Reviewer Photos & Videos
Don’t give dates if you won’t stick to them
We were so happy with the pre-construction part of our journey but construction has been horrible. 30 weeks of construction and still awaiting roof cover. We have had to move back with my Mum as our lease ended and we didn’t have a completion date to be able to try to find another rental (with a 3 month old baby and 4 pets). Our baby was meant to be born after completion of the house! As recently as March we were told we were on track for completion mid-year. It is now august and we arent even close to lock-up.
I know it is not “lack of trade...s” like they say, because other houses in our estate are overtaking us. It is clearly the fact that celebration homes has taken on more clients than they can keep up with. We have been given 5 dates for roof cover, all of which have passed by. Out of 30 weeks of construction we have seen less than 10 weeks of visible progress. Why give dates when you can’t stick to them? I have tried to be so patient and understanding but it is getting to a point where I can’t enjoy our build process at all. Every 40 minute drive to our block ends with disappointment. I understand there are delays in the industry and delays with rain but it comes to a point when watching builds on your street overtake you that it is no longer due to weather or lack of trades.
Considering the building industry is too busy, celebration homes has guaranteed us that they have got enough tradies and materials to complete the construction in a set time frame. When we approached some other builders they told us that they can’t take anymore applications since they reached the cap. We signed the preliminary contract in august 2020 and now got only our slab poured and not sure about when they could start brickwork. They presented their building process as hassle free and promised that they could stick on to the time frame, h...owever that didn’t happened at all. We had delays in each stage like getting the loan sanctioned(ABN’s resolve finance), slab pouring etc. Moreover, when we had delays in each and every stage they told us that they gonna prioritise us since we have faced such big delays but nothing worked out. We are facing unnecessary financial losses from things that are not our fault. We were about to cancel their contract at several stages and they asked us to wait and given the guarantee that they could still make it faster for us but didn’t get any result. Now they are telling that they have lack of tradies and supplies which is out of their control and that is the reason for the delay. If they would have honestly said this in the beginning, we would have definitely cancelled the contract and moved with someone else who could tell us a realistic timeframe so that we could plan and prepare accordingly. I wasn’t even carrying when we signed the contract and now my baby is 2+ months old(LOL). There are some people to deal good with at celebrations, however if your management can’t keep that promises please don’t tell it your fellow customers who expect a lot when you give them assurance. Didn’t recommend celebrations at all at this stage.
Home Builder is only as good as the after sales service provided.
During construction of house we had requested, 3 ethernet ports (Master Bedroom, Cinema Room and Living Area)
We never used two out of the three ports within the house as it is a small house and wifi was sufficent, however with the pandemic we needed all ethernet points and discovered that 2 out of the 3 ports were non-functional.
I had a word with celebration home who asked me to contact Intelligent Homes (Who i suspect are a part of Celebration Homes or provide smart wiring cabling to all entities within Dale Alcock ABN Group).
Intelli...gent Homes sent a technician who came and fixed the issue by moving ISP's Modem to garage and then reworking some wires. This means, the ports are now functional however the WIFI in the house is non-existent as ISP's Modem is now in garage.
Never build with this company
As I said in my first review the company lied about everything since we signed the contract. Instead of starting building in Feb as it was promised they changed it to April with excuse they are very busy and they cannot start as agreed. Then I wrote my first review Bad experience. I could hardly get in touch with people in charge but after review I had at least five calls asking me to take off the review and if I do so they will move the prestart forward and start building in March. Off course, that didn’t happen. They did move the pre start bu...t they didn’t move to the site. After I took off the review everything went back as it was before ,even worse. Now they say they can’t start before end of April, honestly I don’t think it’s gonna happen any time soon. The worst thing is that you have noone to complain to, everyone says it’s not up to me and all in circles. I feel so helpless. Instead of being happy when building my first home I am very sad and hopeless. I am still paying two mortgages and who knows for how long. If anyone has any advise, please let me know.
Dishonest and Bad Faith Practice
We were all set to sign our contract for a new build. We'd been working with Celebrations for around three weeks on some modifications to one of their plans, decided and confirmed, we were just waiting for the rep to finalise things.
Enter the COVID-19 stimulus packages for building / renovations and the rep tells us we need to sign by Friday because Celebrations will no longer be making modifications to plans for people, as dictated by management (that was at the start of the week).Wednesday, the rep is out to do a Site Works estimate on our p...
Issues with build since week 1 moving in
Issues to one side of property since we moved in. Cracks galore in walls, cornice, tiles, render, roof. Keep getting told its settlement and nothing to do with structural. Strange its happening only on the one side not the whole house if it was settlement. Been pushed away once again to fix myself ans take there word on it until the next issue arises.
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We built over 6 years ago! We are currently in the process of having to retile our en-suite shower due to waterproofing failure. In the process of pulling the tiles out we have found tiles on top of tiles on top of tiles !! Not sure you can waterproof over multiple layers of tiles!! Clearly they need to employ legitimate tilers!! Would never build with celebration again and definitely won’t ever recommend them!! Attached is a picture of the tiles found (step to get into the shower-4 layers of tiles on top of each-other and ridiculous amounts of mould between each one, and the window ledge in the shower-2 layers of tiles on top of each other)
New home owners beware of Post Construction service - 2 years since built 2/7/2019
Everything was fine during construction till handing over the key. And I agree to all the good feedback mentioned here during construction till Handover.
But please read all the bad feedback shown here in Product Review and you will see the issue is almost the same. Post construction service is terrible. My issue, they did a 12 month inspection and there were lots of cracks on the wall and cornice area (between wall and cornice) through out the property. These were fixed at the 12 month service inspection. But the same cracks appeared an year a...
Proceed if you only want a 12 month warranty.
Sales Process was fine, Prestart confusing as my wife's name didn't (still don't ) appear on any contract, Construction had a hiccup between developer and Celebration which was handled without me but got of to bang. Received handover in 6 months from slab down. Some of the long span beams was joined on the edge of the wall. After our defects period we have a shower leaking around the door seal and rising damp is noticeable on the wall. The shower door manufacturer came out to seal it and told me the door was installed incorrectly. The shower is...still leaking.... Floor boards was moving and attempted to be fixed with glue. We had to remove the glue protruding from the joined. We still have gaps between our floorboards. I was told that we are out of our 12 month repair period...... Other builder will give you up to 10 years warranty......
A year or so ago, I would have given Celebration Homes a much higher rating. Like other new home owners building for the first time, we were inexperienced and thus were delighted when our house was build in a short time, compared to others. Unfortunately, prior to handover, we found our garage floor etched with ugly tyre marks which could not be removed or rectified to our satisfaction. There were many other defects along the way (leaking washbasin and sink, cornice and wall cracks, uneven plastering etc) and most were satisfactorily rectified ...in the first year. However, things started to get worse after that. We have now lived for almost 2 years in the house. A few tiles in our kitchen splashback, ensuite and common bathroom have long cracks on them, there are long cracks in the walls (some run down the entire length of the wall) and under the cornices around the house, the edging strips for the ensuite tiles have discoloured and the wall plastering falls off easily. I can understand if it is due to wear and tear but it is not so. None of these were found in my previous rental. My next-door neighbours who built with Celebration Homes are also facing similar issues, unlike others who built with other builders. We had contacted Celebration Homes only for them to send someone to take pictures and offered to give us some phone numbers to get them done up ourselves. Nevertheless, we are very disappointed with the after-sales service and with our experience building with Celebration Homes.
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Our house is falling apart after only 13 years
There’s plenty of reviews on here from happy customers who built with Celebration Homes within the last 12 months (still in the honeymoon period so to speak), so I thought I would share with you all how well (or not) their homes hold up over 10+ years down the track as we built with Celebration Homes back in March 2005.
We had far too many issues that required attention and rectifying as per the pre-handover inspection form that was completed when the house was completed and these took way too many calls to get them sorted in a timely manner.... One of the issues raised was the cracked wall/floor tiles and the grout that was full of hairline cracks for the shower in our ensuite. The cracked tiles were replaced, however we were fobbed off and told the cracking in the grout was perfectly normal and they refused to rectify it. Fast forward to the present and the shower in question has now leaked due to grout failure and damaged the outside of the 3 walls on which it fronts. The damage has been inspected by a builder this week who informed us the shower doesn’t have a waterproofing membrane either, however this was not a legal requirement at the time when the house was built (It was a legal requirement a few years later), however any reputable builder would have waterproofed their wet areas. The shower in the other bathroom is also starting to experience the same issues, so both will now require a full strip out and re-build to rectify. We also received a letter from Celebration Homes recently to advise it has come to their attention there has been an increase in the number of ceiling failures across WA homes and they recommend we have ours checked. Our ceiling in our main living area has recently started to sag and drop in several places, with the screws used to hold the sheets the plaster sheets visible in many locations. After speaking with a plasterer regarding the issue he claims this is due to a lack of nails and glue used by the builders plasterer at the time of construction.
Fine till stuff needs fixing.
The build process, pre-start and salesman were great.
Was "required" to build a retaining wall that wasn't required and was later buried.
But as soon as handover was completed and things needed fixing, I was told "We agree its not as per plan, but we are not going to fix it."
After taking them to the Building commission and 9 Months later, the changes were finally completed.
Disappointing experience – my advice, proceed with caution
I thought I would post my experience with Celebrations on here in the hope it may save someone else from similar pitfalls. I haven’t built with Celebrations, I didn’t get that far. However, I did pay a deposit and had every intention of building with them - I couldn't post the review without the construction end date which is why an estimated date is provided, had things gone differently. Unfortunately, the house I signed up for didn’t fit my block of land. After initial consultations, where I was shown a plan that I was told was suitable for t...he block of land I wanted to purchase (rear-loaded, 8m frontage), and being happy with the design, I paid my deposit. Once the engineering survey was completed, the sales consultant contacted me to inform me that the distance between the front of the house and the front fence was 37cm, which meant that this was the width of the path to the front door. He offered some suggestions to address the situation, mainly making the house smaller to increase the width/distance, however, it would only increase the width to about 90cm and I felt it would make the house a bit too squishy. Another suggestion I was given was to leave it and build it with the 37cm width – I don’t know much about building regulations, but common sense would surely suggest this isn’t practical? Maybe it was a poor joke, but I don’t know. The situation was really disappointing because I was led to believe the plan was suitable (via email), and I had even asked during a conversation with the consultant if the house fitted on the block and how much space was at the front with consideration for the stairs that are at the front of the block, before I paid a deposit – the response I received at the time was that it would be between 2 and 3 metres. The excuses I was given for the situation was that the block was not titled and that the stairs were not on the estate plan. The block was cut though, and it was possible to view it, stand on it, and visually get an idea of the block. Despite the setback, I thought I would persevere with Celebrations, as sometimes things just don’t go smoothly, and solutions can be found. Unfortunately, things just got worse; the main issue from my perspective was that we just weren’t on the same page to address the situation. I had to email to clarify what extra charges, fees, or any other costs I would be liable for as they never sought to inform me. They sent me working drawings and documents for the house that didn’t fit my block, even though I had made it clear I didn’t want to proceed with that design because it didn’t fit on the block. Six weeks after being told about the situation (2 months after paying a deposit) I emailed them to express concern at the progress – I had seen two additional plans, but they weren’t very good in my opinion – and this was responded to with a statement that they could show me another design. The situation was not helped as the real estate agent selling the land on behalf of the developer was getting impatient – I’m not sure if the developer could take the block back off me, but this is my first home and I don’t know that they can’t as I had only paid a deposit for the land; Celebrations did not address this situation with me. I started to think that maybe I was being too fussy, so I decided to test this theory and speak with some other builders. Of the 5 builders I spoke with, 3 of them inspected the block and even measured the stairs so that it could be taken into consideration, and within about 3 weeks I had 6 designs to choose from (1 builder had 2 designs). I gave Celebrations one last chance because I had paid a deposit and they had one more design, unfortunately, in my opinion, it wasn’t as good as the other options. Celebrations did offer to try and come up with something else, however, it had now been almost 4 months since I paid a deposit on the land and to Celebrations, and I wasn’t going to be granted any more time by the developer to allow Celebrations to show me any further designs, and I informed Celebrations of this time constraint. I did subsequently email Celebrations and ask about the possibility of a refund, or partial refund, which wasn’t possible. Rather oddly in the response the sales manager offered to show me a design? I asked for clarification, if there was another design that had been produced without my knowledge, and a proof of charges. The response I received didn’t acknowledge my question about an additional design and stated that $1,095.70 was spent on the engineering survey and more than a $1,000 was spent on admin costs. A breakdown of the admin costs wasn’t provided, and I haven’t followed-up as I don’t think I’m going to receive a transparent response – I had to follow-up to receive a response to my email – although it would be interesting to know if part of the admin costs included the drawings and documents I was sent for the house that didn’t fit my block. It was disappointing that they stated they could show me a design in this last email, because there was no intention behind it given the circumstances. I guess it’s to cover themselves if I complain so that they can say they offered to show me a design, however a meaningless statement it is. I’m not sure how I could have avoided this situation; I believed the sales consultant when he said the house suited my block and didn’t think there could be any problems significant to prevent me from progressing with building with Celebrations. I feel like I provided more than enough time for the situation to be resolved with Celebrations. I am disappointed because I missed out on the extra $5,000 FOHG (I would have been eligible if the house fitted) and I lost my deposit that I paid to Celebrations which for someone trying to build on their own, or anyone for that matter, is a significant amount of money. Personally, I’m flabbergasted that this situation unfolded and an outcome that was good for both Celebrations and myself couldn’t be found.
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Do not build with this builder.
I built with them 2 years ago,
Nothing but bad service from start to finish.
And now after 2 years and cracks appearing all over house, and after inspection by them, told me that it's not up to them to fix it, it's my responsibility now. Goodbye.
We will see about that!!!
I will now organise an independent building inspector to go over the whole house and point out all the defects to them and see what he suggests.
Hard to believe all the positive reviews after our experience with Celebration Homes
On meeting [name removed] we were so excited to build with Celebration Homes. We experienced amazing customer service and were over the moon to be building. Also [name removed] at Resolve Finance was fabulous. Unfortunately ever since pre start we pretty much received no customer service with too many problems to mention in this review. In pre start we felt rushed and we were still making decisions on the way home and changing things. We received poor service the whole way through the build. When it came to picking up keys nobody was interested...in meeting with us unless it was under their terms even though the date had been booked for a week. We were told this was due to team training which it seems takes precedence over customers. We were finally told we could pick the keys up at reception, what great service after spending all that money! We moved into our new home at the weekend and after being told the property had been cleaned and all items addressed at lock up had been fixed we found out this wasn't the case. We were met with a badly stained driveway which was our first disappointment. We had paint chips on the internal painted walls, a poor patchy paint job in one of the bedrooms, no gpo cover on a plug socket, damaged kitchen kickboard, pendant drop lights that were out of alignment, a spotlight not working, scratches on the stainless steel sinks, paint on the carpet and plug sockets, bad tiling workmanship, stains on the garage floor, a corroded door handle, the list goes on from here. Some problems had been addressed at the lock up meeting and we were told they would be fixed within 10 days, they weren't. We met with our site supervisor on Monday who said he would look at the issues but to say we are devastated is an understatement. We both work full time and can't just take time off work to get these issues sorted, even though I suspect its more like months of waiting if things even get fixed at all. We definitely do not have the house we dreamed of and have experienced no kind of customer service or support that we were told we would receive. A complaint had been made to a senior member of staff when we picked up keys and we were told to put it in an email. We have done that but now we have been informed she is now off sick and they don't know when she will be back, how convenient. We have had no call from any representative from the Celebration Homes office since receiving the keys and not one apology from anybody about anything. Our site supervisor, is trying to correct the poorly installed lights and drive but we have had no response on any other issues and I feel like we are a burden. This morning I woke up to a fly screen hanging out of the frame that overnight has bent all out of shape, obviously not put in properly in the first place. Would I recommend Celebration Homes? Absolutely not!!
Questions & Answers
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please
If you want to contact our service department at firstname.lastname@example.org they will be able to help you.
Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.
Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.
Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?
Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)
Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/
Get an answer from our members and Celebration Homes representatives
About Celebration Homes
Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.
While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.
Points of praise for Celebration Homes
Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.
Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.
Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.
Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.
Other Home Builders
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