Worst company ever.
My partner is retired and has been taking some of his super out when needed. Not once has this been an easy task. He filled out the paperwork and sent it nearly 5 weeks ago, got one email to say that he hadn't written when he stopped working, I did that and sent the email. We waited and he rang them, oh we didn't get the email, okay it will be in next week, never went in. Again another phone call and I also sent another email for him stating that he wanted the money asap, nothing. He just rang them again now and told them he is getting a Solici...tor and that they are nothing more than liars and thieves. It was bad enough when they got everything computerised years ago hundreds of workers lost 10 years of their super because of a "glitch" in the system and even though the ATO had everything, Cbus refused to give it back, so nothing has changed. I honestly don't think one of them know what the hell they are doing. My partner was in the building industry for over 47 years and he would never recommend Cbus to anyone.
Income protection insurance.
Been with Cbus for 7years but join the income protection over a year ago. Was off work in August this year for 2.5 months.
Cbus send the forms out and return to them within a month after collecting all the documents from the doctors and physio. Have been waiting for 3weeks without any news. Call them up to see what happens, the didn’t receive it as they’ve move address!! Huh where’s the documents!! Luckily I made copy’s but not all of it. Back n forth for another month and now TAL wants my documents?!?!
Just received email today ...
The worst company I have had the misfortune of dealing with. I have been fighting them for 8 years to get my Total and Permanent Disability claim settled. Don’t give them your hard earned money. If you do need to make a claim, get a Very good and expensive solicitor, you will need it.
In a matter that required interaction with the call centre to rectify i found the staff to be unhelpful.
A simple matter required many calls to rectify because the first response is always to defend their position instead of just trying to find out what went wrong. This to me is a sign of shifting responsibility and is a concern because if a lowly call centre officer act's in this manner does the rest of the organization, considering my experience i will assume so. Overall a very poor experience and i will be rollingover to a better performi...
Biased,Emotional and Unprofessional.
On several instances on my claim, a Cbus representative would side with a party instead of following a procedure of neutrality. They also employ shady tactics, lies and deceit to avoid paying a claim which include sending incorrect paperwork to create confusion amongst parties to embezzle funds.
AVOID this fund!
I have recently discovered that i had an account with C-Bus, all the fees have gobbled up my account funds. This is after i asked to have the fees for death and T P D removed; as i had no idea that these even existed without my prior knowledge. I am astounded that these are charged and C US does not even have to advise any client, after all it is about us as we pay these people to look out for us not rob us slowly. I have recently asked for a copy of my past accountants the case manger refuses to give me my details, even though it is a lawful request.
Damned C-bus And Super
Wanted to cancel the insurance on the Super for my 17 yo son
Completed the forms and had to mail it three times. They kept sending letter saying the date was unclear/ dated after 30 days when received and so would sign and date again and mail again. After sending an email they then stated they could not assist via email. Started the process for a simple cancellation of insurance 6 months ago.
Hate to think if anyone had to make a claim.
It is easier to go through the process of transferring funds than to try again.
Useless, liars and thieves
I tried to rollover my superannuation from CBUS because I had two supers so I would like to transfer all my money to Bussq super fund
I called bussq to organize the transfer and whose process takes 14 business days. After that, I received a letter from CBUS stating that they need some information of me in order to withdraw the money: PASSPORT signed by the police to proof the identity, CBUS Number and Change of details form. I sent by post the required information and I didn't receive any answer.
so after 2 weeks waiting to hear from C...BUS, I called them and their answer was that they need to proof my identity because in their system appeared only one of my surname. Actually when I first set up the account on CBUS website I couldn't write my two surnames because it was just enough space to write one of my surnames and they didn't ask me for any documentation Two weeks after, I called them again and surprise surprise they asked me to fill up another form (Cbus Statutory Declaration) so it been 6 week so far from my first require and there's not progress at all. So, they are USELESS, LIARS, THIEVES and much more!!!
I would recommend not using cbus super
I was seriously injured a work and was able to access my super early which they instructed me was a 10 day proccess it has now been 57 days and i still have not received the funds
They are aware that i have no income at all and im trying to support 2 kids and myself and they just lie about when they received documents and just have a general couldnt care attitude
Anyone who is with cbus i would urge you to change to a fund that will actually work to help you
Absolute disgrace .... never ever use this company
It has now taken 32 days to process my claim , 23 phone calls , 37 lies , 7 non responded emails , 3 hours 16 minutes of my life wasted on the phone . Absolutey the worst customer service I have experienced in my 58 years on the planet . If you are thinking of switching or opening an account with this company ....RUN and RUN fast .
It has now been left to the superannuation ombudsman to sort out my claim .... all the while the money has been taken from my account .
These people are the biggest grubs i have ever had to deal with.They automatically put ridiculous insurance on your account and will do anything to avoid taking it off.I had to send a letter with a signed copy of my ID and they turned around and said that it wasn't clear enough,then i emailed it to them and they said they never got it.I then had to transfer my super to another fund cause they keep hanging up on me and refused to remove the insurance.Even after that i found out they even created another account with even more insurance and blam...ed it on my employer getting my birth date wrong witch they can't produce any proof the mistake.Now I'm going through a whole new nightmare trying to get access to my own money plus still paying there insurance.
Cbus is a SCAM! from day dot they sign you up with their insurance which covers death and disability injuries caused at work. They don't specifically ask you if you want this insurance but automatically sign up all new customers with it. This insurance costs approximately $750 a year.
There has been numerous occasions where people have either died or been seriously injured at work, when them or their family have tried to make a claim under their insurance policy which costs you $750 a year! Cbus fights tooth and nail doing there upmost to n...ot pay anyone out. What they do is, they turn around and say because you were injured at work you should be covered by your bosses work insurances..... Then what is the point in paying them for their insurance if they then tell you to make your claim through another insurance. Who on this planet wants to be insured twice for something? In the last 3 years of using Cbus as my super fund approximately $7500 has been paid into my account from employers. Everyone thinks that a Super fund is supposed to make profit through investment and interest. This may be true, they do make you a pathetically small amount of interest which a normal bank account yield would outperform and with far less risk at the same time. From the $7500 deposited into my super fund i now have a grand total of $4300. If anyone signs up with Cbus i suggest that you mentally prepare yourself for a most unpleasant retirement. Based on my experience Cbus will flush nearly 1/3 of all your money down the dunny. What a SCAM!!!
Poor customer service
Poor communication. Promise to make contact after 3 month period has elapsed to claim TPD. Had to ring them and they seemed to know nothing about my claim. I had to demand they send paperwork so I could complete. Filled in the mountain of requirements sent of told it would take insurance side 5 weeks at least to go through it. Weeks later I get letter requiring another mountain proof they require even though they have this information already. Once again send of information which took weeks to assemble as expected heard nothing since. It's been...5 months have emailed them about progress as expected no reply. Tried ringing in the past waited on hold twice for 30 minutes. They seem to answer all new business enquiry's quickly as soon as you push the number on phone you have claim lodged it's like ringing Centerlink you get put into a supposed cue and wait and wait. Have to agree with others about there TV adds being misrepresentation of how they really treat existing customers. So much for your claims about looking after your members and having claims settled quickly. Do your work for us or the insurance company who under writes your insurance side. Costs for this insurance is quite high per month considering your payout amounts. It's about time someone holds you to account and you don't treat us like sheep. Not happy!!! November 5th 2017 Update: TPD Claim Still dealing with these so called looking after members superannuation company for my claim for TPD. Only when you threaten them with legal proceedings do they seem to make contact and give you a thousand crap reasons why you claim is still in limbo. It's just been twelve months since my claim was lodged and still there insurer TAL are trying there upmost not to pay when they have full documented proof from numerous specialists that my claim is valid. Next step now I can write to them and vent my disgust at their pitiful efforts to resolve my valid claim. After 14 days if no reply I can contact the ombudsman and they will drag both Cbus and TAL into their office to explain why it's taken so long and usually find in favour of the person making claim. They can make them also cover my costs to date any interest this money is entitled to and damages. At this point that's what I would like to see happen. It's worth hanging in but make sure you still are paying the insurance from your super this is a loop hole they tried but I still have been. Most people I have been told usually drop out as they make it so hard. It's worth engaging a solicitor if they try to close of your case quickly and not pay. I did cost me about $1000 and this seemed to stop them making a quick decision in there favour. To date they have spent a few thousand dollars but got nothing they can dispute my claim. Every time they try to find something to dispute I dig in an not accept there crap. They have even changed doctors report answers to make it in their favour. Have proof of doctors report that doesn't match what they are claiming. The hole pack are in bed together taking our money and thinking we are all sheep. Some of us are Rams and do fight back when a wrong is committed.
Death benefit - outright misrepresentation of product disclosure
PDS. Product Disclosure Statement. This is a document what tells u what you are entitled to as a claimant. Find it on their website. It's not so easy to find but it's there. What I went through after the father of my son died with a terminal illness with CBUS was a long stressful series of their imparting misinformation which if I'd accepted would have resulted in accepting an amount less than 10% of what we were actually entitled to. I demanded answers to holes in their verbal communication which they used to explain their documented offer of ...specified monetary amount. I asked for a copy of PDS to be sent to me in writing. It never came. I asked verbally over the phone where could I find on their website. When I eventually managed to speak to case manager (tho emails and msgs had been ignored for wks) she claimed that at the time she was unable to give me website guidance as her computer was down. Told her I could wait. Ask a colleague. I was put off. She had told me I was not entitled to any death benefit on behalf of my son because his father had lived overseas for longer than 24mths. Totally inaccurate & not even close to being anywhere mentioned even 1% in their PDS. Approx 12mths after my son's father had died I was told this. Then at the beginning of December I received an 'offer'. I thought we weren't entitled to anything. We were given 28 days to object. A formal written objection stating why we would not accept. Note the timing - Xmas. A time when postal services are notoriously poor & u must allow to arrive in time before holidays begin especially when u live otherside of the continent. Long story short - I did my research, found out my rights without having any idea of what we were actually entitled to in monetary terms. I finally received full entitlement approx 20mths he had deceased. After CBUS claimed the case manager had been poorly trained....I sadly & regretfully didn't pursue further because it had been 18mths of massive stress. I without a doubt could've a claimed further compensation due to their poor handling in such a distressing life situation anyway without their further adding to it in questionable inaccurate practise to family members. I did on my own what everyone said I couldn't without a lawyer & which my son's father's family paid 10k in solicitors fees to fail to achieve (so called family friends....). There is so much more to our story details that seemed to imply outright dishonest unethical practices. My advice - u don't always need a lawyer, don't trust what CBUS tells u but read the PDS - it's easy to understand, it's supposed to be according to the law and use the law to object in every way u can to get what yr family is entitled to. (See superannuation tribunal website) It makes me feel so ill to see the recent advertising campaign for cbus I quickly reach for the remote to turn over as it brings up the worst stressful, unjust time of my life on behalf of my son, his family & loved ones fo his poor dad who died too young in distressing tragic circumstances.
Questions & Answers
Anyone still waiting for their early release? Curious as to excepted timeframes . This is my second shot. First time round was a 4week mess for me. Hoping Cbus got there crap together this time round .. tia
Right I can see the balance of my super account has dropped by 10k , that was yesterday morning ,, so why is it not in my bank account by now ??? Where is it ? Floating in the air somewhere ?
Hi everyone, I tried to change my asset allocation online to cash in march due to covert 19 affect on stock market. I could not do this as the web site was not working at the time. Did anyone have any problems using the site around this time. Cbus denies any problems. Paul Chittaway Point NSW
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