Don’t give dates if you won’t stick to them
We were so happy with the pre-construction part of our journey but construction has been horrible. 30 weeks of construction and still awaiting roof cover. We have had to move back with my Mum as our lease ended and we didn’t have a completion date to be able to try to find another rental (with a 3 month old baby and 4 pets). Our baby was meant to be born after completion of the house! As recently as March we were told we were on track for completion mid-year. It is now august and we arent even close to lock-up.
I know it is not “lack of trade...s” like they say, because other houses in our estate are overtaking us. It is clearly the fact that celebration homes has taken on more clients than they can keep up with. We have been given 5 dates for roof cover, all of which have passed by. Out of 30 weeks of construction we have seen less than 10 weeks of visible progress. Why give dates when you can’t stick to them? I have tried to be so patient and understanding but it is getting to a point where I can’t enjoy our build process at all. Every 40 minute drive to our block ends with disappointment. I understand there are delays in the industry and delays with rain but it comes to a point when watching builds on your street overtake you that it is no longer due to weather or lack of trades.
Considering the building industry is too busy, celebration homes has guaranteed us that they have got enough tradies and materials to complete the construction in a set time frame. When we approached some other builders they told us that they can’t take anymore applications since they reached the cap. We signed the preliminary contract in august 2020 and now got only our slab poured and not sure about when they could start brickwork. They presented their building process as hassle free and promised that they could stick on to the time frame, h...owever that didn’t happened at all. We had delays in each stage like getting the loan sanctioned(ABN’s resolve finance), slab pouring etc. Moreover, when we had delays in each and every stage they told us that they gonna prioritise us since we have faced such big delays but nothing worked out. We are facing unnecessary financial losses from things that are not our fault. We were about to cancel their contract at several stages and they asked us to wait and given the guarantee that they could still make it faster for us but didn’t get any result. Now they are telling that they have lack of tradies and supplies which is out of their control and that is the reason for the delay. If they would have honestly said this in the beginning, we would have definitely cancelled the contract and moved with someone else who could tell us a realistic timeframe so that we could plan and prepare accordingly. I wasn’t even carrying when we signed the contract and now my baby is 2+ months old(LOL). There are some people to deal good with at celebrations, however if your management can’t keep that promises please don’t tell it your fellow customers who expect a lot when you give them assurance. Didn’t recommend celebrations at all at this stage.
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at email@example.com they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
Get an answer from our members and Celebration Homes representatives
About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
Other Home Builders
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