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Home Builder is only as good as the after sales service provided.
During construction of house we had requested, 3 ethernet ports (Master Bedroom, Cinema Room and Living Area)
We never used two out of the three ports within the house as it is a small house and wifi was sufficent, however with the pandemic we needed all ethernet points and discovered that 2 out of the 3 ports were non-functional.
I had a word with celebration home who asked me to contact Intelligent Homes (Who i suspect are a part of Celebration Homes or provide smart wiring cabling to all entities within Dale Alcock ABN Group).
Intelli...gent Homes sent a technician who came and fixed the issue by moving ISP's Modem to garage and then reworking some wires. This means, the ports are now functional however the WIFI in the house is non-existent as ISP's Modem is now in garage.
Never build with this company
As I said in my first review the company lied about everything since we signed the contract. Instead of starting building in Feb as it was promised they changed it to April with excuse they are very busy and they cannot start as agreed. Then I wrote my first review Bad experience. I could hardly get in touch with people in charge but after review I had at least five calls asking me to take off the review and if I do so they will move the prestart forward and start building in March. Off course, that didn’t happen. They did move the pre start bu...t they didn’t move to the site. After I took off the review everything went back as it was before ,even worse. Now they say they can’t start before end of April, honestly I don’t think it’s gonna happen any time soon. The worst thing is that you have noone to complain to, everyone says it’s not up to me and all in circles. I feel so helpless. Instead of being happy when building my first home I am very sad and hopeless. I am still paying two mortgages and who knows for how long. If anyone has any advise, please let me know.
Been really happy with the build, only 2 items so far that need attention.
Really happy with the office team and email replies, really happy with our building supervisor.
We have a crack in our kitchen top that needs fixing by The Maker and they also had to replace the cupboards as they were a different colour. One power point tripped the house and we need this replaced.
Well organised. Good builder who lives to its reputation. Most recommended.
Very good service and responsive to the customer needs and constraints. Jeet, Clinton and Jess has been a bliss. Well managed project. Still need to see post construction service though.
Celebration was responsive to the minor items picked up during the construction. Fastest build I have ever seen in my life 4.5months. Yes -4.5 months from Slab to Key handover. Great care for customer by Jeet, Clinton and Jessica. We recommend this contractor if someone is looking for hassle free and great quality house with value for money.
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Great experience and Build
Would gave given 5 stars if review was only for sales man Cameron Illingworth who was fantastic from star to finish would have given 5 stars for whole experience except for the last couple of weeks only small things but would have liked them t9o have been done before hand over dont het me wrong our house is amazing and would totally recommend these guys to anybody in fact a work colleague is now building with them after i recommended themthanks for a great house and the best buildomg experience weve had this is the 4th house weve built and these guys are by far the best thanks guys
Perfect Building Experience
Pre Construction - Sales personal who we initially signed the contract(Ross Treasure) was an excellent guy, then due to some reason he was moved and another sales person(Senior Sales Consultant) took over. He was the rudest guy we met within Celebration and we were thinking about dropping the contract after initial meeting with him, but when considered the financial implications that may cause, we continued with the build. During the build process I contacted him, with some queries and he mentioned not to contact him anymore as there is Client ...Liaison Officers assigned for the job. Mid- Construction, Handover - Daniel Ramsay was an excellent Site Manager, Natalie Sawford was also very good Client Liaison Officer. Easy to communicate with both of them and received response for even the simplest and silliest queries that we have ( this was our first home building experience). I contacted Finance Dept. during build with some queries and they were also very helpful. Suggestion - If Pre start could be amended to include more home design applications or software for Client to try and design before prestart meeting may benefit
Our first home
We first engaged Celebration Homes in August 2019 looking to build our first home together. We met our consultant Steve and our journey has been pretty good. We had to initially pull out of the build and land purchase in March 2020 due to Covid. When we contacted Steve again in early August he informed us to check out an estate he thought we'd love knowing what we liked. We really love the estate and block we've found now and only had to make slight modifications to our design we finalised pre-covid. Unfortunately due to demand with the grants,...the price of the build is higher than what it was before. Steve has always been approachable, easy to contact, responded to our questions and tried to assist us as much as possible. So far our time with Celebration Homes has been good.
Beautiful Homes with great customer service
Celebration Homes were great, their prestart selections are great.
Our new home consultant, Steven, was really accomodating and understanding. He wasn't pushy for a sales and managed to help us create our dream home with our budget in mind. He made everything very simple and straightforward to understand as its our first home. Our customer liason, Evie was great! She helped us out throughout our build, answers every questions I had.
We did ran some difficulties during our prestart selections, the prestart consultant did a few mistakes with ...our selections (brick colour, sink placement, tap selection), we noticed a few of them post contract/ slab down, but her supervisor was quick to action and helped us to correct it before it was too late. After key handover, we did noticed that our upgraded fixtures wasn't install. Contacted them and they got on to it quickly. My site supervisor Clint was great in organising the trades without being too intruding as we have already moved in. Overall, we are glad we decided to build with Celebrations Homes. Their customer service is great, they have great inclusions and good range of prestart choices without having to upgrade. Their workmanship is good. Note: Always go through your addenda and contract plan thoroughly before signing the final contract.
Happy with the service
Jason was very helpful throughout the reconstruction process.He was helpful in helping us choose the house we want and was also able to tailor it according to what we wanted. For the next stage we worked with Natalie and Daniel, both of them were very pleasant to work with which made the journey less stressful. Even though the process was without its hiccups, overall Celebration Homes has been superb and really helpful. We are happy to be moving into our new place
Dishonest and Bad Faith Practice
We were all set to sign our contract for a new build. We'd been working with Celebrations for around three weeks on some modifications to one of their plans, decided and confirmed, we were just waiting for the rep to finalise things.
Enter the COVID-19 stimulus packages for building / renovations and the rep tells us we need to sign by Friday because Celebrations will no longer be making modifications to plans for people, as dictated by management (that was at the start of the week).Wednesday, the rep is out to do a Site Works estimate on our p...
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Excellent customer service, great inclusions.
I am at the stage of signing my HIA contract so I can’t comment on everything yet but so far the build has been well managed despite COVID19 interruptions. Cam, my building consultant is extremely knowledgeable and has been very easy to contact when I’ve had the odd questions along the way. I haven’t seen the final cost yet but initial costs were reasonable and some excellent inclusions were provided.
With the service I’ve received so far I’m looking forward to pre-start and everything to follow!
Issues with build since week 1 moving in
Issues to one side of property since we moved in. Cracks galore in walls, cornice, tiles, render, roof. Keep getting told its settlement and nothing to do with structural. Strange its happening only on the one side not the whole house if it was settlement. Been pushed away once again to fix myself ans take there word on it until the next issue arises.
Love my new home
The build was well managed. The workmanship was excellent with good quality materials. I was satisfied with the company. Final cost was almost the same as the estimated cost. However initially I was assured that I did not need a deposit, but then I had to find a 5% deposit which was difficult.
Would definitely recommend
The building process so far has been almost completely stress free thanks to Jen. When I met her at the display home she was warm and friendly and listened. She found the perfect block for my budget. Even after some dramas with the land agent which made me take a step back from the building process, Jen was patient and gave me all the information I needed. As a first home buyer I have a lot of questions, but Jen has always been great with responding to me and putting my mind at ease. She always has my best interest in mind and suggests things t...o include that I haven’t thought of but that would improve my home. My experience so far has been great thanks to Jen and Michelle who conducted my pre start meeting. Michelle was so friendly and made my pre start meeting informative and stress free.
We built over 6 years ago! We are currently in the process of having to retile our en-suite shower due to waterproofing failure. In the process of pulling the tiles out we have found tiles on top of tiles on top of tiles !! Not sure you can waterproof over multiple layers of tiles!! Clearly they need to employ legitimate tilers!! Would never build with celebration again and definitely won’t ever recommend them!! Attached is a picture of the tiles found (step to get into the shower-4 layers of tiles on top of each-other and ridiculous amounts of mould between each one, and the window ledge in the shower-2 layers of tiles on top of each other)
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at firstname.lastname@example.org they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
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About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
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