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Never build with this company
As I said in my first review the company lied about everything since we signed the contract. Instead of starting building in Feb as it was promised they changed it to April with excuse they are very busy and they cannot start as agreed. Then I wrote my first review Bad experience. I could hardly get in touch with people in charge but after review I had at least five calls asking me to take off the review and if I do so they will move the prestart forward and start building in March. Off course, that didn’t happen. They did move the pre start bu...t they didn’t move to the site. After I took off the review everything went back as it was before ,even worse. Now they say they can’t start before end of April, honestly I don’t think it’s gonna happen any time soon. The worst thing is that you have noone to complain to, everyone says it’s not up to me and all in circles. I feel so helpless. Instead of being happy when building my first home I am very sad and hopeless. I am still paying two mortgages and who knows for how long. If anyone has any advise, please let me know.
Dishonest and Bad Faith Practice
We were all set to sign our contract for a new build. We'd been working with Celebrations for around three weeks on some modifications to one of their plans, decided and confirmed, we were just waiting for the rep to finalise things.
Enter the COVID-19 stimulus packages for building / renovations and the rep tells us we need to sign by Friday because Celebrations will no longer be making modifications to plans for people, as dictated by management (that was at the start of the week).Wednesday, the rep is out to do a Site Works estimate on our p...
Issues with build since week 1 moving in
Issues to one side of property since we moved in. Cracks galore in walls, cornice, tiles, render, roof. Keep getting told its settlement and nothing to do with structural. Strange its happening only on the one side not the whole house if it was settlement. Been pushed away once again to fix myself ans take there word on it until the next issue arises.
We built over 6 years ago! We are currently in the process of having to retile our en-suite shower due to waterproofing failure. In the process of pulling the tiles out we have found tiles on top of tiles on top of tiles !! Not sure you can waterproof over multiple layers of tiles!! Clearly they need to employ legitimate tilers!! Would never build with celebration again and definitely won’t ever recommend them!! Attached is a picture of the tiles found (step to get into the shower-4 layers of tiles on top of each-other and ridiculous amounts of mould between each one, and the window ledge in the shower-2 layers of tiles on top of each other)
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New home owners beware of Post Construction service - 2 years since built 2/7/2019
Everything was fine during construction till handing over the key. And I agree to all the good feedback mentioned here during construction till Handover.
But please read all the bad feedback shown here in Product Review and you will see the issue is almost the same. Post construction service is terrible. My issue, they did a 12 month inspection and there were lots of cracks on the wall and cornice area (between wall and cornice) through out the property. These were fixed at the 12 month service inspection. But the same cracks appeared an year a...
Proceed if you only want a 12 month warranty.
Sales Process was fine, Prestart confusing as my wife's name didn't (still don't ) appear on any contract, Construction had a hiccup between developer and Celebration which was handled without me but got of to bang. Received handover in 6 months from slab down. Some of the long span beams was joined on the edge of the wall. After our defects period we have a shower leaking around the door seal and rising damp is noticeable on the wall. The shower door manufacturer came out to seal it and told me the door was installed incorrectly. The shower is...still leaking.... Floor boards was moving and attempted to be fixed with glue. We had to remove the glue protruding from the joined. We still have gaps between our floorboards. I was told that we are out of our 12 month repair period...... Other builder will give you up to 10 years warranty......
A year or so ago, I would have given Celebration Homes a much higher rating. Like other new home owners building for the first time, we were inexperienced and thus were delighted when our house was build in a short time, compared to others. Unfortunately, prior to handover, we found our garage floor etched with ugly tyre marks which could not be removed or rectified to our satisfaction. There were many other defects along the way (leaking washbasin and sink, cornice and wall cracks, uneven plastering etc) and most were satisfactorily rectified ...in the first year. However, things started to get worse after that. We have now lived for almost 2 years in the house. A few tiles in our kitchen splashback, ensuite and common bathroom have long cracks on them, there are long cracks in the walls (some run down the entire length of the wall) and under the cornices around the house, the edging strips for the ensuite tiles have discoloured and the wall plastering falls off easily. I can understand if it is due to wear and tear but it is not so. None of these were found in my previous rental. My next-door neighbours who built with Celebration Homes are also facing similar issues, unlike others who built with other builders. We had contacted Celebration Homes only for them to send someone to take pictures and offered to give us some phone numbers to get them done up ourselves. Nevertheless, we are very disappointed with the after-sales service and with our experience building with Celebration Homes.
Our house is falling apart after only 13 years
There’s plenty of reviews on here from happy customers who built with Celebration Homes within the last 12 months (still in the honeymoon period so to speak), so I thought I would share with you all how well (or not) their homes hold up over 10+ years down the track as we built with Celebration Homes back in March 2005.
We had far too many issues that required attention and rectifying as per the pre-handover inspection form that was completed when the house was completed and these took way too many calls to get them sorted in a timely manner.... One of the issues raised was the cracked wall/floor tiles and the grout that was full of hairline cracks for the shower in our ensuite. The cracked tiles were replaced, however we were fobbed off and told the cracking in the grout was perfectly normal and they refused to rectify it. Fast forward to the present and the shower in question has now leaked due to grout failure and damaged the outside of the 3 walls on which it fronts. The damage has been inspected by a builder this week who informed us the shower doesn’t have a waterproofing membrane either, however this was not a legal requirement at the time when the house was built (It was a legal requirement a few years later), however any reputable builder would have waterproofed their wet areas. The shower in the other bathroom is also starting to experience the same issues, so both will now require a full strip out and re-build to rectify. We also received a letter from Celebration Homes recently to advise it has come to their attention there has been an increase in the number of ceiling failures across WA homes and they recommend we have ours checked. Our ceiling in our main living area has recently started to sag and drop in several places, with the screws used to hold the sheets the plaster sheets visible in many locations. After speaking with a plasterer regarding the issue he claims this is due to a lack of nails and glue used by the builders plasterer at the time of construction.
Fine till stuff needs fixing.
The build process, pre-start and salesman were great.
Was "required" to build a retaining wall that wasn't required and was later buried.
But as soon as handover was completed and things needed fixing, I was told "We agree its not as per plan, but we are not going to fix it."
After taking them to the Building commission and 9 Months later, the changes were finally completed.
Disappointing experience – my advice, proceed with caution
I thought I would post my experience with Celebrations on here in the hope it may save someone else from similar pitfalls. I haven’t built with Celebrations, I didn’t get that far. However, I did pay a deposit and had every intention of building with them - I couldn't post the review without the construction end date which is why an estimated date is provided, had things gone differently. Unfortunately, the house I signed up for didn’t fit my block of land. After initial consultations, where I was shown a plan that I was told was suitable for t...he block of land I wanted to purchase (rear-loaded, 8m frontage), and being happy with the design, I paid my deposit. Once the engineering survey was completed, the sales consultant contacted me to inform me that the distance between the front of the house and the front fence was 37cm, which meant that this was the width of the path to the front door. He offered some suggestions to address the situation, mainly making the house smaller to increase the width/distance, however, it would only increase the width to about 90cm and I felt it would make the house a bit too squishy. Another suggestion I was given was to leave it and build it with the 37cm width – I don’t know much about building regulations, but common sense would surely suggest this isn’t practical? Maybe it was a poor joke, but I don’t know. The situation was really disappointing because I was led to believe the plan was suitable (via email), and I had even asked during a conversation with the consultant if the house fitted on the block and how much space was at the front with consideration for the stairs that are at the front of the block, before I paid a deposit – the response I received at the time was that it would be between 2 and 3 metres. The excuses I was given for the situation was that the block was not titled and that the stairs were not on the estate plan. The block was cut though, and it was possible to view it, stand on it, and visually get an idea of the block. Despite the setback, I thought I would persevere with Celebrations, as sometimes things just don’t go smoothly, and solutions can be found. Unfortunately, things just got worse; the main issue from my perspective was that we just weren’t on the same page to address the situation. I had to email to clarify what extra charges, fees, or any other costs I would be liable for as they never sought to inform me. They sent me working drawings and documents for the house that didn’t fit my block, even though I had made it clear I didn’t want to proceed with that design because it didn’t fit on the block. Six weeks after being told about the situation (2 months after paying a deposit) I emailed them to express concern at the progress – I had seen two additional plans, but they weren’t very good in my opinion – and this was responded to with a statement that they could show me another design. The situation was not helped as the real estate agent selling the land on behalf of the developer was getting impatient – I’m not sure if the developer could take the block back off me, but this is my first home and I don’t know that they can’t as I had only paid a deposit for the land; Celebrations did not address this situation with me. I started to think that maybe I was being too fussy, so I decided to test this theory and speak with some other builders. Of the 5 builders I spoke with, 3 of them inspected the block and even measured the stairs so that it could be taken into consideration, and within about 3 weeks I had 6 designs to choose from (1 builder had 2 designs). I gave Celebrations one last chance because I had paid a deposit and they had one more design, unfortunately, in my opinion, it wasn’t as good as the other options. Celebrations did offer to try and come up with something else, however, it had now been almost 4 months since I paid a deposit on the land and to Celebrations, and I wasn’t going to be granted any more time by the developer to allow Celebrations to show me any further designs, and I informed Celebrations of this time constraint. I did subsequently email Celebrations and ask about the possibility of a refund, or partial refund, which wasn’t possible. Rather oddly in the response the sales manager offered to show me a design? I asked for clarification, if there was another design that had been produced without my knowledge, and a proof of charges. The response I received didn’t acknowledge my question about an additional design and stated that $1,095.70 was spent on the engineering survey and more than a $1,000 was spent on admin costs. A breakdown of the admin costs wasn’t provided, and I haven’t followed-up as I don’t think I’m going to receive a transparent response – I had to follow-up to receive a response to my email – although it would be interesting to know if part of the admin costs included the drawings and documents I was sent for the house that didn’t fit my block. It was disappointing that they stated they could show me a design in this last email, because there was no intention behind it given the circumstances. I guess it’s to cover themselves if I complain so that they can say they offered to show me a design, however a meaningless statement it is. I’m not sure how I could have avoided this situation; I believed the sales consultant when he said the house suited my block and didn’t think there could be any problems significant to prevent me from progressing with building with Celebrations. I feel like I provided more than enough time for the situation to be resolved with Celebrations. I am disappointed because I missed out on the extra $5,000 FOHG (I would have been eligible if the house fitted) and I lost my deposit that I paid to Celebrations which for someone trying to build on their own, or anyone for that matter, is a significant amount of money. Personally, I’m flabbergasted that this situation unfolded and an outcome that was good for both Celebrations and myself couldn’t be found.
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Do not build with this builder.
I built with them 2 years ago,
Nothing but bad service from start to finish.
And now after 2 years and cracks appearing all over house, and after inspection by them, told me that it's not up to them to fix it, it's my responsibility now. Goodbye.
We will see about that!!!
I will now organise an independent building inspector to go over the whole house and point out all the defects to them and see what he suggests.
Hard to believe all the positive reviews after our experience with Celebration Homes
On meeting [name removed] we were so excited to build with Celebration Homes. We experienced amazing customer service and were over the moon to be building. Also [name removed] at Resolve Finance was fabulous. Unfortunately ever since pre start we pretty much received no customer service with too many problems to mention in this review. In pre start we felt rushed and we were still making decisions on the way home and changing things. We received poor service the whole way through the build. When it came to picking up keys nobody was interested...in meeting with us unless it was under their terms even though the date had been booked for a week. We were told this was due to team training which it seems takes precedence over customers. We were finally told we could pick the keys up at reception, what great service after spending all that money! We moved into our new home at the weekend and after being told the property had been cleaned and all items addressed at lock up had been fixed we found out this wasn't the case. We were met with a badly stained driveway which was our first disappointment. We had paint chips on the internal painted walls, a poor patchy paint job in one of the bedrooms, no gpo cover on a plug socket, damaged kitchen kickboard, pendant drop lights that were out of alignment, a spotlight not working, scratches on the stainless steel sinks, paint on the carpet and plug sockets, bad tiling workmanship, stains on the garage floor, a corroded door handle, the list goes on from here. Some problems had been addressed at the lock up meeting and we were told they would be fixed within 10 days, they weren't. We met with our site supervisor on Monday who said he would look at the issues but to say we are devastated is an understatement. We both work full time and can't just take time off work to get these issues sorted, even though I suspect its more like months of waiting if things even get fixed at all. We definitely do not have the house we dreamed of and have experienced no kind of customer service or support that we were told we would receive. A complaint had been made to a senior member of staff when we picked up keys and we were told to put it in an email. We have done that but now we have been informed she is now off sick and they don't know when she will be back, how convenient. We have had no call from any representative from the Celebration Homes office since receiving the keys and not one apology from anybody about anything. Our site supervisor, is trying to correct the poorly installed lights and drive but we have had no response on any other issues and I feel like we are a burden. This morning I woke up to a fly screen hanging out of the frame that overnight has bent all out of shape, obviously not put in properly in the first place. Would I recommend Celebration Homes? Absolutely not!!
Sagging Ceilings and Hot Water Cylinder leaning to one side - appalling workmanship and after servic
I am absolutely disgusted with Celebration Homes in that they refused to take ownership of the faulty workmanship for the continuing sagging ceilings at my property which they claim have to be maintained by ourselves as the home owner. I find this absurd that they are asking me as the owner to maintain my ceilings – and how does one do that!!! Their service department has been round multiple times to fix the issue but it has not been rectified to satisfactory, and the same problem is occurring in other rooms. I have called them multiple times a...nd they state that “works now considered a part of your regular home owners maintenance as the items covered under warranty for 6-12 months” which I find absurd as the problem has never been fixed properly in the first place. So are they trying to imply that the ceilings only last 6 to 12 months, what a stupid response! They sent their own sister company, Ceiling Solutions to which is part of the APG group to provide a report, who are obviously going to supply a bias opinion as it is part of their own organisation! I have also reported to Celebration Homes that Hot Water Cylinder has lent to one side to which they have not rectified. Again this is down to bad workmanship as they have rested the cylinder tank on a paving slab which obviously has sunk into the sand. The cylinder tank should have been rested on a solid concrete base which again Celebration Homes are refusing to rectify. Celebration Homes need to take full responsibility to rectify these issues and I would not be recommending them as after service is appalling! Do not trust Celebration Homes and my advice would be really think hard before signing up with them as they do not take any responsibilities to rectifying their faults, as I found all they do is fob you off with rubbish just to disown the issue! Remember you have been warned!!!
Strong start but dismal finish - beware!
The sales process started great - our salesperson was really enthusiastic and responsive and the design was really creative. But then it was like a switch flipped and suddenly the process was rushed and disorganised. After we signed the original deposit the salesperson failed to send us copies of paperwork and failed to send us the pre-start booklet (we had to choose on the day!). They then attempted to charge us $9000 for an additional 70cm of kitchen bench - it wasn't until we refused to sign that the price dropped to $2000 because they forgo...t we signed up for the 'display specification'. Ultimately we were so excited by the design that we wanted to go ahead regardless. The build process was then managed well - the time frames were quick and the build manager responsive and balanced. Although they did respond with the standard company-line 'its not in our policy to do so' on a few matters now-and-then but changed their approach when a reasonable argument was put forward. The quality of the build varied between trades - our bricks walls are some of the straightest that were ever built according to all of the other trades who have been in! BUT... the driveway wasn't compacted prior to laying the pavers (over plastic signs none the less!), the painters touched up our white doors with cream paint, and our laundry and ensuite floor tiles send water in the direction of our new floor boards. Some hits and misses in the quality area, and while we didn't mind the misses (some are always expected) we are continuing to have severe difficulty in getting defects rectified and it has ultimately just ruined the entire experience for us... The handover and post-construction service has been simply atrocious. A week before handover we had a new supervisor assigned and none of the final repairs were completed. We were repeatedly harassed to take handover despite a bent window allowing any petty thief to slip in a screw driver and access our house. We had one supervisor [name removed] and tell us to 'see them in court' because we couldn't prove the lack of compacting on the drive way was their fault. We've had repeated conflicting opinions from trades assessing repairs where the original person said there was no defect but when we insisted a second contractor review the opinion has then changed and repairs progressed. Finally, we've had multiple instances of Celebrations claiming that they/contractors tried to contact us repeatedly but we never responded - this was/is absolutely untrue (and why didn't they email us if they couldn't get us on the phone?!) and is what has ultimately driven me to write this review after receiving another such response today. Over 18 months after moving in we are still waiting on our wet area floor tiles to be replaced, which is preventing us from finishing our laundry and bathroom - why would we delay?! We have several other defects outstanding but have just decided to repair ourselves as it is not worth any more stress - I've decided my one cream and one white door on the entrance to our theatre is 'quirky'... What was a reasonable build has turned in to a nightmare finish and i would unfortunately not recommend Celebrations to anyone unless you need to meet strict time frames. And if you do choose them - stick to your guns and record everything!
Most frustrating time of my life
My experience building with Celebrations has been very frustrating and has left me feeling that I was only a number with the suppliers/contractors being the clients not me. Our sales rep gave us the impression that Celebrations would go above and beyond but in my opinion they put their suppliers/contractors needs/wants before ours. Their paperwork/documentation gets very confusing and you keep getting pushed to make a snap decision. Their lines of communication are very slow with some responses taking over 1 week to reply. I thought the perform...ance and general building knowledge of the supervisor was below par and that he accepted the minimum standard from his tradesmen. So starting from the beginning. It took 6 months to break ground after signing with Celebrations to which my wife had to follow up with the council for building approvals as advised by Celebrations (thought that should be Celebrations task). Once the construction started we notice there were differences from our plans to what was being built. During a site meeting with Celebrations it was found that the plans had been changed without our knowledge or approval. At that time and after a lengthy discussion we were advised that we had to accept the proposed changes and the new plans. At this point we decided to engage an independent building inspector as we started to loose confidence that things would be done correctly. As it turned out it was the best decision we made as the inspector found numerous defects during the build. Other issues during build: -Walls erected in the wrong place -Door frames installed wrong way around (doors opened in wrong direction) -Sliding door frame damaged then repaired, After 3 months of asking frame was eventually changed -Odd color bricks used in Alfresco (I will be rendering in the near future as it is an eyesore) -Wardrobe shelf mounted outside of wardrobe (took another two attempts to get it right)
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at firstname.lastname@example.org they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
Get an answer from our members and Celebration Homes representatives
About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
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