who actually look after their customers.
Treated with contempt after 35yr member
Upon lodging a withdrawal of what are my hard earned funds after all, I was informed that the day of receiving my paperwork was day " zero" !! Really. Well when you hear of the next baby born on the 0/3/2017 please get in touch with this lazybunch of rude young upstarts at cbus. We as inion members deserve better than being told it takes 14 days to process a withdrawal. They can take longer on the next one because it will be my last. I'm closing mine next week and depositing it elsewhere.. I urge every member to do the same and I'll be telling my fellow members to do the same. Appalling.
WRETCHED service by CBUS, their Customer Service seems a joke!
I tried to rollover my superannuation from CBUS because I had two supers so I would like to transfer all my money to Common Wealth Bank (CBA).
First of all, I called CBUS to check my balance and they said to me that I had an Insurance Health Cover whereas I never ever have signed any agreement to have it. After several talks with them, I called the Complaint Department and spoke with [name removed]. She told me that I didn't have a Health Insurance Cover and apologized herself for the information provided by her team.
I called CBA to org...anize the transfer and whose process takes 14 business days. After that, I received a letter from CBUS stating that they need some information of me in order to withdraw the money: PASSPORT signed by the police to proof the identity, COMMON WEALTH SUPER ACCOUNT number. I sent by post the required information and I didn't receive any answer. After some weeks waiting a feedback from CBUS, I called them and their answer was that they need to proof my identity (NOELIA LOPEZ MARTINEZ) because in their system appeared only NOELIA LOPEZ. Actually the account was set up by my former employer, so it was not my fault. Therefore, I denied to send again all the documents and they promised to give me an answer as soon as possible. I haven't received any answer, they are totally liars. I was really annoyed for this situation and I called them again, stating all and discussing with them. They engaged themselves to withdraw the money that day but again, it was a LIE.
Appalling service, lack of knowledge, typical call centre just wants to get rid of you
Following are the details of what I have experienced trying to rollover super.
I started my request through my new super fund of which I have confirmation cbus received on 11th May 2016. The funds transfer was rejected for no reason. Upon receiving a letter from my new super fund explaining this I contacted cbus.
28th June 2016 at 16:40 I called cbus and waited on hold for 45 minutes before speaking to James. James offered no explanation to why the funds transfer was rejected and undoubtedly assured me that he would have the funds sent th...rough before the coming weekend. The same day whilst waiting on hold I sent an online request asking for an explanation and requesting that my super be transferred. 4th July 2016 I received an email reply from Sophie asking AGAIN to confrm the super fund that I requested my super be transferred to. I responded confirming my new super fund. Received an automated reply saying "We will respond to your request shortly". No further response was received. 13th July 2016 there was a note entered in the cbus system regarding my super transfer to be processed. (I received this information from Oliva on 28th July 2016 at 15:00)
CBUS is not employer unfriendly
We have some of our employees with CBUS, they demand payment every month! & on weird end dates so we can't claim a tax deduction on some of the payments! Worst company to deal with, out of the 4 i have deal with. Just wanted to get the word out there.... do not use, recommend your employees use someone else.
Terrible Customer Service, Zero activity or accountability
I had an account with Cbus for a new job which I worked at for 6 months finishing in Sept 2012. Dec 2012 I requested via a Cbus form for this super to be rolled into another account. I received a letter from Cbus saying this was completed. Later whilst attempting to merge all my super accounts I gave permission for my new super fund to find other super funds and merge them into it. They attempted this telling me they found super with Cbus and Cbus refused to release it. I tried again using this method only to have Cbus refuse again, Cbus never ...communicating a thing to me since the one letter on 2012. I get an email from my new super fund saying they are still running check on other super monies out there for me and Cbus still isn't releasing the monies. I have now spent the last month email Cbus a written letter with my consent to roll it over and they continue to take their time to respond with the same answer "we need your written consent". Not only had I provided this 3 times over the last 3 years, I had emailed it to them directly in an email they responded to and they still won't action anything. They have not communicated anything. They haven't called me once. They don't even read my emails and respond to valid points made. Do not engage at all with Cbus. Terrible. Australian Super has been fantastic on the other hand. So have the 5 other super accounts I merged. No fuss proactive and communicative.
Nothing but disgust for this company
I've reached the age where I can now obtain my super but these people and this company are making it so hard. I don't understand the problem. I have filled out my paperwork, given all the necessary documents and yet nothing. It's not so complicated when they're taking your money but when it's time to give the people their money back its a whole different story. Cbus you are a disgrace with the way you treat your customers. I want my money and to never have to deal with such an incompetent company ever again
C-BUS Are they really working for the worker
I recently decided to take things into my hands regarding my super. I'm 45 and had a handful of super funds and decided I didn't want to ride the Stockmarket ups and downs and enter my own smsf and invest in bricks and mortar. So setup a smsf and buy a unit. I contacted the three funds I knew about and majority of my super. AMP, One I can't think of their name and CBus. AMP were fantastic all be it a pain regarding answering times and called me the day after they received my paperwork to tell me they needed proof the account I want the funds t...ransferred into was in fact a smsf account and they promptly processed the other fund not as helpful but said they would put a note on the file that I needed the money fairly quickly and see what they could do regarding getting money paid via bank transfer. Then there was CBus. Taking forever to get hold of they first said we can not help you we don't have your application. So chase up delivery proof as I sent certified mail and when I showed proof they had in fact signed for the transferred papers they suddenly located my paperwork. I explained the situation I was in and was told there was nothing she could do and it takes up to 30 days and then it is sent via snail mail in the form of a cheque. Cbus this is a disgrace that in 2015 you take 30 days to give me my money. You have been no help and your ads that say you work for us are rubbish. What you should say is you work for the same corrupt unions thugs and are controlled by the same Union thugs that think they can stop workers because they have no Union ticket. ie can't pay your Union bribes. I will tell my story to every person that listens. I work on building sites now that legislation is in place to force you to stop forcing people to pay your wages.
Happy with Returns
I've been with Cbus member for 4 years now and my Superannuation returns are going fantastically - it's easy to see how my balance is going through the web or only phone and I'm REALLY happy with the investment returns. I know I'm well on track to retire okay with Cbus looking after the investment performance. I used to be with AMP when my first employer signed me up with them - I wish I had known then what a terrible company with shocking results they had. They average something terrible like 4% returns per annum over a 10 year period. Cbus is...getting me about 13% average per annum over a 10 year period. It's a MASSIVE difference and will make a massive difference. Just goes to show - your money is better off with an industry fund who gives profits back to members and not with a bunch of pretenders who are reaping profits into their back pockets, it's scammy and dishonest and employers who sign their employees up to places like AMP are helping to scam their employees.
Questions & Answers
Do I have to explain what the funds are been used for on the bottom of stat deck form ?
If i have been out of work for 21 weeks, am i eligible for the financial hardship benefit payment? It took three months on top of the 21 weeks, to receive any sort of support payment from Centrelink.
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