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Cellarmasters
2.5 from 76 reviews

Reviews

Review distribution

5 star
17
4 star
8
3 star
4
2 star
12
1 star
35

cooperman

coopermanCoomba Park

  • 6 reviews
  • 8 likes

Cellarmasters service with a scowl.

published

Absolutely deplorable service, with four weeks taken to get from SA to NSW.
Made significantly worse by some plonker trying to justify this abysmal service.
If you are going to buy from them better plan an additional months stock to cover their lousy transport times.


Kaytee Kay

Kaytee KayBrisbane

  • 4 reviews
  • 5 likes

Slowest delivery ever

published

Ordered on Monday, it's now Friday and order status still says "Hand Picked". What takes so long?! Delivery should be happening within about 3 business days of ordering. Service is just not prompt enough.

Anne

AnneCentral Queensland, QLD

  • 3 reviews
  • 5 likes

Disappointed long time client

published

My wine order was smashed before delivery. Customer service by some staff exemplary but others disgusting. Offered replacement cartons but had to go pick up even though my order had paid delivery. No apologies so have cancelled my account. I would have expected a phone call at least from a Senior supervisor but nothing. Client retention is obviously not important anymore.

Awful. Slowest wine delivery, will never use this company again

published

I have now been waiting 12 working days and still no wine. Have been buying wine elsewhere for Christmas parties. Of course, the money was taken from my credit card 19days ago!! I asked about any form of compensation for the terrible service but apparently it's not available. I predict they have many, many similar complaints.....

1 comment
Unhappy customer
Unhappy customer

Sarah

SarahSydney

  • Verified customer

Great Wine for great value

published

I'm new to Cellarmasters after receiving an email recently. Bought a mixed case of wine (6 x red & 6x white wine), it was well received, as my friends and family enjoyed it at a recent dinner party. My only criticism is that delivery was a little slow, so would recommend a week buffer if you need it for a specific date.


Mark S

Mark SSydney

  • 3 reviews
  • 1 like
  • Verified customer

Great Wine Delivered to Your Door - Love it!

published

Ordered a case of the Black Wattle Mt Benson Cab Sav after trying it at a friends place and falling in love with it. Great value wine without the fuss or need to pick it up at the shops. Was delivered to my doorstep in around 5 days and received a text to tell me it arrived. Easy.


Elroy

Elroynsw, 2089

  • Verified customer

Very Slow Delivery

published

Nowhere do they tell you that a delivery will take at least 5-7 days, and that they won't worry until its 9 or so (not because there is a problem but because that is how they operate there shipments) . I have had items from HK arrive overnight! I won't be using them again, why would I, they are not selling anything unique so they must compete on service.


Fran

FranNewcastle

  • 2 reviews
  • 3 likes

Too many phone calls

published

I once bought a case of wine from this online shop. I didn't like it and so did not reorder. They don't stock the wine I like. Since then I have received a gazillion calls from them despite the fact that I never make an order, or redeem their vouchers, and have asked to be removed from their list. I blacklist the number and they call from another one. I blacklist again. High pressure calls. Harassment by phone.

Vic in Sydney

Vic in SydneyNSW, 2155

  • 17 reviews
  • 38 likes
  • Verified customer

Online shopping shouldn't be so hard- but the wine is great!

published

I don't usually shop here but I did this once to buy a 12 pack of James Halliday 90+ rated reds.

I received a message telling me my wine was ready for pickup. Went to BWS at the Ponds to pick up only to be told that the case was there but the 'paperwork' wasn't. First impressions actually do matter HOWEVER I don't think it is fair to slam Cellarmasters because the staff at BWS couldn't care less.

On the topic of the wine...

I am very impressed. Yes I bought a more than decent case of wine, but the quality of wine surpassed my expectations. I will definitely be back.

2 comments
Vic in Sydney
Vic in Sydney

.

Vic in Sydney
Vic in Sydney

I received a call from a rather smug, bordering on rude sales rep yesterday. Will remember to tell them to take my name off Cellarmasters' calling list next time. Not acceptable guys.

Ken

KenGold Coast

  • 7 reviews
  • 9 likes

Slow delivery

published

Stuck at "shipped" status for a week and no news after that. If I knew beforehand I'd just go and pick it up myself instead of waiting 3 weeks for delivery.


markehemming

markehemmingSouth East Queensland, QLD

  • 19 reviews
  • 18 likes

Excellent wine, good price, great service,

published

Ordered the Woolworths shareholder's dozen. So good I order another and will keep ordering. I don't know if all their selections are as good as this. All the wines were all excellent. Fantastic value, and much much better than the local bottle shop. Delivery was prompt and without fuss. Highly recommended to anyone who enjoys wine.


Tom

TomSydney

  • 7 reviews
  • 9 likes

3 weeks, 5 calls, 0 wine

published
1 comment
Tom
Tom

SJB

SJBSydney, NSW

Slow delivery and no help from "customer service"

published

Placed an order for 3 dozen wines 22 April - as at today, 11 May, they have still not arrived.

Update: My wine arrived 13 May. It just took 3 weeks, 3 follow-up emails and one request for a refund.....


Keith

KeithAdelaide

2012 Chateau Tanunda Shiraz

published

I'm primarily a white wine drinker, but this soft red is exceptional -rating ******* Thanks ! Berry fruit, pepper aroma, subtle vanilla.

Richard

Richard

  • 2 reviews
  • 8 likes

Cellarmasters - snailpace delivery

published

Leave me alone Cellarmasters!

published
1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Great sales rep.

published

I have a guy from Cellarmasters who rings me regularly (on an agreed schedule) and offers my really good wines at prices I am comfortable with. He keeps a track of what I order and what I say I particularly liked and then suggests similar good deals at the next call. Thanks Simon.


Kim

Kim

  • 2 reviews
  • 2 likes

Great Wines/Great Prices/Great Service

published

I have been buying my Red Wines from Cellarmasters online Store for the past eight (8) months. I wait for the Great Specials with Free Delivery on Carton lots to be advertised online. I always buy Red Wines as this is my particular wine preference. The wines I have been sent have almost always been excellent and on the one occassion I didn't like a particular wine Cellarmasters replaced that particular wine and credited my account for the wine I didn't like. I love this company !!! As I stated in my Title for this review.....GREAT WINES/GREAT PRICES/GREAT SERVICE really has to be the 'motto' for Cellarmasters. I would recommend them to everyone.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Thanks Kim for your kind words, we're really happy to hear you're enjoying shopping with us.


Not sure we share a definition of 'home delivery'

published

Ordered two cases of wine a week before their Christmas cut off... it didn't arrive by Christmas. It still hadn't arrived by New Year and now we discover that it has been waiting somewhere an hour drive away !?!

Um, that isn't home delivery! I could have just driven to the shops and purchased my own choice of wine.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

10 days and still cant tell me when

published

Having paid and waiting 10 days with still no sign of the wine, I had to send two emails with no replies ., phoned and they still could not tell me when...this is rubbish in these modern times give it up ... give me back my money today we don't want to wait another 10 days for that .

4 comments
Cellarmasters
Cellarmasters W.Cellarmasters
NICK
NICK

Please just refund me the money today without delays

Cellarmasters
Cellarmasters W.Cellarmasters

Page 2 of 4

Questions & Answers

Angela M.

Angela M.asked

I received a text saying my order was delivered but the wine was no where to be seen! Just wondering if anyone had the same experience.

4 answers
Mark
Mark

Does not surprise me at all. Had money taken from my account without my consent and no delivery for over a week.

Appalled
Appalled

I had exactly the same experience (I suspect they have done it to me twice - the first time I was overseas and so I didn't follow it up). They claim that they sent me a letter offering me their Wine of the Year and that if I didn't respond I was automatically charged for the purchase. Seriously poor form, and possibly illegal.

liz Evans
liz Evans

I cant leave fast enough too much push push wine so so. Very quick to get your cash. Not happy.


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Cellarmasters Online store

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CategoryOnline Shops and Wine & Liquor ShopsPhysical Shops and Wine & Liquor Shops

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