Cellarmasters service with a scowl.
Absolutely deplorable service, with four weeks taken to get from SA to NSW.
Made significantly worse by some plonker trying to justify this abysmal service.
If you are going to buy from them better plan an additional months stock to cover their lousy transport times.
Disappointed long time client
My wine order was smashed before delivery. Customer service by some staff exemplary but others disgusting. Offered replacement cartons but had to go pick up even though my order had paid delivery. No apologies so have cancelled my account. I would have expected a phone call at least from a Senior supervisor but nothing. Client retention is obviously not important anymore.
Awful. Slowest wine delivery, will never use this company again
I have now been waiting 12 working days and still no wine. Have been buying wine elsewhere for Christmas parties. Of course, the money was taken from my credit card 19days ago!! I asked about any form of compensation for the terrible service but apparently it's not available. I predict they have many, many similar complaints.....
- Verified customer
Great Wine for great value
I'm new to Cellarmasters after receiving an email recently. Bought a mixed case of wine (6 x red & 6x white wine), it was well received, as my friends and family enjoyed it at a recent dinner party. My only criticism is that delivery was a little slow, so would recommend a week buffer if you need it for a specific date.
- Verified customer
Great Wine Delivered to Your Door - Love it!
Ordered a case of the Black Wattle Mt Benson Cab Sav after trying it at a friends place and falling in love with it. Great value wine without the fuss or need to pick it up at the shops. Was delivered to my doorstep in around 5 days and received a text to tell me it arrived. Easy.
- Verified customer
Very Slow Delivery
Nowhere do they tell you that a delivery will take at least 5-7 days, and that they won't worry until its 9 or so (not because there is a problem but because that is how they operate there shipments) . I have had items from HK arrive overnight! I won't be using them again, why would I, they are not selling anything unique so they must compete on service.
Too many phone calls
I once bought a case of wine from this online shop. I didn't like it and so did not reorder. They don't stock the wine I like. Since then I have received a gazillion calls from them despite the fact that I never make an order, or redeem their vouchers, and have asked to be removed from their list. I blacklist the number and they call from another one. I blacklist again. High pressure calls. Harassment by phone.
- Verified customer
Online shopping shouldn't be so hard- but the wine is great!
I don't usually shop here but I did this once to buy a 12 pack of James Halliday 90+ rated reds.
I received a message telling me my wine was ready for pickup. Went to BWS at the Ponds to pick up only to be told that the case was there but the 'paperwork' wasn't. First impressions actually do matter HOWEVER I don't think it is fair to slam Cellarmasters because the staff at BWS couldn't care less.
On the topic of the wine...
I am very impressed. Yes I bought a more than decent case of wine, but the quality of wine surpassed my expectations. I will definitely be back.
Excellent wine, good price, great service,
Ordered the Woolworths shareholder's dozen. So good I order another and will keep ordering. I don't know if all their selections are as good as this. All the wines were all excellent. Fantastic value, and much much better than the local bottle shop. Delivery was prompt and without fuss. Highly recommended to anyone who enjoys wine.
3 weeks, 5 calls, 0 wine
I'm not in the business of leaving 1-star reviews indiscriminately but really feel my experience justifies the rating.
After ordering some wine for pick up and waiting a week without any communication or advancement of the order on my account, I gave cellarmasters a call. Representative wasn't sure of the delay so said he'd get the order going and would communicate when he had done so. No communication after two days, so called again. Was told that they were out of stock, could not get the stock and couldn't fulfil the order.
I asked for...the order to be cancelled and refunded, and was told the refund would take 3-5 days. Called again after 5 days and no refund, only to be told the order had just been given to the accounts team, so refund would take another 3-5 days. After waiting this time a refund came through. End of story, right? NO. It was only a partial refund (due to two different payment methods being used). So I sit here awaiting another callback to explain what has or hasn't happened this time, and when I'll receive the remainder of the money I spent 3 weeks ago I've spent almost an hour chasing wine that will never arrive and a refund that doesn't seem to want to leave the maw of Cellarmasters/Woolworths. And do you know the worst bit? I can't even drown my sorrows in what I bought! For my first experience of Cellarmasters, this is also my last. There are many many people out there doing online wine sales far better and cheaper than Cellarmasters - I suggest you use them instead.
Cellarmasters - snailpace delivery
Placed an order with Cellarmasters on 2 April, and as at 15 April it still has not arrived. This is not good enough for a delivery to Ulladulla which is not exactly a remote location. Why is it that I can receive on line orders placed with just about any other company across Australia within 2 to 3 working days but no so with Cellarmasters. They are quick to cash your purchase but they can't deliver within a reasonable timeframe. They cover themselves with t's and C's which do not guarantee a delivery date! They do not respond to emails and are...tardy returning phone calls. Cellarmasters is not worth the aggravation. Much better off going to the local where there are plenty of comparable specials. I still await delivery of my purchase with the latest advice from Callarmasters is to call them again if my delivery has not arrived by 22 April! Not happy!
Leave me alone Cellarmasters!
I ordered a mixed dozen of whites before Christmas. The deal was great value, the wines were ok (some of them not my taste but for the price I can't complain) and delivery was quick. If it had ended there I would have been a happy customer and would have probably ordered again. However, since then I've had constant marketing calls, usually while I'm at work. It's extremely annoying. After reading similar reviews here I went to change my contact preferences, only to see that I had already selected to only be contacted my mail and email, yet they...'re calling three days a week anyway, once very early on a Saturday morning. I'll never buy with Cellarmasters again, it's worth paying a bit extra at the bottle shop to be left alone in between purchases.
Great sales rep.
I have a guy from Cellarmasters who rings me regularly (on an agreed schedule) and offers my really good wines at prices I am comfortable with. He keeps a track of what I order and what I say I particularly liked and then suggests similar good deals at the next call. Thanks Simon.
Great Wines/Great Prices/Great Service
I have been buying my Red Wines from Cellarmasters online Store for the past eight (8) months. I wait for the Great Specials with Free Delivery on Carton lots to be advertised online. I always buy Red Wines as this is my particular wine preference. The wines I have been sent have almost always been excellent and on the one occassion I didn't like a particular wine Cellarmasters replaced that particular wine and credited my account for the wine I didn't like. I love this company !!! As I stated in my Title for this review.....GREAT WINES/GREAT PRICES/GREAT SERVICE really has to be the 'motto' for Cellarmasters. I would recommend them to everyone.
Not sure we share a definition of 'home delivery'
Ordered two cases of wine a week before their Christmas cut off... it didn't arrive by Christmas. It still hadn't arrived by New Year and now we discover that it has been waiting somewhere an hour drive away !?!
Um, that isn't home delivery! I could have just driven to the shops and purchased my own choice of wine.
10 days and still cant tell me when
Having paid and waiting 10 days with still no sign of the wine, I had to send two emails with no replies ., phoned and they still could not tell me when...this is rubbish in these modern times give it up ... give me back my money today we don't want to wait another 10 days for that .
Questions & Answers
I received a text saying my order was delivered but the wine was no where to be seen! Just wondering if anyone had the same experience.
Does not surprise me at all. Had money taken from my account without my consent and no delivery for over a week.
I had exactly the same experience (I suspect they have done it to me twice - the first time I was overseas and so I didn't follow it up). They claim that they sent me a letter offering me their Wine of the Year and that if I didn't respond I was automatically charged for the purchase. Seriously poor form, and possibly illegal.
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