- Verified customer
Proceed if you only want a 12 month warranty.
Sales Process was fine, Prestart confusing as my wife's name didn't (still don't ) appear on any contract, Construction had a hiccup between developer and Celebration which was handled without me but got of to bang. Received handover in 6 months from slab down. Some of the long span beams was joined on the edge of the wall. After our defects period we have a shower leaking around the door seal and rising damp is noticeable on the wall. The shower door manufacturer came out to seal it and told me the door was installed incorrectly. The shower is...still leaking.... Floor boards was moving and attempted to be fixed with glue. We had to remove the glue protruding from the joined. We still have gaps between our floorboards. I was told that we are out of our 12 month repair period...... Other builder will give you up to 10 years warranty......
- Verified customer
Fine till stuff needs fixing.
The build process, pre-start and salesman were great.
Was "required" to build a retaining wall that wasn't required and was later buried.
But as soon as handover was completed and things needed fixing, I was told "We agree its not as per plan, but we are not going to fix it."
After taking them to the Building commission and 9 Months later, the changes were finally completed.
- Verified customer
Strong start but dismal finish - beware!
The sales process started great - our salesperson was really enthusiastic and responsive and the design was really creative. But then it was like a switch flipped and suddenly the process was rushed and disorganised. After we signed the original deposit the salesperson failed to send us copies of paperwork and failed to send us the pre-start booklet (we had to choose on the day!). They then attempted to charge us $9000 for an additional 70cm of kitchen bench - it wasn't until we refused to sign that the price dropped to $2000 because they forgo...t we signed up for the 'display specification'. Ultimately we were so excited by the design that we wanted to go ahead regardless. The build process was then managed well - the time frames were quick and the build manager responsive and balanced. Although they did respond with the standard company-line 'its not in our policy to do so' on a few matters now-and-then but changed their approach when a reasonable argument was put forward. The quality of the build varied between trades - our bricks walls are some of the straightest that were ever built according to all of the other trades who have been in! BUT... the driveway wasn't compacted prior to laying the pavers (over plastic signs none the less!), the painters touched up our white doors with cream paint, and our laundry and ensuite floor tiles send water in the direction of our new floor boards. Some hits and misses in the quality area, and while we didn't mind the misses (some are always expected) we are continuing to have severe difficulty in getting defects rectified and it has ultimately just ruined the entire experience for us... The handover and post-construction service has been simply atrocious. A week before handover we had a new supervisor assigned and none of the final repairs were completed. We were repeatedly harassed to take handover despite a bent window allowing any petty thief to slip in a screw driver and access our house. We had one supervisor [name removed] and tell us to 'see them in court' because we couldn't prove the lack of compacting on the drive way was their fault. We've had repeated conflicting opinions from trades assessing repairs where the original person said there was no defect but when we insisted a second contractor review the opinion has then changed and repairs progressed. Finally, we've had multiple instances of Celebrations claiming that they/contractors tried to contact us repeatedly but we never responded - this was/is absolutely untrue (and why didn't they email us if they couldn't get us on the phone?!) and is what has ultimately driven me to write this review after receiving another such response today. Over 18 months after moving in we are still waiting on our wet area floor tiles to be replaced, which is preventing us from finishing our laundry and bathroom - why would we delay?! We have several other defects outstanding but have just decided to repair ourselves as it is not worth any more stress - I've decided my one cream and one white door on the entrance to our theatre is 'quirky'... What was a reasonable build has turned in to a nightmare finish and i would unfortunately not recommend Celebrations to anyone unless you need to meet strict time frames. And if you do choose them - stick to your guns and record everything!
- Verified customer
Ruined Building Our First Home
The only good thing about Celebration Homes was the sales man he took so much time and showed us houses that were getting built so we could see what they would look like in real life rather than just looking at the plan from there all Celebrations have done is lie! All through the build we had different stories from our prestart consultant and our site Superviser, our pregnant over inspection got pushed out 2 times for these excuse because the chippy hurt his back which we were first told he had hurt his back when our house first got locked up ...so for 8 weeks they didn't get a new chippy they just kept dragging it out with the same story! When we got to inspection the front of our house still wasn't painted and they have just the excuse of the painter forgot. We upgraded all of our plug covers to a silver at prestart some are silver and some are white something we have been asking celebrations about for months with no explation! Now we have came to find our bench in our laundry is to low and can't fix a washing machine in but do Celebrations care NO! We have had our site supervisor out here and he admitted it was to low we have had the cabinet makers out here and they have admitted its to low and it happens more often than you think with washing machines, dishwashers and fridges and now today we have had a call from the area manager to tell us there is nothing they can do to fix it, it's our fault because we requested it and they normal don't do it and was not even apologietic about it! We asked to speak to the general manager and was told no I'm as high as you can go! We feel like we are just another number and aslong as they have been paid they don't care! Building our first home was fun and now it's just a nightmare ! Look at a different builder as celebrations is not a good choice
Did Not Enjoy Our Build.
Can only describe our experience with Celebration as a tale of two halves. On one hand, they have built a good quality home using good trades and a finished product that is hard to fault on quality. On the other hand though was dealing with them and that is a whole other story. They get 5 stars for construction quality, and -3 stars for attitude.
Celebration don't allow you to have contact with your site manager during the build, meaning that all communication has to be run through the office via a Construction Coordinator. This would ...possibly be okay, except that they barely ever answer the phone, meaning you have to leave messages and wait for them to get back to you. In our build, our Construction Coordinator left the company early in the construction period, and it was clear from day one that there had not been a proper handover, nor had the person that took over studied the history of our file. What this meant is that there was a lack of continuity for us as customers, but also that Celebration now had a perfect excuse for having missed several things during our Prestart Meeting. They could either: a) blame the old construction coordinator for not noting it down, or b) blame us (their customers) for signing the plans. They have a no variations during construction policy which they doggedly refuse to budge on regardless of the situation, and with no care or concern about the end product meeting your expectations. Essentially there is no good will, just you, them and a contract separating you. If you are looking for a collaborative, 2 way building experience then my advice is to look elsewhere. There were several examples we could use, but one that really upset us was a powerpoint that we asked to be put in a specific place on a wall (to allow for cabinetry) and the electricians put it 500mm to the right. We noticed this on the day the walls were chased, but by the time our construction coordinator got back to us the electricians had wired up and left the site. We were told this couldn't be rectified as it was a in construction variation (despite the fact that we asked for it at prestart). I kicked up a stink and asked to speak to a manager, and was called by the administration manager who was outright rude to me, but begrudgingly agreed to move the power point. Okay, I thought at least they are doing it but then we get sent a $450 variation bill to move a powerpoint by 500mm and put it where we asked for it to be in the first place. If that's not treating your customer with contempt then I don't know what is.
More than 4 years on we have tiles cracking in both bathrooms. In both showers there is a crack running down in a line through the tiles and yet the walls seem sound. We have been given two possible reasons... poor tiles or cheap glue. Our main bathroom doesn't even get used and yet there is cracking. The tiles are basic white Crosby tiles and we had WBN tradies - you would expect better on both. So at our own cost, we are now having to pull off the tiles and retile. The only good outcome of all this mess is that we actually get to have the tiles that Celebrations wouldn't allow us to have.
poor customer service
the timeframe for the buuld has been good but the service has been really poor. no contact or meeting with site supervisor and we're at lock up with cupboards been installed already. not allowed to speak to the supervisor and even after calling the office to report a problem with cracks on the slab we were told it would be ok. not very reassuring.
We are building a house with Celebration Homes, almost complete. A good friend of ours recommended CELEBRATION after having a good BUILD result. We decided to go with Celebration Homes and do a Turn -Key package, THUS reduce some work for ourselves, as an elderly couple, we do not want or need any extra burden. Turnkey package was inclusive of all floor coverings and an irresistible painting package, WONDERFUL - But -So far NO KEY, no Handover, and for what its worth the paint work is extremely poor!! To be perfectly honest - the build experie...nce has been excellent from the start of the project " almost flawless " all the way to pre-handover. At pre-handover we went through everything ON SITE and created a list of fixes, mostly to do with the painting of the house" all INCLUDED IN THE PACKAGE" , but there were a few other things that might go un-noticed for someone doing their first build. From the pre-handover meeting- apparently the builder has 10 days to fix remediate any problems and then do the handover. We are now approaching 50 days since the pre-handover meeting, but our mistake was - we did make the final payment for practical completion - being convinced that all PROBELMS would be rectified. My advice to anyone building with Celebration - or anyone else in the building game for that matter, PLEASE DO NOT MAKE THE FINAL PAYMENT UNTIL YOU ARE 100% HAPPY. Do not make the final payment until the fixes are complete. Do not believe for one moment that it will be fixed in what is a reasonably practicable amount of time\, OR THAT ANYONE CARES. As consumers, we do have specific rights, AND BUILDERS HAVE A CODE OF PRACTICE. We signed a building Contract with Celebration Homes, WE DID EVERYTHING THAT WAS ASKED, MADE ALL OF THE PRESCIBED PAYMENTS ON TIME, please let me know if our rights have changed. What surprises me the most, is the people have already moved in next door, and their slab went down well after our walls were already going up. Please-Please get it finished.!!! We liked the hoem layout and the fact that Celebration could help us get a block, the turnkey package was the winning factor. . It has now been 50 days since pre-handover meeting! Please tell me what is right with this???
Not satisfied with customer service
I signed contacted Celebrations in November 2012 as I had been looking around for house designs that I liked and came across one in their range. When I went in for my initial chat, I indicated that I was a first home buyer and new to this whole process. What I requested was this particular home design. I also said that I want this process to be as quick as possible as I would be working away and would want it complete by the time I came back to Perth. I asked my sales rep to find me a block of land in an area I requested that would be suita...ble for this home design. He found me a block of land, was great with the minor design changes that we made to the design, and contracts were signed. My issue with Celebrations is that they found me an untitled block. I didn't really understand the problems of having an untitled block. The building consultant did explain about it, but I will say he and the land salesperson sugarcoated the reality of it all, and with this being my first time I didnt fully understand it. It has now been 8 months since I began this process with them and I still haven't began building. I will stress that this delay is out of Celebrations hands and is caused by the land developer, however I now realise that when I requested a suitable block of land and I wanted a quick build, I should have not been offered an untitled block. To make the matter worse, I have now been hit with a $5,100 variation due to "price increases since signing due to delays". When requesting evidence to support this increase, they were unwilling to provide this and would only say "prices go up over time". Also, their presentation of this variation to me was "We are ready to go to site in about two weeks. Sign this variation and then we can begin building", which I view as being given an ultimatum. My other issue is that in the sales meeting, I was told to go view some Celebrations display homes. He said that they only fit out these houses with products in their standard range of items, not their upgrades. I viewed a few display homes and was impressed with how they were presented. Upon going to my pre-start, I found out this is not true. The list of things I encountered were: ceaserstone benchtops (upgrade product), front door (upgrade product), tiling (not in celebrations range), carpets (not in celebrations range), outdoor paving (not in celebrations range).
Not very satisfied new home buyer
We had people telling us that Celebration Homes is a good builder and that they had no problems building with them. We were convinced by a Sales Consultant to go with Celebration Homes. However our Sales Consultant is not very good at guiding and giving good advice to new home buyers.
I’m a perfectionist, and it takes time for me to make decisions to create my dream home. We initially wanted a floorplan from Ventura Homes, and our consultant said he can do it and make a few changes to it. We were told by Ventura Homes that it is a copyright ...issue if we proceed, but our consultant said there’s no issue as long as 10% of the changes are made on the plan. He got the plan drawn, but we later scrapped it after reading an article and getting confirmation from Dale Alcock that what the consultant is doing is a copyright issue and we will be sued, not Celebration Homes. Later, we chose the Sol and made lots of variations (at least $30K worth excluding siteworks, crazy I know and it’s not even a turn key package), and I felt like our Sales Consultant didn’t have a lot of experience or suggestions to help us make our dream home. He just happily jot down our variations and get them quoted for us. He kept telling us to give him variations that would affect the blueprint of the house, anything that can be done at prestart, should wait till prestart to add them in. And when we wanted to make changes to our variations, he still jots them down, but in an annoyed way. It came to a point that I don’t really want to converse with my consultant and I passed almost all conversations to my husband to convey to him. We put our deposit down in Sept 2012, and wanted to change to Dale Alcock after that as we didn’t really like our floorplan in the end. But our sales consultant was so hard core that Celebrations told Dale Alcock to back off. We felt that we had no choice but to stick with Celebration Homes, and then we signed the contract in Dec 2012. We wanted recess wall for our ensuite, which our sales consultant said that we can do that in prestart. Only now at prestart, our prestart coordinator said that because our house is a single brick wall, we cannot have recess wall. I was very upset upon hearing this news. We also told our consultant that we wanted termimesh around Sept 2012. He said I can do that at prestart, then after we tried to switch to Dale Alcock in Dec 2012, he noted down in our 2nd variations that Termimesh will be quoted. And then prestart came along, our prestart coordinator didn’t even know we wanted Termismesh, and finally got my Termimesh quote and just finished prestart in April 2013.
Only in the beginning
Started the business with them August 2011. Apparently, our Shire took so long in approving the plans even thoughthe land is already titled. The building approval came out January 2012. They started constructed February 2012, and on this process to this day we have been passed to three project coordinators. We often end up trying to connect the loose ends on variations and things that needs attention in the construction. The customer service totally changed from being everything taken care of on the sales side to if you don't sign the paper...s your construction will just get delayed, so NO choice just keep signing, we are now on a lock up stage but lost all the excitement of having a new house. Nothing extra ordinary on craftsmanship, sometimes they finish one thing so quick like one day for roof cover laying then leave the site untouched for more than two weeks, if you call and check the next stage of your construction they tell you that they are still on time frame, true but makes you feel like you are just another JOB number, just a number no longer a customer. We chose them because of the advertised time frame of construction and reasonable pricing that ended up not so reasonable after all variations. Lesson learned, next time, choose a better builder. The customer service dies down after the sale is closed, once you've signed the contract, you are just one of the Job numbers they have.
So far... not great. Staff were good but following procedures... could have had more info in the very early stages prior to pre start
You don't enough information before you start your product search. We were told we could pick anything from Tradelink or Crosby Tiles if we didn't like the standard choice... sure you can but what they forgot to say was that it will cost you $500 to go outside the range to Crosby Tiles... then they will charge you of course, for the upgrade but probably more to put you off... and you can't choose ...
We had a good opinion of celebrations during the building process everything was done quickly and the actual house itself is well built and only minor defects have been listed. The problem occured immediately after handover when a tradesman came in to fix something electrical and left black boot marks all over our carpets. Celebrations still to this day haven't done a thing about it and we have had to hassle them every step of the way about it.
The worst situation though has been that our house key was still with a staff member and when we ask...
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at firstname.lastname@example.org they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
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