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CBUS

CBUS (page 2 of 4)

1.6 from 76 reviews

Reviews

1.6

76 reviews
5
(9)
4
(3)
3
(0)
2
(1)
1
(63)
  • Transparency
    1.8 (30)
  • Customer Service
    2.1 (34)
  • Rates and Fees
    1.8 (17)
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Alex P.

Alex P.Metropolitan Adelaide, SA

Not good enough

published

Cancelled my TPD and my life insurance without my knowledge and failure to inform me of this decision, cancelled before the 1/4/2020 deadline..failed to look after the interest of its member..

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Dan S.

Dan S.Greater Melbourne (Inner), VIC

Extremely disappointed

published

I have now been waiting for over a month for my funds to be transferred to my bank account. Cbus has been extremely unhelpful and rude throughout this period. I still have not had my balance paid or been given an explanation of why there has been such a delay considering cbus policy is that funds are paid within 5-8 business days.

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Fox

FoxPerth, WA

  • 2 reviews

Massive fall in funds

published

Been with them 15 yrs or so fed up in waiting 30 mins to get thro to them now lost 50 odd thousand dollars within a month they should have done something its peoples pension they are dealing with not good enough

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Joel R.

Joel R.Launceston, TAS

  • 4 reviews
  • 1 like

Absolute dodge, definitely not following the law

published

They put a pay out in the wrong bank account, I informed them 2 day after transaction, no one did anything after continuous phone call with different stories and lies they finally got in touch with bank 2 weeks later. Now there is trouble to get the money back, if they got onto this directly before the 10 day mark the money would of been returned within 10 buisness days. The complaint department is full of lies. This is the worst company I have had to deal with in my entire life

STAY CLEAR OF CBUS

Transparency
Customer Service
Rates and Fees

Great Super Company

published

Hubby had been with Cbus for over 10 years, recently had to cease work and put in a TPD claim through Cbus insurance. It was TAL insurance - stress free process. Successful and in my super account in a few weeks. Cbus customer service were also so friendly and easy to deal with.

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CBus are great

published

I've been with CBus for the last twenty years.l am 65 still working when I want to withdraw money from my fund I simply fill out a withdrawal form send with ID and the money is in my acc within 7days tax free.The interest each month on my total fantastic also CBus you rock.5stars.

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Rates and Fees

Staff knowledge is shockingly low

published

I am a financial adviser and find CBUS extremely difficult to deal with. There has not been one occasion where I have phoned the call centre and the employee can answer a simple question. They are very unreliable and product knowledge is exceedingly low.

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Brad C

Brad CSydney, NSW

  • 4 reviews
  • 4 likes

Faulty Towers Without The Humour

published
Transparency
Customer Service
Rates and Fees
Dcat

DcatGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

I would give no stars if possible

published

Awful to deal with, customer service appalling. Only been with them a short time after 15 years with other superfund and what a mistake. Documentation is poor and has a real don't care attitude. Run for the hills folks

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Errol Kara

Errol KaraSydney, NSW

Disappointing Cbus Smart Home Automation

published

We had installed Cbus Smart Home Automation (Schneider Electric) in our house paying top dollar. After only 1 year the main program panel was found to be faulty. We spent a lot of time trying to get it replaced and finally in the end they came to replace the faulty panel. Shortly afterwards, the programming was not working properly so we had to contact the technicians to fix it. The Wiser system they had installed & programmed 2 years ago was also found to be faulty. We spoke to Schneider Electric rep who was extremely rude & careless and did not help us. It has cost of an extra $2,000 to replace the faulty Wiser system. We highly do not recommend the Cbus Smart Home Automation system by Schneider Electric

Ross

RossPerth, WA

  • 2 reviews

Have never had any negative issues with cbus

published
Transparency
Customer Service
Apprentice Ash

Apprentice AshSouth East Queensland, QLD

Fees are well up there!

published

Just collected my Super statements from my Apprentice days. $2000 of deposits, there was $700+ of fee deductions, of which nearly$500 were from CBUS. Goodluck earning a decent living in retirement.

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norm clark

norm clarkWide Bay-Burnett, QLD

Worst superfund ever....you will die before you get anything (member for many years)

published

Do not get involved with them they are a scam they take you for all you are worth. We get together contact 60 min and current affair and get them shut down.

October 23rd 2019 Update: To everyone **do not get cbus" it will ruin your life

I am at the transition stage of retirement. I signed a legal document saying when I reach 55 I can retire. Thanks to cbus I now live on the street.

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Craigro1980

Craigro1980Perth, WA

Hardship and tpd claim

published

I was with them for 20years and granted it took a few months to get into see the specialist but as soon as all the necessary reports and paperwork wss recieved i hsd the hardship payment in my bank 3 days later and 2 weeks for a decision from the insurance provider and they said 10 to 15 days until i get the tpd payout. I could not be hsppier with their service

Transparency
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Chris

ChrisVictoria, Australia

  • 3 reviews
  • 8 likes

Appalling customer service

published

Unable to process salary sacrifice into my super as I’m over 65 years old. I’m still working full time. Have tried phoning Cbus but they don’t have enough staff to answer the phone. Sent 5 emails and get the standard reply “we will contact you” but no one ever has. This mob should not be in business. Shocking customer service.

Transparency
Customer Service
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Sanya

SanyaCanberra 2600, ACT

Excellent Customer Service

published

I've been with Cbus for 18 months. I was having some issues on my insurance cover and was going to transfer to another big superannuation fund, only found that their service is even worse!!! (at least your calls will be answered with Cbus!!! )
Anyway, I determined to stay with Cbus, and fortunately my issues were solved later. I am so glad that I stayed.
I don't know about other superannuation funds, but comparing with the big superannuation fund that I mentioned earlier, Cbus has excellent customer service.

Transparency
Customer Service
RobS

RobSSouthwest, VIC

  • 9 reviews
  • 13 likes
  • Verified customer

Incompetent

published
Transparency
Customer Service
Peter K.

Peter K.Greater Melbourne (Metropolitan), VIC

Super payout

published

Love dealing with Cbus, they have a front counter and will answer Q"s or even fill out your application. Excellent service, so glad I left Host plus for Cbus, they paid out my hardship 4 days after filing, Wow.

Transparency
Customer Service
Don't you love your J.

Don't you love your J.Sydney, NSW

  • 6 reviews
  • 3 likes

Billions of dollars in unclaimed super pfffft

published
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Great service

published

CBUS helped me become a member - went through the whole application process and guided me over the phone while I filled it out on-line. My superannuation is now being brought over from another fund into CBUS - I was helped with every aspect and cannot recommend them highly enough.

Customer Service
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Questions & Answers

apicture

apictureasked

Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia

No answers
Nick D.

Nick D.asked

Right I can see the balance of my super account has dropped by 10k , that was yesterday morning ,, so why is it not in my bank account by now ??? Where is it ? Floating in the air somewhere ?

3 answers
Aaron w
Aaron w

It takes about 24 hours

Alyson H.
Alyson H.

Have yoi recieved it yet? Im also waiting

ven
ven

Omg i help my friend to withdraw covid unbelievable first they s say 5days now 10 to 14 days and called them to check and no explanation to why money is taking long to be paid

Paul R.

Paul R.asked

Hi everyone, I tried to change my asset allocation online to cash in march due to covert 19 affect on stock market. I could not do this as the web site was not working at the time. Did anyone have any problems using the site around this time. Cbus denies any problems. Paul Chittaway Point NSW

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