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Celebration Homes
4.8 from 930 reviews · View Statistics

Reviews

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Apples and Peaches

Apples and PeachesPerth

  • 3 reviews
  • 1 like
  • Verified customer

Build was good but customer service could be better

published
5 comments
Celebration Homes
Celebration H.Celebration Homes

I would like to discuss my building experience too but you haven't returned my call...

Celebration Homes
Celebration H.Celebration Homes

Hi Apples and Peaches, We believe our Sales Manager has been liaising with you in regards to your feedback. Thank you

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  • Verified customer

Could have been a good review

published
2 comments
Celebration Homes
Celebration H.Celebration Homes
Karenmaree
Karenmaree

Pleased to let you know we finally signed off on maintenance to our house. It was nice that I also received a courtesy phone call from you to acknowledge my concerns. Now, to enjoy our house.

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  • Verified customer

Average building design experience which could be improved a lot

published
1 comment
Celebration Homes
Celebration H.Celebration Homes
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unhappy67

unhappy67AU

  • 7 reviews
  • 6 likes

Not happy

published
2 comments
Celebration Homes
Celebration H.Celebration Homes
unhappy67
unhappy67

Many thanks for your prompt response

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Tans

TansPerth

Less then impressed

published

Poor communication and lack of leadership in the team really show. The communication between client, office and builder lacking. I think we struck a particularly bad site manager which made matters worse. Many errors and huge list of minor fix ups which show lack of care and professionalism in workmanship.Now we are about to move in place is fine but we would not consider building with them again after our experience from consultant at beginning to hand over. Have met some excellent tradies in the mix and one excellent administrator, but not impressed overall.
Chose Celebration because of location of land.
Very poor communication in company

2 comments
Celebration Homes
Celebration H.Celebration Homes
Celebration Homes
Celebration H.Celebration Homes
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Forgotten after handover - Harrisdale

published
2 comments
Celebration Homes
Celebration H.Celebration Homes

Hi Claire, We can confirm that our Building Manager has tried to contact you in regards to your concerns. We will continue to try and make contact with you in an effort to address these issues in more detail.

Claire
Claire

That's funny because they have never in the last 9 months or so we have been dealing with them had a problem reaching me before.

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Not that great

published

Early build was good - good tradies but as the job went on the impossibility of getting a straight answer from their head office, the inability to contact the contract manager, who was never on site anyway, and the poor finish (including no clean up, left to us to do!) left a bad taste. We will build again in a few years but not with this company or with any of their relations.
Couple of real quality tradies in the job.
Appalling customer service and management, time taken for remedial works.

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Questions & Answers

Taryn

Tarynasked

Hi there,
I built my home back in 2017 with Celebration Homes. I had the 1 year post maintenance guys come out and sort the cracks out and used a jack hammer thing to gauge out the cracks and refill them. Last year I noticed them coming back in the same area and now they’re bigger than ever, is this is covered by celebration homes warranty ?
I’m wanting to paint soon and I can’t paint with those massive cracks ! Needing some advice please

1 answer
Celebration Homes
Celebration H.Celebration Homes

Hi Taryn,

If you want to contact our service department at service@celebrationhomes.com.au they will be able to help you.

Thanks,
Celebration Homes

Michelle

Michelleasked

Hi can you supply your own tiles if you don't like what you guys have in your showrooms. It seems there isn't much varity in you kitchen wall tile selection at your showrooms.

1 answer
Celebration Homes
Celebration H.Celebration Homes

Hi Michelle,

Unfortunately not, one of our Prestart Consultants can take you through the range of tiles available if you like, Feel free to give us a call on 9202 2300 for more info.

Thanks

donna.may.378

donna.may.378asked

Does Celebration Homes have an online PRE-START website where we can view standard selections and upgrades?

2 answers
Kim
Kim

Not to my knowledge, they have something called
"The more store" plus a booklet with all the selections etc, but they give those out once you have signed on i believe. They do have a showroom in osborne Park that you can go view all the items :)

Celebration Homes
Celebration H.Celebration Homes

Hi Donna, We have a prestart page where you can find out some more info about our selections and see our Product selection book, there is also a Virtual tour of our showroom. Feel free to give us a call. https://www.celebrationhomes.com.au/prestart-meeting/

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Details

About Celebration Homes

Celebration Homes offer a number of home-building services in Perth and South-West Western Australia. They have a number of home designs (many of which are available to view at display homes – or for viewing in a ‘virtual hub’), as well as home and land packages.

While these are fairly standard inclusions, Celebration Homes also partners with Resolve Finance to give you a ‘finance health check,’ and help explore various options when it comes to finding the best deal on a home loan. This extra inclusion helps take some of the pressure off your plate, especially if you’re new to the home-building process and are unsure where to start.

Points of praise for Celebration Homes

Many reviewers expressed that their experience with Celebration Homes was stress-free from the get go, thanks to the outstanding customer service.

Staff were friendly and knowledgeable, as well as prompt and responsive when it came to answering questions and addressing concerns. Professionalism and any lack of pressure on the part of Celebrations Homes staff was greatly appreciated by those having new homes built.

Clear communication, along with the fact that new home buyers were consistently kept in the loop, often played a significant part in helping homes be built on time, and according to expectations.

2021 ProductReview Awards logo

Celebration Homes certainly does have something to celebrate, since it’s a 2021 Award Winner for Best Home Builder in Perth & WA. Along with its excellent customer service, top points were awarded for new homes’ superior flooring and structural integrity, as well as timeliness when it came to completing building projects.

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