Never build with this company
As I said in my first review the company lied about everything since we signed the contract. Instead of starting building in Feb as it was promised they changed it to April with excuse they are very busy and they cannot start as agreed. Then I wrote my first review Bad experience. I could hardly get in touch with people in charge but after review I had at least five calls asking me to take off the review and if I do so they will move the prestart forward and start building in March. Off course, that didn’t happen. They did move the pre start bu...t they didn’t move to the site. After I took off the review everything went back as it was before ,even worse. Now they say they can’t start before end of April, honestly I don’t think it’s gonna happen any time soon. The worst thing is that you have noone to complain to, everyone says it’s not up to me and all in circles. I feel so helpless. Instead of being happy when building my first home I am very sad and hopeless. I am still paying two mortgages and who knows for how long. If anyone has any advise, please let me know.
Dishonest and Bad Faith Practice
We were all set to sign our contract for a new build. We'd been working with Celebrations for around three weeks on some modifications to one of their plans, decided and confirmed, we were just waiting for the rep to finalise things.
Enter the COVID-19 stimulus packages for building / renovations and the rep tells us we need to sign by Friday because Celebrations will no longer be making modifications to plans for people, as dictated by management (that was at the start of the week).Wednesday, the rep is out to do a Site Works estimate on our p...
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at email@example.com they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
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